Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

377 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5Overall Rating 4.7777811/5rating 4.7777811
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Benicia, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
The personable service
TW young lady who helped us out was very nice and covered everything well.
Erica O. from Team Hyundai responded on 07/12/2018

Dear Valued Customer,

we at team Hyundai Thank You for the 5 star review. We are glad to know that Darryn was able to take great care of you and your vehicle needs.  Have a wonderful day and we look forward to seeing you again.


HW
Hsien W.
American Canyon, CA
2018 Hyundai Ioniq Plug
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Oil change
Friendly staff
Erica O. from Team Hyundai responded on 07/12/2018

Hello Hsien,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai. We strive to provide an exceptional experience for all of our customers. Thank you again for the 5 star review.


KS
Kellie S.
Benicia, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Time Management!
Great service department! They did a great job telling me when my car would be done and it was done on time. The best part they washed and vacuumed the car which saved me additional time.
Erica O. from Team Hyundai responded on 07/10/2018

Hello Kellie,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai.

We strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs.

We truly appreciate you sharing your thoughts with us


LH
Lawrence H.
Vallejo, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Excellent Customer Service From Entrance to Exit!!!
Will be returning for future service on current Hyundai and again later for purchasing a new vehicle.
Erica O. from Team Hyundai responded on 07/10/2018

Hello Lawrence,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai.

We strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs.

We truly appreciate you sharing your thoughts with us


Verified Customer
Vallejo, CA
2016 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2018 Category: Service
Good
It was good
Erica O. from Team Hyundai responded on 07/10/2018

Hello Valued Customer,

We at Team Hyundai thank you for taking the time to give us your feedback. We look forward to seeing you again. Have a great day.


ML
Mikyong L.
Vallejo, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
First service and recall
The service for my car and customer services personnel are superb.

IV
Isaac V.
Vallejo, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Great Feedback
They seem to follow through and take top priority to handle customer issues. Darryn is very good with handles my issues and keeping the customer in the loop with the car maintenance process.
Erica O. from Team Hyundai responded on 06/29/2018

Isaac,

Thank you so much for letting us help you.  Both Darryn and I are here to take great care of you. Have a great day and thanks again for the re-score :)


CR
Chanel R.
Vallejo, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
STILL The Best!!!
6 months later... after the best car buying experience ever... I went back for my 2nd product service to keep my car baby in top top shape, and this dealership is still 5 Stars.

No wonder I keep seeing DGDG paper license plates everywhere lol... people buy here because this dealership simply rocks!!! Thank you!!!
Erica O. from Team Hyundai responded on 06/28/2018

Hello Chanel,

We at Team Hyundai strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs. Thank you for your feedback!!!


HB
Howard B.
Vallejo, CA
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Cool
Cool
Erica O. from Team Hyundai responded on 06/28/2018

Hello Howard,

We at Team Hyundai strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs. Thank you for your feedback!!!


AK
Andrew K.
Vallejo, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Great customer service
Luz Garcia is consistently on top of what needs to get done and keeps the customer informed. Everyone at the dealership works toward a successful outcome and makes sure the customer satisfied. A great place to keep your car in top shape.
Erica O. from Team Hyundai responded on 06/28/2018

Hello Andrew

We at Team Hyundai strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs. Thank you for your feedback!!!


TV
Tina V.
Fairfield, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
sac experience
professional excellence
Erica O. from Team Hyundai responded on 06/27/2018

Hello Tina,

Thank you for the 5 star review.  Glad that we were able to get your concerns taken care of. It was nice to finally meet you, have a great day.


KA
Kathleen A.
Fairfield, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
7500 service
My 7500 Tucson service was done quickly. In & out in a little over 1 hour. The waiting area was comfortable. Thanks!
Erica O. from Team Hyundai responded on 06/27/2018

Hello Kathleen,

We at Team Hyundai thank you for your 5 star review.  Glad to hear that things were done to your satisfaction.  We look forward to seeing you again. Have a great day.


VI
Viscarra I.
Vallejo, CA
2014 Hyundai Elantra Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Great customer service
Darryn is awesome and follows through with her customers very well!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2018 Category: Service
Great customer service
Good job.
Erica O. from Team Hyundai responded on 06/25/2018

Hello Viscarra,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai. Your complete satisfaction is very important to us and we apologize that we fell short of your exceptions.

We truly appreciate you sharing your thoughts with us. I if can be of any help to you or if you have any questions please feel free to call me directly at 707-647-9112.

Erica O. from Team Hyundai responded on 06/27/2018

Isacc,

It was nice talking with you this morning. I will get the estimate going and be in contact with you soon. Thanks again for your time and feedback, your satisfaction is what we care about most.


Verified Customer
American Canyon, CA
2006 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Excellent service...in time
Great quality of service, but incredibly slow. Dealership still has my car diagnosing check engine light. Would not be surprised if in all they will have had my car for a month.
Erica O. from Team Hyundai responded on 06/25/2018

Hello Valued Customer,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai.


HG
Hilario G.
Vallejo, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Excellent service
Great customer service.
Erica O. from Team Hyundai responded on 06/22/2018

Hello Hilario,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai. Glad to see that we were able to give you great service. We look forward to seeing you again. Have a wonderful weekend.


JH
Joseph H.
Napa, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Elentra
Darleen , the girl that I first met was excellent. Very fast and knowledgeable. Super sweet and cute girl

Verified Customer
Napa, CA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Excellent Friendly customer service
Great professional customer service! Good work and very professional staff from the front desk to the mechanics!
Erica O. from Team Hyundai responded on 06/14/2018

Dear Valued Customer,

We at Team Hyundai thank you for the 4 star review. Glad we were able to take great of you and your vehicle needs. We look forward to seeing you again. Have a great day!!


BJ
Brian J.
Belvedere Tiburon, CA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Customer Service
Customer service beginning with check in through departure was outstanding! We truly appreciate the effective and honest assessment of our maintenance needs.
Erica O. from Team Hyundai responded on 06/13/2018

Hello Brian,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai

We strive to provide an exceptional experience for all of our customers. We look forward to taking great care of you and your vehicle needs.


Verified Customer
Benicia, CA
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Just so so
Very disappointed to learn that this dealership no longer accepts other Hyundai discount service coupons, especially in light they have virtually no discount service coupons the day I went for service with my Hyundai vehicle
Erica O. from Team Hyundai responded on 06/12/2018

Dear Valued Customer,

Thank you for taking the time to tell us about your recent service experience at Team Hyundai.

Your complete satisfaction is very important to us and we apologize that we fell short of your exceptions.

I would like the opportunity to further discuss your concerns. Please feel free to reach out to me by replying to this email or you may call me directly at 707-647-9112.

We value you as a customer and hope we will have another opportunity to better serve you in the future.


Verified Customer
Willits, CA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Friendly Staff
Staff is always friendly, polite, and professional.
Erica O. from Team Hyundai responded on 06/08/2018

Hello Valued Customer,

We at Team Hyundai thank you the kind words and 5 star review. We look forward to seeing you again. Have a great day.


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