Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(99 Reviews)

99% Would Recommend
88% Business Response
Latest Review over 2 years ago

Reviews


JS
J s.
Melrose, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/11/2017
Poor Service
When I asked a question about my bill, the owner was rude. He said to read the bill when I asked about one charge and he walked away.

PG
Pam G.
Melrose, MA
Ford Escape
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2017 Category: Service
Spoke with Peter. He said this business always has excellent service and they are a great family.

BT
BRAD T.
Melrose, MA
Toyota Corolla
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Quick, efficient work
Quick evaluation of the problem and quick repair.

GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
The people! Doug, Tom, are the best!
They are always on the ball and help with even the smallest problems. Great service!
Doug F. from Tom's Eastside Gulf responded on 01/21/2017

Thank you Grumpy!

Douglas Flood
Owner Tom's Gulf
781-665-5151

MS
Mike S.
Saugus, MA
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017 Category: Service
Mike said they have always been good and fair.
Doug F. from Tom's Eastside Gulf responded on 01/10/2017

Thank you Mike.

Douglas Flood
Owner Tom's Gulf
781-665-5151

FC
FRANK C.
Melrose, MA
Nissan Maxima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2016
Car Repair
Excellent service all the time.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you Doc!

Douglas Flood
Owner Tom's Gulf
781-665-5151

BW
Brian W.
Melrose, MA
Cadillac CTS
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2016 Category: Service
Spoke with Debi. She said they like taking their vehicles to this business. The service is always great. They're very dependable and easy to work with.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you!

Douglas Flood
Owner Tom's Gulf
781-665-5151

MA
Mary A.
Melrose, MA
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016 Category: Service
Spoke with Paul. He said the business is honest and very fair. Their estimates are in line or cheaper than other places. A few times they have told him that work recommended by other businesses did not need to be done. It is nice to have such a hardworking and trustworthy place to take his vehicles for service.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you for the kind words and trust.

Douglas Flood
Owner Tom's Gulf
781-665-5151

PD
PAT D.
Malden, MA
Toyota RAV4
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016
great place
dealing with this business for 30 years. great mechanics & super nice people. even buy all my gas there
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Pat!

Douglas Flood
Owner Tom's Gulf
781-665-5151

GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016
Oil change and battery replacement
Service was prompt and courteous on my oil change and battery replacement. Doug and his crew (yes that includes Tom) are the best!
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thanks Grumpy Ed! No one is better than you thou.

Douglas Flood
Owner Tom's Gulf
781-665-5151

TA
Tina A.
Melrose, MA
Ford Explorer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2016 Category: Service
Tina said this business has good customer service.
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

RL
RAYMOND L.
Melrose, MA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2016
The service .
Tom and Doug are very good at what they do . They treat you respect and they are very honest when dealing with you .I will always deal with them
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Ray!

Douglas Flood
Owner Tom's Gulf
781-665-5151

CR
Chris R.
Melrose, MA
Toyota Sequoia
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2016 Category: Service
Chris said the service was great.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

PK
PAUL K.
Melrose, MA
Ford Focus
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2016
n/a
n/a
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151

TB
Teresa B.
Saugus, MA
Toyota Corolla
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2016 Category: Service
Teresa said the business had excellent service. They were very competent, reliable and honest.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you Terry.

Douglas Flood
Owner Tom's Gulf
781-665-5151

Displaying Review 1 - 15 of 99 in total