BLUF: Great service, outstanding professionalism. Thank you!
Mr Stroupe,
BLUF: I am very grateful to Kyle and Abby for their service and professionalism on Tuesday. Thank you very much! (I hope I got both their names right!)
I'm typing this from my home in Davis, California, and I'm grateful that your team worked with my tight schedule to make it happen. I was up visiting my father, who lives at Patriots Landing in Dupont. After taking him to dinner on JBLM Monday evening, my glow plug light came on, followed by my check engine light. It was too late for me to call anyone for service, but I woke up early to contact the Mercedes service number in Fife on Tuesday morning. My calls went to their voicemail twice and I was desperate to get my Sprinter evaluated and fixed that day, because I was going to make the 700-mile drive back home starting early Wednesday morning. I found your shop by Googling "Sprinter service near me," and called your shop around 10am; I also reached your voicemail, but announced that I was heading over.
Upon reaching your lot, I was a bit worried, due to the large number of Sprinters parked there. However, Kyle immediately approached and gave me the low-down: they were short-staffed and Abby was out on a parts run. He couldn't even look at my engine until she returned and opened a ticket. However, he invited me to your waiting area.
When Abby returned, I explained my need for same-day service. Despite being short-staffed, she worked the schedule and got Kyle on my Sprinter with a diagnostic evaluation, which confirmed that I needed a new glow plug. He told me how much it would cost, and I told him to "do it." He did it quickly, then took my van for a test drive. During that test, he also noticed a small, but important misalignment of my floor mat, which prevented me from fully depressing the accelerator. I had not mentioned this to either of them, but since I had my Sprinter repainted last year, I've had a feeling that my van just wasn't as "powerful" driving over the mountains on I-5. Although I needed the glow plug replacement urgently, I am especially thankful for that attention to a small detail, which made my drive home much faster. I had literally been going crazy with constant minor readjustments of my diesel power module, trying to figure out why I wasn't accelerating like I had been prior to the paint job; the drive home had me smiling as I crested several passes cruising well over 60 mph, and I topped out at 83 mph several times along the drive.
In addition to her professionalism, Abby was very gracious in telling me about the business, and automatically extended me your military discount. She even made an adjustment for the credit card surcharge that the machine added. So, to summarize, I am very grateful that I chose to drive to your shop instead of going to Fife on Tuesday morning, and I've saved your contact information for future reference. Since my father fell and broke his hip in Jan 2021, I've made regular drives up and down I-5 in my Sprinter, and although I don't want to have to call you again with an emergency, I will make it a point to schedule my regular service with your outstanding crew in future visits to the area.
Please pass along my thanks to both of your outstanding employees,
David Kutz
BP
Bryce P.
Bellevue, WA
01/25/2023
10
Killer Sprinter Mechanic
Ken and his crew KNOW SPRINTERS inside and out. My custom lifted 2018 needed B Service and they did it for much less than the Dealer would have done it. Plus they discovered a problem with the steering linkage related to my lift that the dealer didn't find during the A service. Probably because it was going to cost them Warranty money. Great experience. I'm taking my Sprinter there from this point forward. No more dealers for me.
I am very pleased with the reliable and friendly service I get when my car has issues. The prices are reasonable and I trust the work that is performed on my car. I am very impressed with the Sprinter Shop. Thank you so much for being so accommodating whenever I have car issues.
They reviewed my previous service records to make sure they didn’t do more than needed. They suggested a fix to a problem that has been plaguing me for a couple years that nobody else could diagnose. And they even said to call for advice if needed on the road.
2015 Jeep Cherokee running in "limp mode, wouldn't go past 25mph. A1 Transmission arranged for a tow, ran diagnostics, installed the part I needed and got me back up and running in a couple days. They were professional, timely, and affordable. Would definitely recommend!
Ken and his crew were great They got me in for service on my Sprinter conversion van and back on the road in a day!
KS
Kim S.
Fort Wayne, IN
08/26/2022
10
Trust me, just bring your Sprinter van here.
Easily a strong 5-star rating! This shop was a God-send. Ken is a Sprinter van doctor/wizard. We were traveling from Indiana with our dogs and our sprinter van broke down in Olympia Washington. We got it towed to a local mechanic who couldn’t figure it out. Several other local shops also could not fit us in or said they couldn’t either work on diesel or couldn’t work on Mercedes. Then both Mercedes dealerships in Seattle and Tacoma were extremely difficult to work with. We called multiple times, left voicemails that were left unanswered, and when we finally got ahold of someone they said they were booked out for weeks-months and would not fit us in. But the cherry on top was they said “it was against policy to give other recommendations” when asked if anyone else nearby could work on sprinters to help us out. We found the Sprinter Shop online and spoke to Ken who immediately fit us in that day. He asked us a very thorough history about the vehicle instead of jumping to conclusions about what the problem was, unlike the Mercedes sales rep who said it sounded like a faulty EGR valve (spoiler alert: it wasn’t the EGR valve). We had it towed to his shop and not even 15 minutes into it, he told us it was our alternator (mechanic in Olympia said alternator looked fine). Ken had it up and running by the end of the day. He also corrected misinformation that was given to us by previous mechanics. We stayed an additional night so that he could fix a leaking DEF line (previous mechanic in Indiana thought our DEF system was deleted.. it’s not). Ken and Mike were so accommodating during our time with them and I can’t thank them enough for helping us in a pinch so that we could get home safely. I can’t emphasize enough how much I would highly recommend them!
I brought my 2016 Sprinter-based RV here 2 days after I had concerns about another highly lauded shops' diagonosis of a problem with my A/C system. These guys diagnosed, documented and defined the process to fix the issue in a way that was understandable, credible and much more cost-effective than the other shop. Based on this experience, I will not hesitate to bring my coach to Ken and his team for any maintenance or fault repair issues my coach may need in the future.
Ken and team are great! We were passing through the area and needed an oil change on our Sprinter...they took us in on short notice, inspected the vehicle while they changed the oil and sent us on our way with helpful advice and a feeling that we were in good hands, even for a short while...
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Verified Customer
BLUF: I am very grateful to Kyle and Abby for their service and professionalism on Tuesday. Thank you very much! (I hope I got both their names right!)
I'm typing this from my home in Davis, California, and I'm grateful that your team worked with my tight schedule to make it happen. I was up visiting my father, who lives at Patriots Landing in Dupont. After taking him to dinner on JBLM Monday evening, my glow plug light came on, followed by my check engine light. It was too late for me to call anyone for service, but I woke up early to contact the Mercedes service number in Fife on Tuesday morning. My calls went to their voicemail twice and I was desperate to get my Sprinter evaluated and fixed that day, because I was going to make the 700-mile drive back home starting early Wednesday morning. I found your shop by Googling "Sprinter service near me," and called your shop around 10am; I also reached your voicemail, but announced that I was heading over.
Upon reaching your lot, I was a bit worried, due to the large number of Sprinters parked there. However, Kyle immediately approached and gave me the low-down: they were short-staffed and Abby was out on a parts run. He couldn't even look at my engine until she returned and opened a ticket. However, he invited me to your waiting area.
When Abby returned, I explained my need for same-day service. Despite being short-staffed, she worked the schedule and got Kyle on my Sprinter with a diagnostic evaluation, which confirmed that I needed a new glow plug. He told me how much it would cost, and I told him to "do it." He did it quickly, then took my van for a test drive. During that test, he also noticed a small, but important misalignment of my floor mat, which prevented me from fully depressing the accelerator. I had not mentioned this to either of them, but since I had my Sprinter repainted last year, I've had a feeling that my van just wasn't as "powerful" driving over the mountains on I-5. Although I needed the glow plug replacement urgently, I am especially thankful for that attention to a small detail, which made my drive home much faster. I had literally been going crazy with constant minor readjustments of my diesel power module, trying to figure out why I wasn't accelerating like I had been prior to the paint job; the drive home had me smiling as I crested several passes cruising well over 60 mph, and I topped out at 83 mph several times along the drive.
In addition to her professionalism, Abby was very gracious in telling me about the business, and automatically extended me your military discount. She even made an adjustment for the credit card surcharge that the machine added. So, to summarize, I am very grateful that I chose to drive to your shop instead of going to Fife on Tuesday morning, and I've saved your contact information for future reference. Since my father fell and broke his hip in Jan 2021, I've made regular drives up and down I-5 in my Sprinter, and although I don't want to have to call you again with an emergency, I will make it a point to schedule my regular service with your outstanding crew in future visits to the area.
Please pass along my thanks to both of your outstanding employees,
David Kutz