Reviews
TM
Terry M.
Keyser, WV
2017 Hyundai Santa Fe
Verified Customer
great service
great service
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thanks for using the Express Service.
Keith RoachParts and Service Director
301 724-6310
FK
F K.
Boswell, PA
2017 Hyundai Elantra
Verified Customer
Average
the facility is about what would be expected, need to use car more to see if heater situation is corrected
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thanks for using Thomas Cumberland, let us know about the heat.
Keith RoachParts and Service Director
301 724-6310
CM
Charles M.
Mount Savage, MD
2016 Hyundai Tucson
Verified Customer
Service
Always friendly and helpful service
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thanks, see you on your next service.
Keith RoachParts and Service Director
301 724-6310
VP
Vito P.
Frostburg, MD
2016 Hyundai Tucson
Verified Customer
Wonderful service!!
The employees are very friendly.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thank you
Keith RoachParts and Service Director
301 724-6310
JL
Jennifer L.
Grantsville, MD
2018 Hyundai Santa Fe S
Verified Customer
Excellent
They always provide great service. They will call prior to any major work they find that needs completed or items that need replaced. When you pick up your vehicle, any old dirty filters will be shown to you so you know just how dirty they were prior to being replaced.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thank you
Keith RoachParts and Service Director
301 724-6310
CZ
Charles Z.
Hyndman, PA
2018 Hyundai Sonata
Verified Customer
No pressure, friendly
The people at Thomas are friendly, efficient, and the waiting area area is comfortable. The dealership is going through a renovation, so I can only imagine that everything will improve.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thank you. Please stop by after the renovation.
Keith RoachParts and Service Director
301 724-6310
SB
Sally B.
Cumberland, MD
2012 Hyundai Sonata
Verified Customer
Uncharacteristically incomplete
I brought my car in to have a tire pressure indicator corrected. Although the technician assured me that it was corrected, it’s still Indicates a problem. Additionally parts were not available for the repair of the drivers airbag signal light on the dashboard, necessitating a second visit to conclude the repair
Recommended
TJ
Terry J.
Buffalo Mills, PA
2014 Hyundai Elantra
Verified Customer
Trustworthy / Honest
Thanks to my great neighbors Darryl and Teresa Smith. They pick my car up and drop it off. Really helps me alot.
How about a big raise for these 2 wonderful employees!
How about a big raise for these 2 wonderful employees!
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
I agree! Thank you for using Thomas Cumberland.
Keith RoachParts and Service Director
301 724-6310
MC
Michael C.
Mount Savage, MD
2014 Hyundai Elantra Co
Verified Customer
Warranty work done quickly
We were planning to leave home for a holiday visit with family when the car showed a check engine light. Called the dealership and they had me right in to check the problem.I was assured that the repair could wait until our return. Scheduled a service appointment at the same time. On our return home the car was brought to the dealer where the necessary work was done within one hours time. It was as simple as that.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thank you for using Thomas Cumberland.
Keith RoachParts and Service Director
301 724-6310
LL
Laura L.
Cumberland, MD
2017 Hyundai Tucson
Verified Customer
The people care about you
Once they had all the parts they did an excellent job
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019
Thanks for servicing with us.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Everett, PA
2013 Hyundai Sonata
Verified Customer
Hyundai
Tired of so many recalls and the distance I have to travel for them
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/31/2018
I agree with you, so many recalls. We do appreciate the business. Have a Happy New Year.
Keith RoachParts and Service Director
301 724-6310
DG
David G.
Cumberland, MD
2009 Hyundai Santa Fe
Verified Customer
Express Vehicle Service
Great dealership and service!
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/31/2018
Thank you for servicing with Thomas Cumberland.
Happy New Year
Parts and Service Director
301 724-6310
MS
Milton S.
Cumberland, MD
2015 Hyundai Sonata
Verified Customer
service
The service at Thomas Cumberland is always gteat
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Thank you for the kind review.
Keith RoachParts and Service Director
301 724-6310
AS
Alan S.
Cumberland, MD
2015 Hyundai Sonata
Verified Customer
Prompt service
My appointment was for a computer upgrade, the work was completed in one hour as I was told. I'm looking forward to the completion of the new showroom.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
We are also looking forward to the completion of the remodel. Thank you for servicing with us.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Cumberland, MD
2006 Hyundai Sonata
Verified Customer
Thorough
The personnel are helpful, thorough, and friendly.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Thank you, the staff strives to helpful and courteous. Looking forward to seeing on your visit.
Keith RoachParts and Service Director
301 724-6310
CG
Curtis G.
Fort Ashby, WV
2018 Hyundai Kona
Verified Customer
Great and Fast Service
The ability to drive up to service and not have to schedule was a benefit. Being able to get the entire process completed within my lunch hour was a bonus.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Thank you for using the Express Service. We look forward to seeing you on your next visit.
Keith RoachParts and Service Director
301 724-6310
C3
Charles Joseph 3.
Cumberland, MD
2018 Hyundai Elantra
Verified Customer
Very friendly staff quick on getting the prts
Very friendly quick on getting the parts and also getting an appointment was easy not a long wait 2days later it was in hvn headlights replaced due to moisture in the inside of lenses.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Thank you for the business. Glad everything went good.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Cumberland, MD
2014 Hyundai Santa Fe S
Verified Customer
Great service.
Everything went smoothly and quickly. Things were checked and recommendations made. Thanks for the good service.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Thank you for using the Express Lube.
Keith RoachParts and Service Director
301 724-6310
MW
Mark W.
La Vale, MD
2002 Hyundai Sonata
Verified Customer
The service advisor Teresa Smith
Teresa Smith was extremely helpful and courteous on both service visitors. After visiting nearly a month later, Teresa still remembered me and greeted me by name. Service was fast, and cost was accepted.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018
Teresa does a good job taking care of customers. Thanks for the business.
Keith RoachParts and Service Director
301 724-6310
EE
Elaine E.
Cumberland, MD
2017 Hyundai Santa Fe S
Verified Customer
Quick service
The staff at the maintenance dept. are very friendly & willing to address any questions, or concerns.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/11/2018
Thank you for the kind review. I'm glad the staff was friendly and helpful. We do try to meet the needs of our customers. Thanks for servicing with Thomas Cumberland.
Keith RoachParts and Service Director
301 724-6310