Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

800 Reviews

98% Would Recommend
Latest Review 10 days ago

Reviews


FQ
Floyd Q.
Richmond, VA
Lexus ES 300
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Floyd said the employees were honest and treated him well. They were on top of their game. Dean stood behind his work. He had no problems. This was a good place to take his vehicle.
This review was collected via phone interview by Customer Research Inc.

NH
Nikki H.
Richmond, VA
Lincoln MKX
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Nikki said the staff have great customer service, and they fixed her problem in a short period of time.
This review was collected via phone interview by Customer Research Inc.

MA
Mark A.
Richmond, VA
Chrysler Town & Country
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Spoke with Susan. She said this facility is wonderful and the work has always been top notch. She has gone to Dean and Pam for 35 years. They have always taken care of all the vehicles and she has never had a problem. Dean does quality work, provides good relations and is like family.
This review was collected via phone interview by Customer Research Inc.

MR
MARION R.
Richmond, VA
Lexus RX 350
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Great Service
Great Service! Nice, courteous employees...kept me informed that a part was being delivered in order to make the repair I needed done. Didn't take very long to get the work done and get my car back to me.
Shelby C., Customer Service Rep from Hancock's Automotive

MS RANDOLPH, THANK YOU FOR THE KIND WORDS AND FOR YOUR BUSINESS

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

RC
RICK C.
Chesterfield, VA
GMC Sierra 2500
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018
Replaced Water Pump
I took my truck in because antifreeze was pouring out of the water pump . They fixed it that day and gave me a ride home and picked me back up . I really appreciated that , because I thought I was going to have to leave my truck over night because I could not get a ride up there until after they closed and that is the only vehicle I have and it was a Friday night and I was out of beer .

I took one star off because as I was writing my check ( yes I am old and old fashioned ) the female half of the ownership saw me writing a check and yelled across the room " he is writing a check , make sure you write his drivers license number down on the check " . My drivers license number is printed on all of my checks and I have been doing business with them for a few years , so this rubbed me the wrong way . The counter people should already know how to handle a check and if they do not , she should have pulled him aside and told him instead of shouting it across the room . It made me feel like a thief . Also I didn't think the diagnosis charge was justified in this case , when the leak was that obvious , you could see where it was coming from . It was leaking like pouring water out of a boot .

I really appreciated the rides and fast service .
Shelby C., Customer Service Rep from Hancock's Automotive

Mr. Capel,
We appreciate your business and your feed back.  

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

MC
Mabel C.
Richmond, VA
Volkswagen New Beetle Coupe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Mabel said for the past 40 years she's always been very happy with her service.
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive

Ms. Custer,
Thank you for your business and your kind endorsement.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

DM
Danny M.
Richmond, VA
Toyota Tacoma
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Danny said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

MJ
MARY ANN J.
Richmond, VA
Toyota Camry Solara
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Last Visit
The atmosphere, the customer service and the staff's attention to your specific reason for your visit is wonderful. I love the service. They seem to appreciate you as a customer as much as you appreciate them for all that they do. Hats off to Hancock Service Center
Ironbridge Road!

Mary Ann Jones

VJ
Vanessa J.
Richmond, VA
Chevrolet Blazer
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2018 Category: Service
Vanessa said she had an issue in the past, that got resolved, and she has been with the business for years. She said she would like the staff to be more up front with her about the needs of her vehicle, to tell her everything that's wrong with it, not just some things here and there. She said they do a good job, but sometimes, she doesn't like the way they handle her situation, that they need to be giving her more information about her vehicle, instead of nitpicking.
This review was collected via phone interview by Customer Research Inc.

HP
Hajidah P.
Chesterfield, VA
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Hajidah said they provide her with exceptional service.
This review was collected via phone interview by Customer Research Inc.

LB
LISA B.
Petersburg, VA
Kia Sportage
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Services
Its a great place to have any kind of work done from oil changes, four wheek alignment, brake work, transmission work and more. The staff is friendly and efficient and tje owners are nice people they treat you like family. I would tell anyone asking for a great garage to get their car worked on to come check them and their prices and they usually have coupons too.

AW
Andrew W.
Chesterfield, VA
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Andrew said he received quick service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JW
Janet W.
Chesterfield, VA
Jeep Patriot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Janet said her vehicle is running well and they treated her well.
This review was collected via phone interview by Customer Research Inc.

JJ
Jebria J.
Midlothian, VA
Nissan Altima
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jebria said they called her to let her know when to pick up her vehicle and the work was fast. She had a nice experience with the facility.
This review was collected via phone interview by Customer Research Inc.

GM
Gerry M.
Richmond, VA
Ford Taurus
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Gerry said it was great. They have good service and they are great people to work with.
This review was collected via phone interview by Customer Research Inc.

AR
Allen R.
Richmond, VA
Chevrolet Impala Limited
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Allen said he received friendly, fast and quick service. The mechanic also followed up with him if he had any questions.
This review was collected via phone interview by Customer Research Inc.

SJ
Shasta J.
Richmond, VA
Toyota Sienna
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Shasta said they were very good to her.
This review was collected via phone interview by Customer Research Inc.

RC
RICK C.
Chesterfield, VA
GMC Sierra 2500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
5 Star Service
I took my truck in for service and I was in and out very fast . They are a very honest and friendly automotive repair business . My father ran a Texaco gas station and auto repair business most of his life and Hancock's reminds we of how he treated customers , with honesty and friendliness . When you find a place like this you keep going back .

RB
Robert B.
Richmond, VA
Ford Econoline
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Robert said the work is excellent at this business. The people care about the quality of the work.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Virginia
Chevrolet Silverado SS
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Robert said the staff have always been good to him. They are fair, prompt, and he's had no complaints.
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive

THANK YOU ROBERT, HOPE YOU HAVE A GREAT WEEKEND

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615