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Hancock's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,606 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle technology. We have added a state-of-the-art wheel alignment system, tire changer and wheel balancer. As well as in-ground and above-ground lifts. Come on by and see for yourself the difference of the two shops, the original Hancock's Service Center with 3 service bays and 2 rows of gas pumps, located on Hopkins Road, right across the street from Meadowbrook Country Club and just a mile off of Chippenham Parkway. ...more

Categories
Repair Shop, Towing Service, Tires
Contact
(804) 271-5615

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7501 Ironbridge Rd Chesterfield, VA 23237
Hancock's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,606 Reviews)

WY
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WILLIAM Y.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
New location for me; same great service
Whether it be from Hancock (Elmer) to Hancock (Dean) to (Tyler)Hancock , or Meadowbrook to Ironbridge, the service is always great. Glad to see Julie again.
If I have to have car work, then let it be with my friends of some 40 years of so.

Verified Customer
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Super efficient!
Had a lightbulb repaired in my Volvo. Price was less than the estimate and so was the time to wait for it. Very quick and so nice!

JR
JOSE R.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Exellent service
Evriting very good exellent service

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2025
verified customerVerified Customer
10
Excellent Service!
Have had Tyler as my mechanic for at least 10 to 15 years. I always received outstanding, trustworthy and dependable service.

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
9
Oil Change and Inspection
i’m satisfied with the work and professionalism.

LS
LENORE S.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
I took my car for an oil change.
I took my car in for an oil change today. It was completed in a couple of hours. My husband and I have been going to Hancocks for quite some time now. The service has been impeccable.

GJ
GAYLE J.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
My visit was very professional and friendly. They took care of my auto needs and suggested other needs that I was grateful for.
They took care of all my automobile needs at my visit

MA
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MICHAEL A.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Service
I won't go anywhere else. Excellent service .

DC
DAVID C.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
8
Exceptional service
Exceptional repair service. Prompt inspection. Contacts customer with cost estimate before any work is performed.

MA
MORENIKE A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Pleasant experience!
Great work and price, friendly in office. Appreciate you!

Verified Customer
Ford, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Professional and Affordable
They fit us in for a quick service appointment, set clear expectations with reasonable rates. The shop is charming and the staff is genuinely friendly.

PG
PETE G.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Car inspection
Great service. Glad Julie is there.

JE
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JOLENE E.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
J Evans
Went in for and oil change and it was found that the 2 front tires required replacement as there was a nail in one tire (in my opinion I picked it up on Interstate 95). I had an appointment that afternoon that I needed to make and asked if I could bring the back on Wednesday. Of course there could be issues such as a flat tire et al. The technician completed the work and oil change in a timely manner and I paid my bill and left. Once I got on the highway I had a smooth ride snd knew something had been wrong with the front tires before I took the car to Hancock’ Awesome service and fantastic assessment re the vehicle that definitely required maintenance and if not done do I could have had a very different result. Thanks for keeping me safe and expertise assessment and keeping me safe.

Verified Customer
Midlothian, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2025
verified customerVerified Customer
9
State Inslection
Everything went great with the exception of it took an hour ans 15 minutes. I’m not really sure if I would t have waited as long somewhere else though. I felt that my service is honest. I’ll be back!

TB
TINA B.
Richmond, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2025
verified customerVerified Customer
4
Overpriced
Was Overcharged for a Sunroof repair Which No Parts or Anything was replaced and Just 30 - 45 minutes Labor for over $200. Price is the Only thing that turned Me Away from this company.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 06/16/2025 11:10 AM

Thank you for your review. I did look into this and found the customer was at Hancocks for a little over 2 hours. We feel the customer was charged the appropriate amount for the job done and customer was aware of the price before work was completed. Also part of the time there were 2 techs working on it to get the customer completed and back to work. 
Sincerly 
Michael 
Service manager 

Debbie Spangler Customer Service/Hancock's Automotive Ironbridge 804-271-5615

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