Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

439 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


MS
Mike S.
Massachusetts
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Mike said the staff get the job done on time and at a reasonable price. He said his only complaint is that they don't have someone to drive him home if there is going to be a long wait, as this was something he experienced at a previous visit at the business.
This review was collected via phone interview by Customer Research Inc.

SP
Sherin P.
Belchertown, MA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Sherin said the business is very good, excellent , kind and helpful.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Massachusetts
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mike said he received a quick response. The job was done quickly and the price was fair.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Massachusetts
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Debbie said she was pleased with her service at this business. They squeezed her vehicle in within a day and got it all taken care of. It was inexpensive.
This review was collected via phone interview by Customer Research Inc.

JB
Julian B.
Massachusetts
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Julian said the staff provided really timely service, and they are nice folks.
This review was collected via phone interview by Customer Research Inc.

PL
Patricia L.
Massachusetts
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Patricia said that she is very pleased with Fred's service, the vehicle runs great and the staff is very polite and thorough. The service is great, accommodating and polite. They give her peace of mind.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Volkswagen Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Super Service
Fred and his crew are outstanding when it comes to service to the client.
Brought my classic VW to them and they put it into the garage overnight.
Very reasonable pricing as well.
Paul Hodgkins
Chicopee

DG
Darren G.
Belchertown, MA
Subaru Outback (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Radiator
My radiator needed replacement and these guys did a great job . They had my car back to me the next day . They are the only place that can fix an emissions problem with your vehicle in the pioneer valley. I’d give them 6 stars but they only had 5 to give . Their prices are very reasonable and when you get a # it doesn’t change. The staff is very pleasant and they listen to their customers.

JS
Joe S.
Belchertown, MA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Joe said that the staff at the facility were very friendly, professional and did a great job.
This review was collected via phone interview by Customer Research Inc.

KV
Kyle V.
Massachusetts
Honda Insight
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Kyle said the price was good. The staff did the work efficiently and honestly.
This review was collected via phone interview by Customer Research Inc.

MB
Melissa B.
Massachusetts
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Melissa said she appreciates the staff's honesty and the great service they provide every time she goes to this business.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Massachusetts
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
John said the service is always great.
This review was collected via phone interview by Customer Research Inc.

DK
Dmitriy K.
Massachusetts
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Dmitriy said the staff are good people and the services they provide are never over priced.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Belchertown, MA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Jim said he has been a long time customer.
This review was collected via phone interview by Customer Research Inc.

TL
Tom L.
Massachusetts
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Tom said his boss, a long time customer, recommended the business. He stated he has no complaints.
This review was collected via phone interview by Customer Research Inc.

BF
Bob F.
Amherst, MA
Dodge Dakota
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Bob said he fixed the problem and gave him a good outcome at a fair price.
This review was collected via phone interview by Customer Research Inc.

MP
Micah P.
Massachusetts
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Micah said everything was great.
This review was collected via phone interview by Customer Research Inc.

BW
Bud W.
Massachusetts
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Bud said he appreciated the conscientious nature of the staff. Fred really took the time to thoroughly diagnose all of the problems with the vehicle. After diagnosing it, Fred called him to go over what needed to be done and identify things he wouldn't have previously thought to ask about. The conscientiousness of the business was really good.
This review was collected via phone interview by Customer Research Inc.

WF
Warren F.
Honda Accord Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Routine PM
Even though this PM was simply an oil/filter change, I can count on Tilton's to do the job right. At this service they recommended tire rotation. I appreciate this attention to detail as this was something I overlooked when requesting service. Thank you.

DD
David D.
Massachusetts
Pontiac Bonneville
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
David said the business was nice and the service was prompt. He said Frank's demeanor was good.
This review was collected via phone interview by Customer Research Inc.