ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Sharon B. on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Software update"
Convenient appointment to fit my schedule with prompt and courteous service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/18/2018
Service Type: Repair
Review Created: 01/22/2018 01:49 PM
Charles M. on 01/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Charlie's "
Very nice and accommodating people in service and sales
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/21/2018 07:00 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/22/2018

Thank you, we look forward to seeing you in the future. 

Keith Roach
Parts and Service Director
301 724-6310
Mary M. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service & people "
Fast friendly service
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 04:22 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you, look forward to seeing you on your visit.

Keith Roach
Parts and Service Director
301 724-6310
David H. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly,easy to work with"
Dealership done a fine job trying to solve problem, however we came to the conclusion that my issue was in the design of my car, not anything they could fix. problem that Hyundai needs to address is my Tucson takes too long to warm up, if you drive less than five miles you never get much heat,after it warms up to temp. heater works fine. You would think a vehicle that cost so much would work better than the one it replaced.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/05/2018
Service Type: Repair
Review Created: 01/14/2018 08:32 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

If you have problems with the heat let me know.  I'll see if something can be done. 

Thank you

Keith Roach
Parts and Service Director
301 724-6310
Verified Customer on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Take Care of Customer"
Take Care of Customer
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/08/2018 07:00 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you, we look forward to seeing you on your next visit.
.

Keith Roach
Parts and Service Director
301 724-6310
Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Great service as usual
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 01/02/2018
Service Type: Maintenance
Review Created: 01/05/2018 06:52 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you, see you on your next service.

Keith Roach
Parts and Service Director
301 724-6310
Sarah S. on 12/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast service "
Friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/22/2017
Service Type: Repair
Review Created: 12/30/2017 03:23 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

We are glad to have you as a customer.

Thank you

Keith Roach
Parts and Service Director
301 724-6310
David G. on 12/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change & Inspection"
The Express Service lane is outstanding for those looking for a fast change to the hour or longer oil change and multi-point inspection service.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/25/2017 07:56 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you sir, we appreciate the kind remarks.

Keith Roach
Parts and Service Director
301 724-6310
Stephen F. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recalls Made Easy by Thomas Hyundai Dealership"
Our Sonata needed a few recall corrections and the dealer did a great job of identifying and scheduling service that was convenient.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/15/2017
Service Type: Repair
Review Created: 12/20/2017 07:26 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you sir. Look forward to seeing you in the future. 

Keith Roach
Parts and Service Director
301 724-6310
Sandra V. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb service "
I am so pleased with the STAFF. Especially Teresa. She is polite, very professional, organized and efficient. A staff person at another dealership is the reason I switched to Cumberland, Maryland. She is the asset that will keep me going there!!!!!
Vehicle: 2002 Hyundai Santa Fe
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 12/20/2017 05:26 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 01/18/2018

Thank you, we are glad to have you as a customer.

Keith Roach
Parts and Service Director
301 724-6310
George M. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and people"
Great service and nice people
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/16/2017 02:42 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you very much.

Keith Roach
Parts and Service Director
301 724-6310
Elwood C. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service and professionalism"
Very satisfied with the service I received.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/16/2017 12:37 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you and please come back. 

Keith Roach
Parts and Service Director
301 724-6310
Karen G. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Used express service. Very reasonable service time and price.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 10:46 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thanks for using the express service. We look forward to seeing you in the future.

Keith Roach
Parts and Service Director
301 724-6310
Robert R. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service & people"
Always striving to make each visit better than the last! Friendly service!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 01:20 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you. We do try to improve.

Keith Roach
Parts and Service Director
301 724-6310
Brenda W. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"people "
Friendly people
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/12/2017
Service Type: Repair
Review Created: 12/14/2017 10:28 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you. I'm sure on your next visit we will improve. 

Keith Roach
Parts and Service Director
301 724-6310
Sean H. on 12/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service department "
Unorganized, very dissatisfied.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 05:40 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Sorry we didn't meet your expectation. 

Keith Roach
Parts and Service Director
301 724-6310
Rachel J. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Elantra "
For my last oil change, I went to Sears. Apparently they did not put the filter on correctly, so my vechicle was slowly leaking oil. I took it to the dealer, they solved the problem, changed my oil, and did a full body inspection for the same price as Sears (who only changed my oil). I won’t be going anywhere else to get my car serviced from now on.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/10/2017 05:01 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you very much. See you on the next service

Keith Roach
Parts and Service Director
301 724-6310
Lois G. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased"
Very pleased with the service, and the job was done very quickly. Will definitely come back when service is required.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/01/2017
Service Type: Maintenance
Review Created: 12/05/2017 12:08 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you

Keith Roach
Parts and Service Director
301 724-6310
MICHELLE Z. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you!"
Excellent customer service! Thank you for providing fast and efficient service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/02/2017 06:34 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you I will let the staff know you were pleased

Keith Roach
Parts and Service Director
301 724-6310
Verified Customer on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
did a great job
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 12/02/2017 05:38 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 12/19/2017

Thank you very much

Keith Roach
Parts and Service Director
301 724-6310
Displaying Review 1 - 20 of 401 in total