Reviews
Verified
Glad I bring some laughter into your shop
Cindy Downing from NY
Hi Cindy,
We are glad we could help. Thank you for choosing us for your car care needs. We always appreciate your business. Have a great weekend.
Butch & Kim Taylor, Owners
Verified
Hi Tim,
We are so glad our Titan Team was able to help you while you were visiting Virginia. Thank you for choosing us for your car care. We appreciate you supporting our local business and recomending us to your Virginia friends and family,
Have a wonderful weekend.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
We are very happy you recieved excellent service from our Titan Team. Thank you for choosing us for your car care. We appreciate your business and hope you have a wonderful weekend.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Robert,
Thank you for your kind words. We appreciate you being a loyal customer and value your business. Have a great weekend.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Laniece,
We are very happy you always have great service and our Titan Team is friendly and helpful. Thank you for your business. Have a wonderful weekend.
Butch & Kim Taylor, Owners
Verified
Hi Charles,
We are very happy we could help you during a difficult time. We hope the situation improves and you and your family will be well again soon.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Rachel,
We hope you're feeling alright after your accident. So happy our Titan Team could get you in quickly and look your car over for damage.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi LeeAnn,
We are so happy our Titan Team gave you great service. Thank you very much for your business.
Best Wishes,
Butch & Kim Taylor, Owners
I made the gentleman at the counter aware of the issue and they make corrections. The unit is still louder that the old unit. Very concerned about the quality of work. I will not be returning. The two gentleman at the counter are very nice and willing to help.
Hi Keith,
We are terribly sorry that you experienced issues with your service. We're glad to know our Titan Team was pleasant and attempted to fix the problem. If your A/C unit is not working properly we want to correct the problem.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Thomas,
We are so happy our Titan Team, Vic and Cory always give you great service. We appreciate your business and hope you have a wonderful evening.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Vic the service writer came and told me I needed wiper blades and the shocks were worn out. I said replace wiper blades, and I asked how much for shocks he stated 380.00 I said I would wait for shocks. At no time did he say the car would not pass inspection. I did not find out until I went to the car and saw the rejection. Fiirst off 380 is double what 6 other garages charge. I did call back and tell them I was disappointed they didn't tell me about rejection sticker. I then asked how much to install shocks if I bought them, that was 200 again double what other shops charge. I did take the car to another shop and was told the shocks were not broke and would not make it not pass inspection. I was told I could call state police to verify this information, yes I did replace the shocks with a lifetime warranty for half the cost. I don't know what has happened to this shop but it's not the one we've used for the last 3 years. Will be finding a new shop who doesn't try to gouge the customer. Very disappointed!
Hi David,
We are very sorry you felt that we were trying to take advantage of you. After speaking to Vic we understand we did a very poor job of presenting these recommendations. Someone should have shown you the worn shocks and explained why these were needed. And you are correct, you should have been told about the rejection before you saw the sticker. Our prices have never been the lowest because of the quality of parts and techs we employ to install them. We care about our customers experience and assure you we have spoken with our team about this incident. We are terribly sorry to lose your business. Feel free to call us directly 804-926-4493.
Butch & Kim Taylor, Owners
Verified
Hi Daniel,
We are so happy you recieved excellent service. Thank you for making us your "go to" place for car care. Have a great day.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Nathan and Michelle,
We are happy to hear you recieved wonderful service from our Titan Team. Thank you for choosing us for your vehicle care.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Rick,
You're welcome! We are glad our Titan Team gave you the service you asked for. Thank you for your business.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Jennifer,
We are so happy you had a great first visit with us! Thank you for giving us the chance to earn your business. We hope to see you again soon.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Mary and John,
Thank you very much for being our long time loyal customers. We appreciate the business and support you've given us over the years. Have a great afternoon.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi John,
We understand an unexpected repair can be upsetting. Thank you for trusting us to take care of your repair and help you pass the inspection. It's great to hear you recieved good service and you had a good experience. Have a great weekend.
Best Wishes,
Butch & Kim Taylor, Owners
Verified
Hi Thomas,
We are so happy you've recieved great service at Titan Auto. We appreciate your business and loyalty. Have a wonderful weekend.
Best Wishes,
Butch & Kim Taylor, Owner
Verified
Hi Julia,
We are so glad to know you feel comfortable and confident with the Titan Team. Cory is a great guy and we trust him to give customers honest advice on their car care. Thank you for trusting us with your car. We are looking forward to seeing you again soon.
Butch & Kim Taylor, Owners
Verified
Hi Michael,
We are so glad Vic and Cory gave you excellent service. And we appreciate your kind words. Thank you for your business and choosing us for your car care. Have a wonderful week.
Butch & Kim Taylor, Owners