Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

458 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5rating 3.6rating 3.6
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
90% Would Recommend
100% Business Response
Latest Review 7 days ago

Reviews


JB
John B.
Brownsville, TX
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019 Category: Service
good people and good work
John knows my name
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

Verified Customer
San Benito, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
NEED IMPROVEMENT
I TOOK MY CAR FOR AN OIL CHANGE AND THEY DIDN'T EVEN REPLACED THE STICKER FROM MY WINDSHIELD WITH A NEW ONE INDICATING WHEN MY NEXT OIL CHANGE IS NEED IT.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. I do apologize about the sticker i will have Mr Wells take care of that for you. 




Joe Villarreal
Service Manager

JH
Jose H.
Brownsville, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Service dept
Fast service and free car wash who doesnt like that!
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

MO
Maria O.
Brownsville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Service
The service was amazing, on time and the personnel so charmain
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

GP
Gerald P.
Brownsville, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Oil changed
None
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

NR
Nancy R.
Brownsville, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Excellent customer service
Employees are attentive and respectful.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

MD
Miguel D.
Brownsville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
wonderful customer service
wonderful customer service
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

MG
Maria G.
Los Fresnos, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Friendly, curtious& fast
I called they took me in right away. They let me know what i need taken care of and gave me options.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 02/12/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager

AB
Angel B.
Brownsville, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Erratic pulls felt from either brakes or transmission
Service agent and manager did follow up until they found the problem. My 2018 Sonata did have a software fix update tat is not considered a recall (apparently) so they struggled to find what was wrong as my car was not doing the symptoms all of the time. It took a lot of explaining and driving to understand until he figured it out
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/21/2019

We strive for excellence at Tipton. Thank you for your confidence.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

YR
Yolanda R.
Brownsville, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
let my car running good
like
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/16/2019

Thank you for your feedback. We appreciate your business




Joe Villarreal
Service Manager


MS
Michael S.
Los Fresnos, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2019 Category: Service
Tire not repairable
Was told by dealership tire was not repairable due to a nail puncture. I then took the car to Discount Tire to have the same tire repaired. That was a little red flag in the integrity of the service department by the dealership.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. I apologize for any misunderstanding. Our repair facility takes your safety into consideration when making any repair and if we think it is not safe to repair a tire we recommend a replacement tire.  If you have any questions please feel free to call me at 956-350-5600 ext 6212   

Joe Villarreal
Service Manager


PC
Pamela C.
South Padre Island, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Took care of the problem ~~~
John, the service manager, made every effort to resolve my issue. Though it did require multiple visits, the problem with my car was finally corrected. ~~~
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


HR
Hector R.
Brownsville, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Good service.
No place is better than the dealership to maintain the car.
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


JL
Jerry L.
Stoughton, WI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/11/2019 Category: Service
Jan 9 2019 Oil Change
Quoted 45 minute oil change should not take 2 hours!

Verified Customer
Brownsville, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Ruben
The crew at Tipton Hyundai found the issue with my Elantra and took care of it before my daughter had to return to college for her spring semester. Dominic took care of me and made sure we were satisfied with the work done. Thanks!
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/11/2019

Thank you for the great review. We appreciate your comments.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

Verified Customer
Harlingen, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
oil change
If it is first come, why have appointments?
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


SV
Sergio V.
Brownsville, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great experience
Everything was completed in a professional, timely manner. Service advisor Mr. Wells made sure it was done quick as I had to go out of town for treatment. Very pleased with treatment received at Tipton Hyundai that's what keeps me coming back...
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


Verified Customer
Brownsville, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Even without an appointment
They were able to fit me in on a very busy day and take care of the issue!
Guisela C., Customer Relations Manager from Tipton Hyundai responded on 01/11/2019

Thank you. We want to exceed your expectations.

Guisela Castro
Customer Relations Manager
Tipton Hyundai
956-350-6098
gcastro@tiptonmotors.com 

DL
David L.
Brownsville, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Sherry Longoria
It has a friendly atmosphere. The people are really nice and caring!
Joe V., ASSISTANT SERVICE MANAGER from Tipton Hyundai responded on 01/15/2019

Thank you for your feedback. We appreciate your business



Joe Villarreal
Service Manager


JV
John V.
Brownsville, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/08/2019
Manager is horrible
Couldn’t even bring my car because the manager said it was too old. I think his name was Ramirez or something like that.