ReScore Reviews™ (8)
Thank you, Cindi Olson
Hi Steve, sorry to hear your experience wasn't the best. I'll try to explain what I found out talking to the personal that helped you. Also, sometimes first thing in the morning can be very busy with customers all dropping off their vehicles at once. We are open at 7:30 but technicians work shift starts at 8:00 and all appointments begin from 8:00. Customers are more welcome to drop off vehicles or come in and speak with us at 7:30. Tire rotations are free with oil changes but must be requested from customers. Technicians love to rotate tires because they get paid extra to do so. Only time rotations are not performed is if vehicle needs new tires, tires are already in the best location due to tread depth or it would be unsafe to do so.
With the drain plug situation, the oil pan threads came out with the drain plug, oil pan repair or oversized plug was the only options. We do stock about 25 different drain plugs for many makes and models but when vehicles get 20 years old, there is a lot of variations out there. We were at the mercy of a parts delivery for the oil drain plug you needed. I understand working the graveyard shift, you were at the end of your day, tired and ready to go home. We try our very best we to get customers in and out as fast as possible.
They are courteus, professional, friendly and provide me with quick service.
I am very happy to continue use your shop and recommend you to friends and family.