Tires Plus' Reviews

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Keith D.

Atlanta, GA

05/16/2025

The Cascade Store needs a new store Manager

My name is Keith DeCay.
I had a confirmed appointment today at 9:00 AM to have my brakes checked and was told by the store manager, Emmanuel Curry, that I would have to wait because there were six people in front of me. I was upset by the fact that I had done everything TiresPlus requested of me and even called to confirm the appointment. Only to meet a store manager that don't care about managing people, customer service, or running a business. I am a current customer who has been a customer for many years and have set aside time today to have my brakes checked which take maybe 30 minutes, and now because of Mr. Curry lack of management skills, has cost me a full day of my time and maybe hundreds of dollars because I don't know when I will have time to reschulde which could then also need additional parts. I need my brakes checked today, and Mr. Curry replaced with a professional store manager, because Cascade is changing and a higher level of customer is moving in with homes selling in the $700K to over 1.3M.
Thanks for your time .
Keith De Cay

Chris H.

Atlanta, GA

09/08/2022

DO NOT TAKE YOUR CAR HERE!

DO NOT BRING YOUR CAR HERE unless you want to get ripped off. My son was driving in the area late afternoon when the car displayed a wrench light and lost acceleration. He called me since the car was mine before he got it. I had the exact thing happen years before so I knew it was a throttle body failure. Ford had a customer satisfaction recall on it due to it happening on so many of their cars. It’s also all over youtube and google searches. Tires Plus was the only repair shop open at the time so I told him to take it there and tell them what was wrong. He had me on speakerphone when he talked to the person there. He said they would have to run diagnostics on it and it would cost $100. If he was at Advance Auto Parts, they would have pulled the codes for free to confirm it was the throttle body. Anyway, he left the car. The next morning, Tires Plus called my son and told him they ran the diagnostics and the throttle body was defective. The quote was $1,134.58. This made no sense because I had changed it before and it takes about 10 minutes and I knew the part wasn’t very expensive. I had priced it online at Ford dealers and it was between $45 and $65. I knew it would be more at a physical Ford dealer but not a lot more.
I called Tires Plus and spoke with David. He said the part was over $300 and .8 hours of labor which was over $100 so around $450 to replace the throttle body. When I asked about the other charges, he said that was for new spark plugs, cleaning the fuel injection system and a new air filter. Nearly $700 is crazy expensive for those services and they also weren’t requested. I guess that’s just another way they pad the bill. I told him about the pricing at Ford and he said they don’t buy from Ford. They use a 3rd party supplier. So, they are using a 3rd party supplier where parts are usually cheaper than Ford OEM but charging 400% more for a 3rd party part than an OEM Ford part. I told him we would just come get the car.
My son took an UBER to Tires Plus for $15 and drove the car slowly to a friend’s house a few miles away. He borrowed a car and drove to the Ford dealer where he bought the throttle body for $66.07 and the gasket for $7.57. Prior to today, the only mechanic work he has done on a car is add fluids. Using Facetime, a screwdriver and an 8mm socket, I helped him through it and he replaced the part in 20 minutes. Total cost of repair: $78.06 plus $15 UBER. Diagnostic charge from Tires Plus to read a code - $100. Diagnostic charge from Advance Auto Parts to read a code – FREE.
So again, if you want to get taken advantage of and ripped off, take your car here and let them pad the charges, overcharge you 400% for parts and at least 250% for labor. For me, a hard pass. Places like this should be put out of business.

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