The Muffler Shoppe Plus Auto Service

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

112 Reviews

98% Would Recommend
Latest Review over 4 years ago

Reviews


JC
JOANNE C.
Charlevoix, MI
Ford Windstar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2014
I always get great service.
I just let them know what I want done and they do it.

TB
TOM B.
Charlevoix, MI
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2014
great service at fair prices
Had several challenges with my '04 Audi...got them all resolved and out the door for $68.00 Try that anyplace else!

SM
SUE M.
Charlevoix, MI
Buick Verano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2014
great service
Great People-Great Service. Fast And Effective.

DH
Dave H.
East Jordan, MI
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2014 Category: Service
Dave said this busness fixed his brakes, but he had to return to them the next day because they put his hubcap on wrong. The hubcap was covering a valve stem which he could not access if he needed to put air in the tire. He has been to this business before, and they've done good by him.
This review was collected via phone interview by Customer Research Inc.

HW
Hope W.
Ellsworth, MI
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2014 Category: Service
Hope said this business is always very pleasant to work with.
This review was collected via phone interview by Customer Research Inc.

TV
Tom V.
Charlevoix, MI
Ford Taurus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2014 Category: Service
Tom said he went to the business to have the fuel pump replaced on his vehicle. Soon after his vehicle broke down, he found out they had missed the hole in his gas tank which was the cause. He had to have his vehicle towed and have additional service as well, all out of his pocket. His vehicle is fixed now but he doesn't have the keys to his vehicle because the owner of this business left town for the weekend and never returned them. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

PL
Peggy L.
Charlevoix, MI
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014 Category: Service
Peggy said the business was nice to work with and the staff was kind.
This review was collected via phone interview by Customer Research Inc.

MH
Marian H.
Charlevoix, MI
Subaru Impreza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2014 Category: Service
Spoke with Ernie. They did a good job at repairing their vehicle.
This review was collected via phone interview by Customer Research Inc.

PS
Phil S.
Charlevoix, MI
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2014 Category: Service
Phil said he always receives good service at this business.
This review was collected via phone interview by Customer Research Inc.

WA
WANNETTA A.
Charlevoix, MI
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2014
They listen to your needs
It is nice to have someone treat you like you know your car

MM
MARY M.
East Jordan, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2014
Good Work
They took my car in and did the oil change quickly. I would recommend that they have a pot of coffee for customers in their waiting area.

DC
DONNA C.
Alanson, MI
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2014
Service
I feel safer knowing you're keeping my beast in working order.

KK
KAY K.
Charlevoix, MI
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2014
Real
You guys are awesome, and have a sense of humor.

CH
CHRIS H.
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2014
Great Visit
I was in from out of town and needed a repair to an exhaust pipe that had cracked. Steve was great on the phone and got me in right away to have the repair done and an Oil change. If I am in the area again I would definitely go back.

Great job!

AB
Aimee B.
Petoskey, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2014 Category: Service
Aimee said the business is awesome. She has already recommended them.
This review was collected via phone interview by Customer Research Inc.

SE
Stephane E.
East Jordan, MI
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2014 Category: Service
Stephane said the only thing she was dissatisfied with was how long it took to get her vehicle back.
This review was collected via phone interview by Customer Research Inc.

RG
Rich G.
Charlevoix, MI
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2014 Category: Service
Rich said it was awesome. He took his vehicle in, they put it on the rack, diagnosed the problem, told him how much it would be and fixed it the same day.
This review was collected via phone interview by Customer Research Inc.

JV
Jessa V.
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Service
Jessa said her vehicle is making a sound it did not make before she took it in for service.
This review was collected via phone interview by Customer Research Inc.

AR
Alicia R.
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2014 Category: Service
Alicia said they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

JT
James T.
Charlevoix, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2014 Category: Service
James said he knows the guys at the business and the service is always good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 112 in total