Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

534 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


DS
Donald S.
Ridgeley, WV
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent review
The express service is quick and efficient.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/21/2018

Thank you for using the Express Service. Glad you had a good experience. See you on the next visit.

Keith Roach
Parts and Service Director
301 724-6310

CA
Charles A.
Keyser, WV
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Great Service
Even though we had a mix up with vehicles and some paper work, the service was excellent and the staff treated myself and my vehicle better than I expected. Definitely coming back.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/21/2018

Glad we were able to get mix up taken care of. Thank you for the business.

Keith Roach
Parts and Service Director
301 724-6310

JA
Jeffrey A.
Cumberland, MD
2019 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Hometown dealership
Treat u like family
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/14/2018

Thanks for the business we appreciate it.

Keith Roach
Parts and Service Director
301 724-6310

HA
Harold A.
Kitzmiller, MD
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Friendly staff
Excellent
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/12/2018

Thanks for using the Express Lube service. We look forward to seeing you in the future. 

Keith Roach
Parts and Service Director
301 724-6310

PG
Paul G.
Cumberland, MD
2016 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
honesty
everything is told ahead of time
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/12/2018

Thank you for servicing with Thomas. 

Keith Roach
Parts and Service Director
301 724-6310

JD
Joyce D.
Berlin, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
very timely service
good service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/12/2018

Thanks for using the Express Lube.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Cumberland, MD
2006 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2018 Category: Service
Longtime satisfied customer
Should actually be 5-star rating because: I was able to quickly get an appointment; the mechanic thoroughly investigated some noises and found a cause; they found it needed an oil change, etc and performed all that right before closing time! There is still a noise, but I'm reassured it's not major.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Sorry we didn't get the 5 star, we will try harder on your next visit. Looking forward to seeing you then. Thank you.

Keith Roach
Parts and Service Director
301 724-6310

BW
Bill W.
Barton, MD
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
Oil change
We’re you supposed to implement vacuuming with your full service oil change? If so, it wasn’t done
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Yes it should have been vacuumed out. I apologize it wasn't . I will make sure it will be on your next visit. Thank you.

Keith Roach
Parts and Service Director
301 724-6310

EM
Eleanor M.
Leesburg, FL
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
n/a
n/a
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Thank you for stopping by our express lube service. Glad you enjoyed it. 

Keith Roach
Parts and Service Director
301 724-6310

LG
Lonnie G.
Wiley Ford, WV
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
courteous friendly staff
quick service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Thanks for using the Express Lube. The express team does a great job. 

Keith Roach
Parts and Service Director
301 724-6310

KG
Karen G.
Lonaconing, MD
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Service
Theresa is wonderful to work with.
Promptly took care of my problem with consideration of needing to travel out of town.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Glad Teresa was able to accommodate you. Hope all went well with your traveling.

Keith Roach
Parts and Service Director
301 724-6310

TV
Thomas V.
Bedford, PA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Good job
Always pleasant and timely
KEITH R., Parts and Service Director from Thomas Hyundai responded on 09/04/2018

Thanks for using the Express Lube. Glad you enjoy it.

Keith Roach
Parts and Service Director
301 724-6310

TB
Trent B.
Cumberland, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Fast service
Very helpful and quick to get my car serviced
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/24/2018

I'm glad you had a pleasant experience. Looking forward to seeing you in the future. 

Thank you

Keith Roach
Parts and Service Director
301 724-6310

JL
James L.
Flintstone, MD
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Great service
Quick service friendly staff pleasant clean waiting area
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/24/2018

Thank you sir. We look forward to seeing you on your next visit. 

Keith Roach
Parts and Service Director
301 724-6310

JA
James A.
Cumberland, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018 Category: Service
Great and fast service
Very courteous and fast service. Friendly service representatives.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/24/2018

Thanks for using the Express Service. We are glad you chose Thomas. See you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Frostburg, MD
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Tucson engine repair
Theresa at Thomas is amazing !! She made the scariest situation less stressful !!!

RW
Ronald W.
La Vale, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Convince
I don’t like the box that says I must. I don’t have to do anything.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/24/2018

I agree with you sir. I am glad you chose Thomas. Looking forward to seeing you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

RR
Robert R.
Frostburg, MD
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Good service
Staff courteous and professional.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/14/2018

Thank you for the nice review. We look forward to seeing you in the future. 

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Cumberland, MD
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
friendly fast service
excellent service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/14/2018

Thank you, we are glad your service went well. See you on you next service.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Cumberland, MD
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Good service department
Did a good job!
KEITH R., Parts and Service Director from Thomas Hyundai responded on 08/13/2018

Thank you for the kind review. We look forward to seeing you in the future.

Keith Roach
Parts and Service Director
301 724-6310