Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 965 Reviews )

98% Would Recommend
Latest Review 3 days ago

Reviews


JH
Jamare H.
Chesterfield, VA
Buick Park Avenue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2019 Category: Service
Jamare said he took his vehicle into the business for an inspection.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 07/17/2019

Jamare, we are sorry you weren't happy with your visit and would like to know what it was that you were dissatisfied with.  If it was your inspection we have mandated state guidelines we have to go by.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

RH
Rodney H.
Amelia Court House, VA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2018 Category: Service
Rodney said he went into the business to purchase a tire for his vehicle. He was quoted a price of $173. When he went in to pick the tire up, it was $273. He stated the man said he must have misquoted the price. Rodney said it was still less costly than anywhere else.
This review was collected via phone interview by Customer Research Inc.

VJ
Vanessa J.
Richmond, VA
Chevrolet Blazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2018 Category: Service
Vanessa said she had an issue in the past, that got resolved, and she has been with the business for years. She said she would like the staff to be more up front with her about the needs of her vehicle, to tell her everything that's wrong with it, not just some things here and there. She said they do a good job, but sometimes, she doesn't like the way they handle her situation, that they need to be giving her more information about her vehicle, instead of nitpicking.
This review was collected via phone interview by Customer Research Inc.

DK
Dallas K.
Richmond, VA
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/17/2017 Category: Service
Dallas said the staff did a pretty good job, but they were unable to fix his vehicle because there were too many problems.
This review was collected via phone interview by Customer Research Inc.

AG
Amy G.
Virginia
Jeep Patriot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2017 Category: Service
Amy said she had a bad experience with the business because they charged her $134.00, even though their quote was $82.00. They did not give a reason for the jump in price.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 07/24/2017

Ms. Green.

I'm sorry that you did not have a good experience with us. But when I looked at your invoice you were only charged $83.80. I do not see anything for $134.00. If you have any questions or concerns please feel free to give us a call at (804) 271-5615.

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

DW
David W.
Chesterfield, VA
Volvo XC70
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2017 Category: Service
David said the business is average.
This review was collected via phone interview by Customer Research Inc.

PM
PHILIP M.
Chesterfield, VA
Dodge Charger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2017
State inspection
All the work that I get done to my vehicles (unless I am still under warranty) is done by Hancocks. They do a great job but the reason for the three stars is that their inspector NEVER cleans the windshield when removing the old state inspection stickers. He smears the glue all over the windshield and does not bother to clean it up. I don't care if the car is dirty on the outside when I bring it in, that does not excuse the glue mess that is made.

MM
Michael M.
Richmond, VA
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2017 Category: Service
Michael said he will need to take his vehicle back for follow-up service. After he had new brakes installed, his vehicle started vibrating.
This review was collected via phone interview by Customer Research Inc.

KA
Kirstin A.
Richmond, VA
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2016 Category: Service
Kirstin said when she got to this business, she told her advisor that she is a student and had a class at 4:00 pm. He told her it would only take 45 minutes to an hour. At the hour mark, she asked what the status was and he told her it would still be 20 to 30 minutes. It took 30 minutes past his initial estimate and she was late for her class.
This review was collected via phone interview by Customer Research Inc.

DH
Damien H.
Richmond, VA
Mazda 6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2016 Category: Service
Damien said he used the business before and they had deleted his previous history, but he did like the service.
This review was collected via phone interview by Customer Research Inc.

CE
Chris E.
Chesterfield, VA
Chevrolet Silverado 2500 HD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2015 Category: Service
Chris said they opened 15 minutes late and he did not get a reason why. They did a really good job.
This review was collected via phone interview by Customer Research Inc.

BC
Brian C.
Virginia
Kia Optima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2015 Category: Service
Brian said he thinks they are a fantastic business and he will continue to use them. Josie always makes sure the work gets done.
This review was collected via phone interview by Customer Research Inc.

RH
Reggie H.
Richmond, VA
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2015 Category: Service
Reggie said the business was pretty good. They were fairly knowledgeable about what was going on.
This review was collected via phone interview by Customer Research Inc.

JW
Jeff W.
Chester, VA
Mercury Grand Marquis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2014 Category: Service
Jeff said he would have had a perfect experience except his vehicle was not ready when promised. They told him they would take an hour and it was not ready until the next day. It was not a big deal though because he did not need his vehicle that day.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Richmond, VA
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2012 Category: Service
Michael said his vehicle was not ready when he expected. He was told that it would be ready at 10:00, but he had to sit and wait for an additional two hours because his vehicle needed to be aligned.
This review was collected via phone interview by Customer Research Inc.