Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

860 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


WH
WAYNE H.
Chesterfield, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Repairs to my F150
Had upper control arms and lower ball joints replaced along with tie rod end and sway bar bushings. My truck drives like a new one.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your recommendation and we are very glad you were pleased with the service.  

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

WA
WILLIAM/CLAIRE A.
Richmond, VA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
Truck Repair
I have been doing busines with Hancock Auto Service for 20 years. They are alway prompt and efficient. Always reliable and gives cost before performing work.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your continued business and we appreciate your recommendation.  We value our customers.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

VB
VENASSA/THELMA B.
Richmond, VA
Acura 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Convenience and auto knowledge
The staff is quite knowledgeable on auto maintenance. They do go over the issue with you about your auto and explain so that you will understand.

SA
Serdar A.
Richmond, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Serdar said they did a great job and he was very pleased.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Powhatan, VA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Ryan said the staff was very quick to do what he told them. They set up an appointment and explained everything to him, and helped him find a solution.
This review was collected via phone interview by Customer Research Inc.

DC
Diana C.
Richmond, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Diana said they were kind on the phone, The business was clean and did not charge her for the service, as she had bought the tires with them. She was very happy with the service
This review was collected via phone interview by Customer Research Inc.

BM
Benjamin M.
Richmond, VA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Benjamin said everything went really well and he really appreciated all of the work that was done. One of the repairs that was done was a leaky valve on his tire, and it's leaking again.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/31/2018

We really appreciate you taking the time to recommend us and your kind words.  Sorry to hear the tire is leaking again, please bring it back in and let us take a look at it again.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

AF
ANGELA F.
Chesterfield, VA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Customer Service
Customer service in person and over the phone is WONDERFUL! I would come back again!

Verified Customer
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018
Professional, knowledgeable, helpful
I find the entire staff to be very professional, knowledgeable, helpful, and, efficient. They listened to me and made recommendations based on what would be the most cost effective and best value for my dollars. There's no pressure to purchase the most expensive products. The shop is also immaculate. The only reason I didn't give 5 stars is because they close at 5 on Fridays which makes it difficult for those who work until 5 and cannot leave earlier. I highly recommend this shop and refer friends often
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/24/2018

Thank you for your recommendation and high praise for our shop, it is greatly appreciated.  

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Chesterfield, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Customer service
Family owned and it shows in customer treatment and waiting room atmosphere. Very clean waiting area .
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/12/2018

Thank you so much for your kind words and your recommendation.  We strive to make this a very welcoming atmosphere for our customers.  

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

KA
Kelsey A.
Richmond, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Kelsey said they did a great job.
This review was collected via phone interview by Customer Research Inc.

AR
Austin R.
Chesterfield, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Austin said that he would recommend this business for service to anyone.
This review was collected via phone interview by Customer Research Inc.

EV
EDWARD V.
Chesterfield, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
State inspection
Friendly, respectful, fast and great customer service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/10/2018

Thank you, we value our customers and appreciate the awesome feedback.

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

OS
OLINDA S.
Richmond, VA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Great Service
We believe Hancock's Automotive truly values their customers and give the best possible service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/08/2018

Thank you very much for your kind words and your business.  It is greatly appreciated it.

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

CR
Carl R.
Richmond, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Carl said this business's staff has always been able to take care of him, pretty much. He has already recommended it.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, VA
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Recent Visit
Hancock's Automotive is a great business. The staff is efficient and friendly. When ever I am there, my cars are serviced in the best manner.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/05/2018

Thank you so much, we appreciate your kind words as well as your business.  

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

HK
Harvey K.
Richmond, VA
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Harvey said the business is very clean. They do good work and they are very nice.
This review was collected via phone interview by Customer Research Inc.

LB
LINDA B.
Chesterfield, VA
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
The best
I have used Hancock’s for many years. Prompt and trustworthy service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/03/2018

Thank you so much for your kind words and your recommendation.  We appreciate your business.

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

JP
JAMES P.
Richmond, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Staff
Very friendly and professional
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/03/2018

Thank you James, your words and business are very appreciated

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

GF
George F.
VA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
George said he did not have an appointment. He was able to get in and out quickly. All of the technicians are friendly and did a great job.
This review was collected via phone interview by Customer Research Inc.