ReScore Reviews™ (8)
Thank you Top Performance Automotive.
Hi Craig, sorry you’re upset. I looked into your concern. Vehicle came in with a “no start” problem Monday just before lunch. Found the battery was weak and tested alternator. Charging system checked good and put your battery on a charger to bring up to full charge for retesting. Checked vehicle electrical system for any parasitic draws on your battery, found none. Ordered new battery and pro-rated warranty covered replacement for you. We took half the diagnostic charges away for all the tests completed. Vehicle arrived Monday about noon, battery came in Tuesday, installed and return vehicle to you on Tuesday.
They were very quick to respond- they called me right when they opened.
They had my car done in a matter of a few hours. I love the text feature that allows you to view your diagnostic online. It was so much easier to relay information to my dad who was helping me through the process- just sending him a link was perfect.
When I went to pick up my car the guy was quick and friendly, and answered all my questions on the phone as well. Will definitely be recommending them to others!
Top Performance has been my mechanic since they opened at the Mill Plain and SE 123rd ave location. They have always done a great job and have been knowledgeable, trustworthy, and reasonably priced.
Things have changed. Prices have gone up since they moved to their new location. But the history and trust I once had kept me going. It has gotten to the point where it's become robbery.
I have a 2005 Toyota Highlander with a v6 engine that needed to have the coils and spark plugs replaced. I understand that there is a markup on parts and labor. It's the cost of doing business. BUT, I was quoted $1400 to replace three of them! The Top Performance Employee then gave me a quote to replace all of them, but I had already blanked out. I understand that they are the more challenging parts to replace.
Now, I'm not a mechanic! BUT I have you tube, and a brother-in-law that is a mechanic. I took my car over to his place, and we were able to get the coils and the spark plugs replaced in about 2 hours. If I was going to do the work, I was going to pay for top-notch parts. Ignition coil's cost me $48 each, and spark plugs were about $8 each. Top Performance quoted me $100 for each coil and $20 for each spark plug! At Top Performance prices, that would be $360 for parts and $1040 for labor. So, Top Performance is making $520 an hour? For three hard to reach spark plugs? I couldn't justify that.
My brother-in-law and I are extremely busy. We both have families and jobs. I would rather pay someone else to do the work rather than trying to fit it into my schedule. But I was so pissed that I wanted to see how hard it actually was to replace. Honestly, it wasn't easy. I would have paid $720- $800, even $1000 for quality work. NOT $1400 for three, that was ridiculous. The biggest scam was the $100 I paid for them to do a diagnostics. I knew the problem with the car. I could have gone to Cost Less Auto parts and gotten a free diagnosis. I'm more hurt because of the history I had with Top Performance.
Hi Naomi, I appreciate your long term patronage with Top Performance. I’ve read your review and as always I investigate the complaint, look at the paperwork and talk with all employees involved. I just want to clarify a few details. I think some communication was lost. I will keep it simple. You had 1 failed ignition coil under the intake manifold plenum. To replace 1 coil and 1 spark plug with the diagnostics charge and after tax is $660.00. To replace all the ignition coils, all the spark plugs, diagnostics and tax was $1380.00 -- This is with FACTORY Toyota parts which are expensive but since they are located under the intake manifold, we didn’t want you to waste same expense in the future replacing another coil due to aftermarket parts or not replacing old coils when the manifold was off. The correct spark plug for your engine are Laser Platinum spark plug which are over $10.00 each. It all adds up! The cost of employing expert level qualified technicians after schooling are expensive. You’re paying for their expertise the same way a steak dinner at a five star restaurant costs a lot more than if you were to prepare a steak dinner at home. If you have the knowledge to repair your vehicle at home and have the tools, yes, you’ll save a lot of money.