In response to Ms. Thorpe's review:
Her vehicle was brought in for an overheating issue, which several problems were found with the coolant system one of which was the radiator cooling fan was not working. The cause of that failure was a defective cooling fan relay which caused the fan not to come on when the temperature reached the half way mark. The coolant recovery tank is leaking which causes the vehicle to overheat as well. A thermostat and radiator hoses were recommended but these repairs were declined by Ms. Thorpe. The only repair that was done to the vehicle was the replacement of the coolant fan relay. It was noted on Ms. Thorpe's invoice and also verbally told to her that it was not recommended to drive the vehicle until the coolant tank was replaced.
Customer Service Representative/Service Writer