Hancock's Automotive


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

729 Reviews

98% Would Recommend
Latest Review 3 days ago
David H. on 10/18/2017
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David said this business has provided good service for 35 years. They have fair prices and the work is done on time.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 10/12/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
Mitchelle H. on 10/16/2017
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Mitchelle said the business did a good job and all of the staff was honest.
Vehicle: Honda Civic
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
EMMETT B. on 10/14/2017
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"Happy with services"
We are always happy with the prompt and complete service.
Vehicle: Ford Explorer Sport Trac
Service Date: 10/13/2017
Review Created: 10/14/2017 07:48 PM
Cheyenne D. on 10/09/2017
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Cheyenne said everyone was really nice and she was taken care of pretty quickly.
Vehicle: Mazda Mazda6
Category: Service
Service Date: 10/02/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Chakia B. on 10/06/2017
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Chakia said she did not have to wait long for her service. The employees knew what her vehicle needed. She appreciated the ride to work as they completed her service.
Vehicle: Lexus ES 350
Category: Service
Service Date: 09/29/2017
Review Created: 10/06/2017
This review was collected via phone interview by Customer Research Inc.
Rhonda G. on 09/30/2017
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Rhonda said this business provides great service.
Vehicle: Ford Escape
Category: Service
Service Date: 09/29/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Amanda L. on 09/26/2017
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Amanda said they were helpful and responsive.
Vehicle: Chrysler 200
Category: Service
Service Date: 09/20/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Alisha J. on 09/18/2017
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Alisha said while she was at this business there was a communication problem with the price of the oil. The gentleman she was dealing with worked with her in resolving the issue.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 08/25/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Charlotte C. on 09/15/2017
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Charlotte said they are the best.
Vehicle: Honda Civic
Category: Service
Service Date: 09/05/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Ken N. on 09/15/2017
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Ken said this business has good prices and the mechanics seem trustworthy.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 09/12/2017
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James said this business worked with his schedule.
Vehicle: BMW 5 Series
Category: Service
Service Date: 09/09/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Urick C. on 09/12/2017
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Urick said the business was nice and very quick.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Tyler F. on 09/11/2017
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Tyler said he was told there could be a need for a front alignment but was not given confirmation if the alignment was actually needed or not. The service was good and the staff called to check with him on the repair needs for the vehicle. The service was quick.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
MARILU K. on 09/07/2017
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"VEHICLE CHECK UP"
Very pleased with Hancock's Automotive. I brought my vehicle to their shop before I took a road trip for them to inspected and make sure it was road safe. They did a through inspection but also offer to clean up the headlights that were in need of maintenance. I am happy to report that my vehicle performed perfectly during and after.. Thank you very much to everyone at Hancock's Automotive for seeing that I would have peace of mind during my trip.
Vehicle: Chrysler Town & Country
Service Date: 08/25/2017
Review Created: 09/07/2017 03:45 AM
Shelby C., Customer Service Rep at Hancock's Automotive responded on 09/08/2017

Thank you Ms. Kruger. We greatly appreciate that, we are glad you had a safe trip. We look forward to seeing you again soon.

Shelby C.
Customer Service Representative/Service Writer
(804) 271-5615
Lauren S. on 09/06/2017
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Lauren said this business is convenient and she would recommend them.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Barbara E. on 08/28/2017
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Barbara said this business went out of their way to help her. They reminded her that she still had a warranty on her vehicle. Everything fell into place. They were there taking care of her almost immediately and it was a good experience.
Vehicle: Hyundai Accent
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Janet C. on 08/23/2017
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Janet said she loves this business and they do good work.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Tim M. on 08/23/2017
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Tim said they are a good business that does good quality work. Everything went great and they did a good timely job.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/16/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Carolyn E. on 08/18/2017
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Carolyn said they are convenient and she likes the customer service. She would recommend them to everyone including her worst enemy.
Vehicle: Dodge Charger
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Betty H. on 08/18/2017
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Betty said the staff did the service and got the job done.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/03/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 729 in total