Tom's Eastside Gulf

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781-665-5151
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Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

99 Reviews

5 star
97%
4 star
1%
3 star
<1%
2 star
<1%
1 star
1%
99% Would Recommend
88% Business Response
Latest Review 11 months ago

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Overall Rating 4.99187/5Overall Rating 4.99187/5Overall Rating 4.99187/5Overall Rating 4.99187/5rating 4.99187
3.0 miles away
"Spoke with Shona's mother. She said the staff members are responsive, and they never have issues."

Reviews

JS
J s.
Melrose, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2017
Poor Service
When I asked a question about my bill, the owner was rude. He said to read the bill when I asked about one charge and he walked away.
PG
Pam G.
Melrose, MA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017 Category: Service
Spoke with Peter. He said this business always has excellent service and they are a great family.
Recommended
This review was collected via phone interview by Customer Research Inc.
BT
BRAD T.
Melrose, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Quick, efficient work
Quick evaluation of the problem and quick repair.
Recommended
GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
The people! Doug, Tom, are the best!
They are always on the ball and help with even the smallest problems. Great service!
Recommended
Doug F. from Tom's Eastside Gulf responded on 01/21/2017

Thank you Grumpy!

Douglas Flood
Owner Tom's Gulf
781-665-5151
MS
Mike S.
Saugus, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017 Category: Service
Mike said they have always been good and fair.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 01/10/2017

Thank you Mike.

Douglas Flood
Owner Tom's Gulf
781-665-5151
FC
FRANK C.
Melrose, MA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2016
Car Repair
Excellent service all the time.
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you Doc!

Douglas Flood
Owner Tom's Gulf
781-665-5151
BW
Brian W.
Melrose, MA
Cadillac CTS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2016 Category: Service
Spoke with Debi. She said they like taking their vehicles to this business. The service is always great. They're very dependable and easy to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you!

Douglas Flood
Owner Tom's Gulf
781-665-5151
MA
Mary A.
Melrose, MA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2016 Category: Service
Spoke with Paul. He said the business is honest and very fair. Their estimates are in line or cheaper than other places. A few times they have told him that work recommended by other businesses did not need to be done. It is nice to have such a hardworking and trustworthy place to take his vehicles for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/23/2016

Thank you for the kind words and trust.

Douglas Flood
Owner Tom's Gulf
781-665-5151
PD
PAT D.
Malden, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016
great place
dealing with this business for 30 years. great mechanics & super nice people. even buy all my gas there
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Pat!

Douglas Flood
Owner Tom's Gulf
781-665-5151
GP
GRUMPY ED P.
Melrose, MA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016
Oil change and battery replacement
Service was prompt and courteous on my oil change and battery replacement. Doug and his crew (yes that includes Tom) are the best!
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thanks Grumpy Ed! No one is better than you thou.

Douglas Flood
Owner Tom's Gulf
781-665-5151
TA
Tina A.
Melrose, MA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2016 Category: Service
Tina said this business has good customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
RL
RAYMOND L.
Melrose, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2016
The service .
Tom and Doug are very good at what they do . They treat you respect and they are very honest when dealing with you .I will always deal with them
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/19/2016

Thank you Ray!

Douglas Flood
Owner Tom's Gulf
781-665-5151
CR
Chris R.
Melrose, MA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2016 Category: Service
Chris said the service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
PK
PAUL K.
Melrose, MA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2016
n/a
n/a
Recommended
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you

Douglas Flood
Owner Tom's Gulf
781-665-5151
TB
Teresa B.
Saugus, MA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2016 Category: Service
Teresa said the business had excellent service. They were very competent, reliable and honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 12/09/2016

Thank you Terry.

Douglas Flood
Owner Tom's Gulf
781-665-5151
CL
Chris L.
Melrose, MA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2016 Category: Service
Chris said he has had good luck with this business in the past.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 11/11/2016

Thank you Chris

Douglas Flood
Owner Tom's Gulf
781-665-5151
GL
GLADYS L.
Melrose, MA
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2016
Excellent response and good service.
Excellent in every way.
Recommended
Doug F. from Tom's Eastside Gulf responded on 11/04/2016

Thank you very much Mrs. Latshaw.

Douglas Flood
Owner Tom's Gulf
781-665-5151
HG
Hannah G.
Melrose, MA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2016 Category: Service
Hannah said the interaction she had with this business was very easy. She was able to message them, to let them know she was dropping her vehicle off. When the vehicle was done, they called her to let her know. She also said her vehicle is completely fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
GC
Gerry C.
Melrose, MA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2016 Category: Service
Gerry said he is very satisfied with the excellent service the business provides. They are very honest to deal with and he has been using them for years. They never do any work that is unnecessary and they always confer with him before they begin any repairs.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 10/29/2016

Thank you Gerry

Douglas Flood
Owner Tom's Gulf
781-665-5151
GD
Gary D.
Melrose, MA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2016 Category: Service
Gary said the business treats him and his family great. They are quick and honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
Doug F. from Tom's Eastside Gulf responded on 10/24/2016

Thank you Gary. It has been a pleasure to work with your family all these years.

Douglas Flood
Owner Tom's Gulf
781-665-5151
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