Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

593 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


LH
Latoya H.
Texas
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Latoya said the service was good.
This review was collected via phone interview by Customer Research Inc.

AV
ARTHUR V.
San Antonio, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great customer service!
I have brought my Suburban to Tieken twice and Jaime has done a wonderful job. Thank You!

JF
Johnny F.
San Antonio, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Johnny said usually, most of the time, they fix his vehicle. On this visit, they couldn't hear the noise he had been hearing.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Antonio, TX
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2018
Very nice owner with good customer service skills, but he needs better mechanics!
I was very disappointment with mechanics at shop not being able to diagnose and correctly fix issue the first visit. It should not have to take 4 visits to fix initial problem.The owner needs to double check all the work his mechanics are doing to make sure they are not doing a substandard job. He may need to look into getting better mechanics. I was very disappointed with the work done, and the cost and time it took to get my car repaired.

TM
Thomas M.
San Antonio, TX
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018 Category: Service
Thomas said he thought that the business had fixed everything with the analog, however, it had not done so properly.
This review was collected via phone interview by Customer Research Inc.

EJ
Elliott J.
Texas
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018 Category: Service
Elliot said the service was really good. The work was done quickly. His vehicle's engine light would not turn off.
This review was collected via phone interview by Customer Research Inc.

PL
PHILLIP L.
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Is open to negotiate. Very affordable.
Service was very straight forward and quick. Had my front wheel bearing replaced within 5 hrs. My car runs quite and I can converse with my wife without yelling at her. Thanks again Jaime for the great job you did on my car.

JZ
Jacob Z.
Texas
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Jacob said he trusts the mechanic and he is bringing in his work fleet.
This review was collected via phone interview by Customer Research Inc.

RH
RONALD H.
San Antonio, TX
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Great service
Professionalism and friendly. Got my engine replaced right on schedule.

IL
IVELISSE L.
San Antonio, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great job!
Jacob and David are so helpful, they provide the best customer service! .Its the only place I trust and have been going there for over 10 yrs. Thank you!

JP
John P.
San Antonio, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
John said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

RR
RAUL R.
San Antonio, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Top of the line repair facility!
Very professional staff that makes each customer feel at ease. Explained repair in detail and let us make the decision as to what would be done or not done. Personal care given to each customer. My 2006 Escape now rides like new. Many thanks. God bless 🙏

JE
Jacob E.
Texas
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Jacob said the employees kept him informed. They did not take advantage with his service. They completed service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2018
Fuel pump
Took it in monday morning got it back tuesday evening very quick

AV
ARTHUR V.
San Antonio, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
The service was done fast.
My truck was leaking oil in 3 different places was all fixed in two days. It’s not leaking oil anymore.

RB
ROBERT B.
Chevrolet Step Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
excellent service
I have been coming to tieken since I was a teenager off and on for about 20 plus years.
And the service is still good after all those years. David,Jacob,Joel,Chris and all of the other techs are awesome! !!!

RB
REGI B.
San Antonio, TX
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
same personnel for years including my buddy I've been knowing for Years
Great job Thank u Jacob

AG
Alvin G.
San Antonio, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Alvin said the business gets him in with no appointment, and they always get it back the same day.
This review was collected via phone interview by Customer Research Inc.

TJ
TERRY J.
Cibolo, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Backend noise!
Started hearing rattling noises on every bump i drove on so new something was wrong. Took it in in the morning, they dropped me off at work (my job is not too far) has it ready before my work day was over! My old 11yearvold explorer is running great! Thanks so much David, Joel & crew!

TT
Terence T.
San Antonio, TX
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Terence said the customer service was great. The staff did a great job.
This review was collected via phone interview by Customer Research Inc.