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Hancock's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,609 Reviews)
91
Write a Review
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Score Details

5 stars
90%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
91
Net Promoter Score ®

Business Details

About

Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle technology. We have added a state-of-the-art wheel alignment system, tire changer and wheel balancer. As well as in-ground and above-ground lifts. Come on by and see for yourself the difference of the two shops, the original Hancock's Service Center with 3 service bays and 2 rows of gas pumps, located on Hopkins Road, right across the street from Meadowbrook Country Club and just a mile off of Chippenham Parkway. ...more

Categories
Repair Shop, Towing Service, Tires
Contact
(804) 271-5615
Visit Website
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7501 Ironbridge Rd Chesterfield, VA 23237
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Hancock's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,609 Reviews)
Write a Review
Recent Reviews
TC
TRISHA C.
Richmond, VA
Buick Encore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Great communication
Great at communicating everything going on. They are friendly and always willing to explain things to me!
KO
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KERRY O.
Richmond, VA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Quick and easy inspection
I bring my fleet trucks here for regular maintenance and other issues, and now bring my personal vehicle too. Good work, fair prices, nice staff. Thanks Hancocks!
SP
SHATONGA P.
Richmond, VA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Thee best in town
It’s my favorite place for mechanical problems
WY
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WILLIAM Y.
Richmond, VA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
New location for me; same great service
Whether it be from Hancock (Elmer) to Hancock (Dean) to (Tyler)Hancock , or Meadowbrook to Ironbridge, the service is always great. Glad to see Julie again.
If I have to have car work, then let it be with my friends of some 40 years of so.
Verified Customer
Chesterfield, VA
Volvo V70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Super efficient!
Had a lightbulb repaired in my Volvo. Price was less than the estimate and so was the time to wait for it. Very quick and so nice!
JR
JOSE R.
Richmond, VA
GMC Savana Cargo Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Exellent service
Evriting very good exellent service
Verified Customer
Richmond, VA
Pontiac Torrent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
10
Excellent Service!
Have had Tyler as my mechanic for at least 10 to 15 years. I always received outstanding, trustworthy and dependable service.
Verified Customer
Richmond, VA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
9
Oil Change and Inspection
i’m satisfied with the work and professionalism.
LS
LENORE S.
Richmond, VA
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
I took my car for an oil change.
I took my car in for an oil change today. It was completed in a couple of hours. My husband and I have been going to Hancocks for quite some time now. The service has been impeccable.
GJ
GAYLE J.
Richmond, VA
Lincoln Town Car
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
My visit was very professional and friendly. They took care of my auto needs and suggested other needs that I was grateful for.
They took care of all my automobile needs at my visit
MA
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MICHAEL A.
Midlothian, VA
Ram 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Service
I won't go anywhere else. Excellent service .
DC
DAVID C.
Richmond, VA
Oldsmobile Alero
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
8
Exceptional service
Exceptional repair service. Prompt inspection. Contacts customer with cost estimate before any work is performed.
MA
MORENIKE A.
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Pleasant experience!
Great work and price, friendly in office. Appreciate you!
Verified Customer
Ford, VA
Honda Civic Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Professional and Affordable
They fit us in for a quick service appointment, set clear expectations with reasonable rates. The shop is charming and the staff is genuinely friendly.
PG
PETE G.
Richmond, VA
Kia Telluride
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Car inspection
Great service. Glad Julie is there.
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