Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(975 Reviews)

98% Would Recommend
Latest Review 4 days ago

Reviews


DT
Debra T.
Petersburg, VA
Jeep Liberty
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/28/2016 Category: Service
Debra said this business forgot to tell her about the diagnostic test but they waived the fee for it. They were supposed to fix a relay fuse that turns on the fan that keeps her vehicle from running hot but after repairs were done, her vehicle was running hot before she got it home.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/31/2016

In response to Ms. Thorpe's review:

Her vehicle was brought in for an overheating issue, which several problems were found with the coolant system one of which was the radiator cooling fan was not working. The cause of that failure was a defective cooling fan relay which caused the fan not to come on when the temperature reached the half way mark. The coolant recovery tank is leaking which causes the vehicle to overheat as well. A thermostat and radiator hoses were recommended but these repairs were declined by Ms. Thorpe. The only repair that was done to the vehicle was the replacement of the coolant fan relay. It was noted on Ms. Thorpe's invoice and also verbally told to her that it was not recommended to drive the vehicle until the coolant tank was replaced.


Shelby Cummins

Customer Service Representative/Service Writer
(804) 271-5615


DS
DOUGLAS S.
Richmond, VA
Chrysler Town & Country
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2016
Fixed problem but caused a new one.
The Shop is one the largest and cleanest I have ever seen. They fixed the problem I had but has caused a new issue. I did not have the issue before I came into the shop. I have talked to the shop and they would like to charge me more just to look at the issue I did not have.

EF
Emmie F.
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/15/2014 Category: Service
Spoke with Zachary. He said a diagnosis was done and he was old the thermostat needed to be replaced. He went to a different business and was told it needed a relay switch. He would not recommend them for the reasons mentioned. The employees are cordial.

CG
Chris G.
Nissan Altima
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/15/2013 Category: Service
Chris said the mechanic was not on the same level with him and he would not recommend this business for that reason.

SS
Steve S.
Richmond, VA
Ford Pickup
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/30/2012 Category: Service
Steve said he was rejected for ball joints. They replaced 2 light bulbs for $18. He could've gone to Vances and replaced them himself.