Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

595 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


PM
Patricia M.
La Vale, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Satisfied
Personal attention and good work
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/15/2019

Thank you for using Thomas Cumberland. We look forward to seeing you in the future

Keith Roach
Parts and Service Director
301 724-6310

JP
Janice P.
La Vale, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Very nice and fast service.
My service is always fast and the service people are very nice and always accommodating.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/14/2019

Thank you for using the Express Lube. We are adding a free car wash as part of the Express Lube in the spring.

Keith Roach
Parts and Service Director
301 724-6310

CW
Charles W.
Frostburg, MD
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service
The people in the service department at Thomas Subaru Hyundai are exceptional in customer service and very quick to complete the job.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/14/2019

Thank you for using the Express Lube. We look forward to seeing you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

SF
Stephen F.
La Vale, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Thomas Hyundai Service Plan Is Tops
The Thomas VIP Auto Maintenance Plan takes the guesswork out of keeping my cars in great shape.

Express service available for many intervals, and they always do a comprehensive inspection.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/14/2019

Thanks for serving with Thomas Cumberland. We do appreciate the VIP's. See you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

DW
Diana W.
Grantsville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Friendly
Customer service very nice. I did not have to wait long for an appointment.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/14/2019

Thank you for using Thomas Cumberland. We look forward to seeing you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

HP
Holly P.
Frostburg, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Best service department ever
Could not imagine taking my vehicle anywhere else
Those girls in the service department are amazing
Always happy to see you and always thanks you for your business. The service department is the backbone of Thomas Hyundai.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/04/2019

Thank you for using Thomas, we do appreciate the business. 

We look for to serving you in the future.

Keith Roach
Parts and Service Director
301 724-6310

AB
Aaron B.
Flintstone, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2019 Category: Service
Terrible
Took my car there, did not have the part to fix it, made another appointment still did not get it fixed. The car was still parked in same spot as I dropped it off. Now got to make another appointment for the 3rd time wasted my gas and my day off on these clowns

DB
Doris B.
Keyser, WV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Clean service area, friendly staff.
Had our brakes looked at under warranty. They took us right away. We waited in the lounge, enjoyed coffee and free WIFI. The service took a little longer than anticipated, but the repair was done right. Would have been awesome if they had washed our car for us!!! HINT HINT!! :)
KEITH R., Parts and Service Director from Thomas Hyundai responded on 03/04/2019

I'm glad we able to get you in and repair the problem. We are working on our car wash! Hopefully it will be done on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

DW
Daerik W.
Flintstone, MD
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Great
This dealership asked me ahead of time if they should replace the filters before they did. let me know exactly what they had to replace, and called to see if it was ok to replace the brake lights they noticed were out. Very kind and professional
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to stop by.

Keith Roach
Parts and Service Director
301 724-6310

DB
David B.
Grantsville, MD
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Greeting me by name when walking in for service!
I bought my car here almost four years ago, Thomas has been great with me and my car! I had a few issues with my car and they made sure my warranty paid for it!
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to stop by. We are so glad you are pleased with service. 

See you next visit!

Keith Roach
Parts and Service Director
301 724-6310

BH
Barbara H.
Cumberland, MD
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Love Thomas <3 !
I have been a member of the Thomas Hyudai family for many years!! Every member of their team from the General Manager to the Service tech treats you with respect and professionalism.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to stop by.

Keith Roach
Parts and Service Director
301 724-6310

CA
Charles A.
Keyser, WV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Amazing Service
The people at Thomas treated me with respect and gave accurate estimate time duration since I didn't set up an appointment. Even though they are remodeling the site was kept clean and getting around was just like it was before it began. Pricing was very reasonable and will definitely recommend to anyone who will listen.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to come by for your free car wash!

Keith Roach
Parts and Service Director
301 724-6310

DL
David L.
Cumberland, MD
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019 Category: Service
Service on Santa Fe
Quality work in a timely fashion. I am satisfied with the service.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to stop by.

Keith Roach
Parts and Service Director
301 724-6310

HP
Holly P.
Frostburg, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Best service (desk) girls EVER
Those girls are the best ever. Explains everything that you need done. What was done. Thanks you for coming in, appreciates your business.
Thanks ladies as always
KEITH R., Parts and Service Director from Thomas Hyundai responded on 02/26/2019

Thank you for using the express lube. The new one is being completed. It will include a free car wash

Be sure to stop by.

Keith Roach
Parts and Service Director
301 724-6310

LG
Lonnie G.
Wiley Ford, WV
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
courteous friendly staff
a+
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/29/2019

Thanks for using Thomas Hyundai for your service needs. I would agree with you, our staff is courteous and friendly. See you on your next visit.

Keith Roach
Parts and Service Director
301 724-6310

TM
Terry M.
Keyser, WV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
great service
great service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks for using the Express Service.

Keith Roach
Parts and Service Director
301 724-6310

FK
F K.
Boswell, PA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Average
the facility is about what would be expected, need to use car more to see if heater situation is corrected
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks for using Thomas Cumberland, let us know about the heat.

Keith Roach
Parts and Service Director
301 724-6310

CM
Charles M.
Mount Savage, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Service
Always friendly and helpful service
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thanks, see you on your next service.

Keith Roach
Parts and Service Director
301 724-6310

VP
Vito P.
Frostburg, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Wonderful service!!
The employees are very friendly.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you 

Keith Roach
Parts and Service Director
301 724-6310

JL
Jennifer L.
Grantsville, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Excellent
They always provide great service. They will call prior to any major work they find that needs completed or items that need replaced. When you pick up your vehicle, any old dirty filters will be shown to you so you know just how dirty they were prior to being replaced.
KEITH R., Parts and Service Director from Thomas Hyundai responded on 01/18/2019

Thank you

Keith Roach
Parts and Service Director
301 724-6310