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Tom's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(159 Reviews)
85

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

About

The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
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Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 343-8667

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
25 Summit St Fitchburg, MA 01420
Tom's Automotive 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(159 Reviews)

EM
gravatar
ELAINE M.
Ford FUSION SE PHEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2026
verified customerVerified Customer
10
Did a great job with multiple repairs
Explained everything that was wrong and made recommendations. They noticed/found things that had been broken, or on their way to break, that my other mechanic never figured out even though I complained numerous times.
The Team A. from Tom's Automotive responded on 08/09/2026 09:34 AM

We're glad to hear that our team was able to dive deep and uncover those hidden issues with your Fusion SE PHEV. It sounds like we gave your car a thorough check-up – like a detective on the case! We aim to provide clear explanations, so you always know what’s going on under the hood. It's a bummer when previous mechanics miss the mark, but we're here to ensure everything runs smoothly. Thanks for choosing us to keep your ride in top shape!

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