Verified CustomerHey Brandi, thanks for the awesome review! We're thrilled to hear that you had a great experience with us. It's always our goal to provide top-notch service, and we're glad we could take care of your vehicle for you. We'll be here for your daughter too if she ever needs us. Safe travels, and see you on the road!
Thank you so much for the kind words, Tiffany! We truly appreciate your continued trust in us. Serving you and your family is always a pleasure, and we're delighted to hear that we could provide you with excellent service. We'll be here for you whenever you need us. Safe travels until we see you again!
Verified CustomerWe really appreciate your loyalty, Tiffany! It's fantastic to hear that we've been providing you with top-notch service for so long. We take pride in our ability to handle any car and any job, and we're glad to have earned your trust. Thanks for taking the time to share your experience, and we look forward to continuing to meet your automotive needs for years to come!
Verified CustomerWe're thrilled to hear that you had a great experience with us! Providing top-notch service is what we're all about. Thanks for choosing Tiger Tire & Auto!
Verified CustomerWe're thrilled to hear that your experience with us was quick, easy, and friendly! Providing excellent service is always our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you in the future, just let us know. Safe travels!
Verified CustomerVerified CustomerWe're thrilled to hear that you had a great experience with us, Jeffery! We aim to provide top-notch service in every aspect, and we're pleased to know that we hit the mark during your visit. Thank you for choosing Tiger Tire & Auto, and we hope to see you again in the future!
Verified CustomerWe're thrilled to hear that we could get you back on the road in no time, Nancy! It's great to know that you had a positive experience with us, and we're looking forward to being of service to you again in the future. Safe travels!
Verified CustomerWe're thrilled to hear that you found our team friendly and helpful! Thank you for choosing Tiger Tire for the fourth time to purchase your tires. We're committed to providing outstanding service and are grateful for your continued support. We look forward to seeing you next time!
Verified CustomerWe are delighted to hear that Tiger Tire and Auto has consistently met your expectations, Adam! It's great to know that our team, especially Austin and Shane, have provided top-notch customer service and expertise. We're honored to be your go-to choice for auto repair and maintenance, and we appreciate your trust in us. Thank you for your kind words, and we're always here for you and your family's automotive needs.
Verified CustomerWe're glad to hear that you had a great experience with our service team. It's a pleasure to have been serving your car for over a decade, and we appreciate your continued trust in us. Your satisfaction is our top priority.
However, upon picking my vehicle up on May13,2025, the truck exhibited severe issue including rough surging idling, engine stalling out, and non functioning fuel gauge- all while still on their property.This clearly indicated the original issue was not resolved, and a new problem had appeared after their service. Despite these obvious malfunction, I was told the truck was ready and operative.
Compounding these issues, the shop's communication and honesty were severely lacking.
(1) Shifting Diagnosis: After the failed repair, I was vaguely informed of additional problems (in-need of a odometer cluster, and a tune-up) by service adviser Jackson Hadaway(May 13,2025), and another staff member suggested a electrical shortage on May 14.2025. Crucially,none of these new diagnosis were based on any actual diagnostic work by the shop.
(2) Inflated and Deceptive Towing Charges: I was charged $200.00 for the initial tow to their shop. Service Adviser Jackson Hadaway and another staff member claimed the towing company( Tiger Towing of Opelika, Ala.) had invoiced them for $200.00. However, I later confirmed directly with Tiger Towing that their actual invoice to Tiger Tire and Auto was only $150.00. This blatant discrepancy is clear evidence of dishonesty and deceptive billing practices.
(3) Confusing Veteran Discount: My attempt to understand their veteran discount revealed more inconsistency. A staff member gave one explanation ( based on parts and labor cost),while management(Joe Jordan) stated it was 10%, but with very confusing specifics. The complete absent of any visible signage or clear written policy for this discount highlights a lack of transparency.
Given their failure to correctly diagnose and fix the initial problem,the appearance of new issues after their work and their highly questionable billing practices. I have completely lost confidence in this auto shop. I am currently pursuing a full refund for their unsatisfactory and potentially damaging service.
I urge other consumers to exercise extreme caution before trusting Tiger Tire and Auto with their vehicle. Michael S.