Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

783 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


RC
Richard C.
Amarillo, TX
Honda S2000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Honest, competent mechanics
I have done business with Bill Frank for decades and I trust him and the services he provides.

DB
Debbie B.
Amarillo, TX
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Inspection
Always helpful and fast

RY
Ruth Y.
Amarillo, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Great service and great people
Work always done right and promptly!

LL
Lequetta L.
Amarillo, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Top Gun has Top Guys
These guys are great.

MB
MARLENE B.
Amarillo, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Fast pleasant service
They get service done fast and reliable, I appreciate there friendly approach when dealing with any problems

DL
David L.
Amarillo, TX
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Reliable
I have total trust in the Top Gun owners and staff. Because of that I take my autos there and suggest others do also.

RS
RICKEY S.
Dumas, TX
FIAT 500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019
Service was great but the problem is still the same.
to me the problem is a switch or relay i am not sure but it still operates the same.

Verified Customer
Amarillo, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Na
Na na na

Verified Customer
Amarillo, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Na
Na na na

JE
Jesse E.
Amarillo, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Jesse said he has gotten good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Amarillo, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Great customer service
Quick service & very friendly staff.

DS
Dale S.
Amarillo, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Dale said the business's staff jumped right on it and got it fixed. He stated he thinks they do a good job and they charge a fair price. He added he will keep going and he will tell all his friends about it.
This review was collected via phone interview by Customer Research Inc.

SJ
SOLSVIG J.
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Amazing
Fast and reliable service!

LL
Lynn L.
Amarillo, TX
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2019
Friendly and fast
A little bit better communication would have been much appreciated. However they treated me kindly and did the work they said they would efficiently and within a reasonable time

VM
VALENTIN M.
Amarillo, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2019
.........
Took it upon themselves to mess with my rear end when all i wanted was a front end alignment, then overcharged me for nothing. Wouldnt recommend these people to anyone. Took them all day to do a front end alignment, dropped it off at 10 a.m. and didnt get it back until 6 p.m.
Bill & Barbara F. from Top Gun Auto Service & Repair responded on 05/03/2019

This guy brings in a lifted truck, wheels were wider than trailer, has to tear up his own trailer to get truck on and off. Front wheel was pointing out at least 10 degrees due to unable to adjust front toe adjustments. When we do Alignment work we always check rear alignment as well, due to his installation of lift kit on rear the rear axle housing was out of align. We took the time to loose up u bolts on rear axle to reposition. Thrust angle is a very important alignment angle which affects the ablility to go straight. I called Valentin to discuss the problems and that we would have to charge more due to the modication to tie rod ends and that the rear need to be adjusted. He didnt like the part about the rear alignment adjustment so I agreed not to charge for that part. He agreed to extra amount for the work needed on
the front. As far as the time to due the job,  as far as a time none was given because we didn't know how much extra work was needed.  Thank You Bill Frank 


Verified Customer
Amarillo, TX
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Services
Great timely service
Bill & Barbara F. from Top Gun Auto Service & Repair responded on 05/03/2019

Thanks for your business! Bill Frank


DT
DALE T.
Amarillo, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Quality service at a good price
Friendly, fair price, quality work, and very fast.

JC
James C.
Amarillo, TX
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
James said the employees were friendly.
This review was collected via phone interview by Customer Research Inc.

AT
Anthony T.
Boys Ranch, TX
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Wow
Great people had an awesome time. And it was quick!

Verified Customer
Amarillo, TX
Volvo C70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019
Good people, bad parking.
Get rid of Uhaul. You have few enough parking spaces as it is.