ReScore Reviews™ (6)
Hi Bill, I apologize the service took a little longer than expected. One of our Lube Tech’s is on vacation for 2 weeks and we’ve had to adjust the load with other Tech’s. Your Suburban however is a little more involved than if it was a Honda Civic. The battery issue, yes we would have installed one during the same time if it was on record of prior replacement. It appears you bought one over the counter and installed it yourself. Even though you did not pay us labor to install a battery the first time, we warrantied the battery in full and installed it with no labor cost. You’re right, Top Performance is not what it used to be, we’re growing and striving to be the best shop around. Trust is never an issue with us, we will always look every customer in the eye and communicate only the repairs needed. Honesty is number one with employees otherwise they would not be employed with this company.