Reviews
LS
Lance S.
Westernport, MD
2019 Hyundai Kona
Verified Customer
Customer service
The employees
Recommended
MC
Michael C.
Mount Savage, MD
2014 Hyundai Elantra Co
Verified Customer
It's where I always go for service
I had some routine maintenance and a warranty repair completed. Everything was done in a timely manner and I am well satisfied. The only reason that I docked one star was that when I asked for a tire rotation I was told the charge would be $10. After I received the bill I was charged $16.95. An honest mistake? The old bait and switch? Nothing was said. The work was performed, I paid the bill and left. Besides, if I had pointed this out I would have been told that they were mistaken but the person writing up the bill was the person who quoted the price. If you don't know find out.
Recommended
Verified Customer
Keyser, WV
2016 Hyundai Elantra
Verified Customer
Great service
Awesome customer service
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/24/2019
Thank you for using Thomas Hyundai.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Ridgeley, WV
2018 Hyundai Ioniq Hybr
Verified Customer
Whole in tire
Found the hole in my tire after I asked Massey when I was there.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
KG
Karen G.
Lonaconing, MD
2010 Hyundai Santa Fe
Verified Customer
Express service
Express service great option for customers.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
HA
Harold A.
Cumberland, MD
2017 Hyundai Elantra
Verified Customer
Thomas Hyundai/Subaru Dealership
Thomas Hyundai/Subaru service center is one of the best in the Cumberland area.
We always get great service.
My Subaru is running like a top since it was serviced.
We always get great service.
My Subaru is running like a top since it was serviced.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Ridgeley, WV
2017 Hyundai Elantra
Verified Customer
Fast service
Explained to me in simple terms what needed replaced. They used to vacuum out your car but they don’t do that anymore.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
When we are finished with the remodel we will once again vacuum out your vehicle and wash it also.
Parts and Service Director
301 724-6310
Verified Customer
Cresaptown, MD
2017 Hyundai Santa Fe S
Verified Customer
Customer Service and Quality vehicles
Tammy is service is consistently Outstanding
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using Thomas Hyundai. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
DP
Dennis P.
Ridgeley, WV
2017 Hyundai Tucson
Verified Customer
Convenience
Not having a long wait to have my car serviced was terrific. In and out in a short time makes taking your car to be serviced no longer seems like a chore.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Cumberland, MD
2016 Hyundai Elantra
Verified Customer
Oil change
Quick lube should be less than an hour wait
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Once the remodel is done we will double our oil change area and be much quicker.
In the meantime, please let the staff know you would like to make an appointment for your oil change.
I'm sorry for the inconvenience.
Parts and Service Director
301 724-6310
Verified Customer
Salisbury, PA
2018 Hyundai Tucson
Verified Customer
Friendly and Efficient Service
They were very quick to inform me of what was wrong with my vehicle and were very considerate of my safety in driving the vehicle, as my front tires were the issue. Teresa was very nice and informative. I also got my oil changed and the multi-point inspection. My only negative about my experience was that the tires they wanted me to get were very expensive, although I was not surprised by this with them being a dealership, so I ended up getting them changed somewhere else. Everyone I interacted with while getting my vehicle serviced were friendly and understanding. I will definitely go back to Thomas for future services.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you fro servicing with Thomas Hyundai. I will look into the tire situation as you should have been given several opportunities and price points to pick from.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Mc Henry, MD
2015 Hyundai Tucson
Verified Customer
X
X
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Wow I'm sorry to hear that. I hope no one was injured. I will talk with my Hyundai Rep and see if they can help out with the damages to your vehicle.
Keith RoachParts and Service Director
301 724-6310
CM
Charles M.
Mount Savage, MD
2016 Hyundai Tucson
Verified Customer
Hyundai
Very attentive and very very nice people working there
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Parts and Service Director
301 724-6310
RW
Renee W.
Cumberland, MD
2017 Hyundai Elantra
Verified Customer
very efficent
very efficent staff did not wait long at all
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for servicing with Thomas Hyundai. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
KC
Karen C.
Ridgeley, WV
2018 Hyundai Ioniq Hybr
Verified Customer
Oil change and tires rotated and checked for discrepancies.
Wish they took appointments is the only negative. Otherwise great service and like the diagram page with the detailed check list.
Been hearing a thud thud thud noise since the second rotation done by Massey in Hagerstown .
Massey over inflated the first tire rotation.
Thomas was unable to find a problem with the tires. Thud not as loud since rotated but still slightly there.
Been hearing a thud thud thud noise since the second rotation done by Massey in Hagerstown .
Massey over inflated the first tire rotation.
Thomas was unable to find a problem with the tires. Thud not as loud since rotated but still slightly there.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
We can make an appointment if you tell you would rather have an appointment.
Parts and Service Director
301 724-6310
BK
Ben K.
Bedford, PA
2017 Hyundai Santa Fe S
Verified Customer
BEN A KENDALL
FRIENDLY GREETERS AND SERVICE
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 06/20/2019
Thank you for using the Express Lube. We do appreciate it.
Keith RoachParts and Service Director
301 724-6310
GM
Gary M.
Cumberland, MD
2018 Hyundai Elantra
Verified Customer
Everyone is polite
Was a great experience bought 2 Hyundai off of Thomas and will continue my business there
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 05/20/2019
Thank you for servicing with Thomas Hyundai. Glad the experience has been a good one.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Frostburg, MD
2010 Hyundai Elantra
Verified Customer
Good experience
Everything was great except that it was suppose to be done the same day and they held it over night.
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 05/20/2019
We are sorry the repairs on your vehicle took longer than expected. Thank you for servicing with Thomas Hyundai.
Keith RoachParts and Service Director
301 724-6310
RR
Richard R.
Mount Savage, MD
2017 Hyundai Elantra
Verified Customer
Rick
Close to home
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 05/12/2019
Thanks for using the express lube.
Keith RoachParts and Service Director
301 724-6310
Verified Customer
Cumberland, MD
2011 Hyundai Elantra
Verified Customer
Long repair and "lost appointments, forgot to order parts"
Long time to repair, set up appointments for repairs after they were to order parts. Only ordered some parts for one repair and not the other. Had to reschedule for second repair almost a month later, meantime car began leaking oil. Had to take it in to get that fixed. They lost our appointment to have it seen that day. Workers are friendly and they do explain what they found wrong with the car and are upfront about the costs, but communication and scheduling and ordering needs to be a lot better!
Recommended
KEITH R., Parts and Service Director from Thomas Hyundai responded on 05/12/2019
Thank you for the suggestions. We are currently adding personal to help do scheduling and to keep in contact with customers. I am sorry for the ordeal you had to go through.
Once again thanks for the suggestions.
Parts and Service Director
301 724-6310