RACHEL E. on 10/11/2017
"Best mechanic ever"
I've been going to Todd's for years. He has taken care of 3 of my cars. I have found his company honest and does excellent work. I always refer friends to him because I can always trust him.
Vehicle:
Honda Civic Coupe
Service Date:
10/10/2017
Review Created:
10/11/2017 09:43 PM
CARRIE O. on 09/14/2017
"Great place!"
Honest & friendly. Really work to figure out a problem then make sure it is solved. Great job of maintenance. I trust them.
Vehicle:
Subaru Forester
Service Date:
09/13/2017
Review Created:
09/14/2017 08:26 PM
PAUL C. on 09/13/2017
"Great communication. Quality service."
Todd carefully explains problems, solutions, and options. The workmanship is always top notch. I trust Todd's Automotive.
Vehicle:
Nissan Pathfinder
Service Date:
08/30/2017
Review Created:
09/13/2017 09:22 AM
Eileene G. on 09/11/2017
Eileene said she was very pleased with this business. It was her first visit to them. They phoned her as promised.
Vehicle:
Chevrolet Equinox
Category:
Service
Service Date:
09/06/2017
Review Created:
09/11/2017
This review was collected via phone interview by Customer Research Inc.
EILEN P. on 09/07/2017
"They took me in"
It's a new-to-me car and a different brand, so I needed to change mechanics. At the time my first oil change was required, my time schedule was pretty tight. Todd's took me in the exact day I needed to come in. It's just an oil change, but we talked through future maintenance requirements. It felt like I had a new partner in my car's lifespan.
Vehicle:
Honda Fit
Service Date:
09/05/2017
Review Created:
09/07/2017 07:33 AM
JUDY W. on 09/02/2017
"Great service"
Always helpful, explains things well, been keeping my cars in excellent condition for years.
Vehicle:
Toyota Camry
Service Date:
09/01/2017
Review Created:
09/02/2017 07:59 PM
Renner W. on 08/31/2017
Renner said the business did everything he asked them to do. The price was reasonable and the service was great.
Vehicle:
Lexus LS 460
Category:
Service
Service Date:
08/11/2017
Review Created:
08/31/2017
This review was collected via phone interview by Customer Research Inc.
Karl D. on 08/31/2017
Karl said everything went exactly as he could have hoped with the scheduling. The staff was friendly and professional. They provided updates and projections of the costs. It was done in a timely manner.
Vehicle:
Nissan Titan
Category:
Service
Service Date:
08/28/2017
Review Created:
08/31/2017
This review was collected via phone interview by Customer Research Inc.
Jean M. on 08/31/2017
Jean said she was happy with their service.
Vehicle:
Honda Insight
Category:
Service
Service Date:
08/15/2017
Review Created:
08/31/2017
This review was collected via phone interview by Customer Research Inc.
Brenton G. on 08/30/2017
Brenton said this business does very good work and he has never had a problem with them. He likes the work that they do and he likes going to the business because they are very pleasant.
Vehicle:
Honda Odyssey
Category:
Service
Service Date:
08/15/2017
Review Created:
08/30/2017
This review was collected via phone interview by Customer Research Inc.
Andre M. on 08/30/2017
Andre said this facility was great.
Vehicle:
Acura Integra
Category:
Service
Service Date:
08/22/2017
Review Created:
08/30/2017
This review was collected via phone interview by Customer Research Inc.
Peter R. on 08/29/2017
Peter said he has dealt with this business for several years and they do good work.
Vehicle:
Toyota 4Runner
Category:
Service
Service Date:
08/23/2017
Review Created:
08/29/2017
This review was collected via phone interview by Customer Research Inc.
KAREN S. on 08/27/2017
"The little extras"
In addition to the great service I appreciate the extras, my car is parked facing forward so it's easy to leave and my car was vacuumed. You don't get that kind of service at the dealership.
Vehicle:
Toyota RAV4
Service Date:
08/17/2017
Review Created:
08/27/2017 08:06 PM
David M. on 08/25/2017
David said this business was good.
Vehicle:
Lexus RX 350
Category:
Service
Service Date:
08/21/2017
Review Created:
08/25/2017
This review was collected via phone interview by Customer Research Inc.
JOE L. on 08/24/2017
"Stands behind their warranty."
Rapid response to concern about front end vibration that occasionally was very pronounced. Replaced a frozen front brake rotor under their shop's warranty.
Vehicle:
Lexus GX 470
Service Date:
08/22/2017
Review Created:
08/24/2017 09:49 AM
LORI W. on 08/19/2017
"Consistently high quality service"
Thanks, Todd
Vehicle:
Lexus ES 300
Service Date:
08/18/2017
Review Created:
08/19/2017 08:00 PM
CATE D. on 08/18/2017
" We've had great experience with Todd's in the past. "
A/C issue not caught after A/C service provided and paid for. We would still recommend for service to others, but we're very disappointed with this issue.
Vehicle:
Honda CR-V
Service Date:
07/26/2017
Review Created:
08/18/2017 08:30 PM
Todd W. at Todd's Automotive responded on 08/19/2017
Cate,
I regret that the A/C clutch issue was not detected during the initial assessment of a low system charge. It is always our bias to fix the obvious issues first; as was required in this case.
Please know that if you should decide to proceed with the repair we will apply the cost of the first repair.
Your trust is very much appreciated and I hope we can continue to be your service provider.
Thank you,
Todd's Automotive
JIM M. on 08/16/2017
"Trust and confidence in work done. "
We have been customers for seven years. We feel confident in work required and work done.
Vehicle:
Toyota RAV4
Service Date:
08/15/2017
Review Created:
08/16/2017 09:25 PM
TOM M. on 08/16/2017
"Trust and love Todd's for over 15 years"
I have used Todd for all my vehicles (Hondas, Subarus) for at least 15 years. I trust his diagnostics completely, he never 'jumps the gun' on diagnosis, always recommends various cost alternatives, with implications, and has impeccable integrity. Most recently, when I thought I would have to replace a bad A/C compressor, his mechanic quickly diagnosed a bad idler pulley - MUCH cheaper. A lesser shop may have replaced the AC unit and left me still with the problem.
Vehicle:
Honda Pilot
Service Date:
08/10/2017
Review Created:
08/16/2017 12:48 PM
Tom S. on 08/11/2017
Tom said he appreciated the service and honesty. He also appreciated the business for giving him a ride back and forth that day.
Vehicle:
Toyota Matrix
Category:
Service
Service Date:
08/04/2017
Review Created:
08/11/2017
This review was collected via phone interview by Customer Research Inc.
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