Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

580 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


TM
Terry M.
Keyser, WV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
great service
great service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks for using the Express Service.

Keith Roach
Parts and Service Director
301 724-6310

FK
F K.
Boswell, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Average
the facility is about what would be expected, need to use car more to see if heater situation is corrected
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks for using Thomas Cumberland, let us know about the heat.

Keith Roach
Parts and Service Director
301 724-6310

CM
Charles M.
Mount Savage, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Service
Always friendly and helpful service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks, see you on your next service.

Keith Roach
Parts and Service Director
301 724-6310

VP
Vito P.
Frostburg, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Wonderful service!!
The employees are very friendly.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you 

Keith Roach
Parts and Service Director
301 724-6310

JL
Jennifer L.
Grantsville, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Excellent
They always provide great service. They will call prior to any major work they find that needs completed or items that need replaced. When you pick up your vehicle, any old dirty filters will be shown to you so you know just how dirty they were prior to being replaced.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you

Keith Roach
Parts and Service Director
301 724-6310

CZ
Charles Z.
Hyndman, PA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2019 Category: Service
No pressure, friendly
The people at Thomas are friendly, efficient, and the waiting area area is comfortable. The dealership is going through a renovation, so I can only imagine that everything will improve.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you. Please stop by after the renovation. 

Keith Roach
Parts and Service Director
301 724-6310

SB
Sally B.
Cumberland, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2019 Category: Service
Uncharacteristically incomplete
I brought my car in to have a tire pressure indicator corrected. Although the technician assured me that it was corrected, it’s still Indicates a problem. Additionally parts were not available for the repair of the drivers airbag signal light on the dashboard, necessitating a second visit to conclude the repair

TJ
Terry J.
Buffalo Mills, PA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Trustworthy / Honest
Thanks to my great neighbors Darryl and Teresa Smith. They pick my car up and drop it off. Really helps me alot.
How about a big raise for these 2 wonderful employees!
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

I agree! Thank you for using Thomas Cumberland.

Keith Roach
Parts and Service Director
301 724-6310

MC
Michael C.
Mount Savage, MD
2014 Hyundai Elantra Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Warranty work done quickly
We were planning to leave home for a holiday visit with family when the car showed a check engine light. Called the dealership and they had me right in to check the problem.I was assured that the repair could wait until our return. Scheduled a service appointment at the same time. On our return home the car was brought to the dealer where the necessary work was done within one hours time. It was as simple as that.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you for using Thomas Cumberland.

Keith Roach
Parts and Service Director
301 724-6310

LL
Laura L.
Cumberland, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
The people care about you
Once they had all the parts they did an excellent job
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks for servicing with us.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Everett, PA
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2018 Category: Service
Hyundai
Tired of so many recalls and the distance I have to travel for them
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/31/2018

I agree with you, so many recalls. We do appreciate the business. Have a Happy New Year.

Keith Roach
Parts and Service Director
301 724-6310

DG
David G.
Cumberland, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Express Vehicle Service
Great dealership and service!
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/31/2018

Thank you for servicing with Thomas Cumberland.
Happy New Year

Keith Roach
Parts and Service Director
301 724-6310

MS
Milton S.
Cumberland, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
service
The service at Thomas Cumberland is always gteat
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Thank you for the kind review. 

Keith Roach
Parts and Service Director
301 724-6310

AS
Alan S.
Cumberland, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Prompt service
My appointment was for a computer upgrade, the work was completed in one hour as I was told. I'm looking forward to the completion of the new showroom.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

We are also looking forward to the completion of the remodel. Thank you for servicing with us.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Cumberland, MD
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Thorough
The personnel are helpful, thorough, and friendly.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Thank you, the staff strives to helpful and courteous. Looking forward to seeing on your visit.

Keith Roach
Parts and Service Director
301 724-6310

CG
Curtis G.
Fort Ashby, WV
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Great and Fast Service
The ability to drive up to service and not have to schedule was a benefit. Being able to get the entire process completed within my lunch hour was a bonus.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Thank you for using the Express Service. We look forward to seeing you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

C3
Charles Joseph 3.
Cumberland, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Very friendly staff quick on getting the prts
Very friendly quick on getting the parts and also getting an appointment was easy not a long wait 2days later it was in hvn headlights replaced due to moisture in the inside of lenses.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Thank you for the business. Glad everything went good.

Keith Roach
Parts and Service Director
301 724-6310

Verified Customer
Cumberland, MD
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great service.
Everything went smoothly and quickly. Things were checked and recommendations made. Thanks for the good service.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Thank you for using the Express Lube. 

Keith Roach
Parts and Service Director
301 724-6310

MW
Mark W.
La Vale, MD
2002 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
The service advisor Teresa Smith
Teresa Smith was extremely helpful and courteous on both service visitors. After visiting nearly a month later, Teresa still remembered me and greeted me by name. Service was fast, and cost was accepted.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/24/2018

Teresa does a good job taking care of customers. Thanks for the business.

Keith Roach
Parts and Service Director
301 724-6310

EE
Elaine E.
Cumberland, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2018 Category: Service
Quick service
The staff at the maintenance dept. are very friendly & willing to address any questions, or concerns.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 12/11/2018

Thank you for the kind review. I'm glad the staff was friendly and helpful. We do try to meet the needs of our customers. Thanks for servicing with Thomas Cumberland.

Keith Roach
Parts and Service Director
301 724-6310