Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

99 Reviews

99% Would Recommend
88% Business Response
Latest Review about 1 year ago

Reviews


JS
J s.
Melrose, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2017
Poor Service
When I asked a question about my bill, the owner was rude. He said to read the bill when I asked about one charge and he walked away.

PG
Pam G.
Melrose, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017 Category: Service
Spoke with Peter. He said this business always has excellent service and they are a great family.
This review was collected via phone interview by Customer Research Inc.

BT
BRAD T.
Melrose, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Quick, efficient work
Quick evaluation of the problem and quick repair.

GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
The people! Doug, Tom, are the best!
They are always on the ball and help with even the smallest problems. Great service!
Doug F. from Tom's Eastside Gulf responded on 01/21/2017

Thank you Grumpy!

Douglas Flood
Owner Tom's Gulf
781-665-5151

MS
Mike S.
Saugus, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Mike said they have always been good and fair.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 01/10/2017

Thank you Mike.

Douglas Flood
Owner Tom's Gulf
781-665-5151

FC
FRANK C.
Melrose, MA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2016
Car Repair
Excellent service all the time.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you Doc!

Douglas Flood
Owner Tom's Gulf
781-665-5151

BW
Brian W.
Melrose, MA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Spoke with Debi. She said they like taking their vehicles to this business. The service is always great. They're very dependable and easy to work with.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you!

Douglas Flood
Owner Tom's Gulf
781-665-5151

MA
Mary A.
Melrose, MA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2016 Category: Service
Spoke with Paul. He said the business is honest and very fair. Their estimates are in line or cheaper than other places. A few times they have told him that work recommended by other businesses did not need to be done. It is nice to have such a hardworking and trustworthy place to take his vehicles for service.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you for the kind words and trust.

Douglas Flood
Owner Tom's Gulf
781-665-5151

PD
PAT D.
Malden, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016
great place
dealing with this business for 30 years. great mechanics & super nice people. even buy all my gas there
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Pat!

Douglas Flood
Owner Tom's Gulf
781-665-5151

GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016
Oil change and battery replacement
Service was prompt and courteous on my oil change and battery replacement. Doug and his crew (yes that includes Tom) are the best!
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thanks Grumpy Ed! No one is better than you thou.

Douglas Flood
Owner Tom's Gulf
781-665-5151

TA
Tina A.
Melrose, MA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Tina said this business has good customer service.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

RL
RAYMOND L.
Melrose, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2016
The service .
Tom and Doug are very good at what they do . They treat you respect and they are very honest when dealing with you .I will always deal with them
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Ray!

Douglas Flood
Owner Tom's Gulf
781-665-5151

CR
Chris R.
Melrose, MA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Chris said the service was great.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

PK
PAUL K.
Melrose, MA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2016
n/a
n/a
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

TB
Teresa B.
Saugus, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2016 Category: Service
Teresa said the business had excellent service. They were very competent, reliable and honest.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you Terry.

Douglas Flood
Owner Tom's Gulf
781-665-5151

CL
Chris L.
Melrose, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Chris said he has had good luck with this business in the past.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 11/11/2016

Thank you Chris

Douglas Flood
Owner Tom's Gulf
781-665-5151

GL
GLADYS L.
Melrose, MA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016
Excellent response and good service.
Excellent in every way.
Doug F. from Tom's Eastside Gulf responded on 11/04/2016

Thank you very much Mrs. Latshaw.

Douglas Flood
Owner Tom's Gulf
781-665-5151

HG
Hannah G.
Melrose, MA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016 Category: Service
Hannah said the interaction she had with this business was very easy. She was able to message them, to let them know she was dropping her vehicle off. When the vehicle was done, they called her to let her know. She also said her vehicle is completely fixed.
This review was collected via phone interview by Customer Research Inc.

GC
Gerry C.
Melrose, MA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2016 Category: Service
Gerry said he is very satisfied with the excellent service the business provides. They are very honest to deal with and he has been using them for years. They never do any work that is unnecessary and they always confer with him before they begin any repairs.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 10/29/2016

Thank you Gerry

Douglas Flood
Owner Tom's Gulf
781-665-5151

GD
Gary D.
Melrose, MA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Service
Gary said the business treats him and his family great. They are quick and honest.
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 10/24/2016

Thank you Gary. It has been a pleasure to work with your family all these years.

Douglas Flood
Owner Tom's Gulf
781-665-5151

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