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Town Center Automotive

Average Score

4.6

(744 Reviews)

64

Score Details

ReScore Reviews^™

ReScore

Original Review

2

Total ReScores^™

4.0

ReScore^™ Average

64

Net Promoter Score ^®

Business Details

About

After 38 years the previous owner decided to retire from the business. Before he did that he found Kevin and Heather Safley. Kevin recently retired from the military after 23 years of service. Heather is a nurse here in Portland and decided she wanted to look at retiring from the profession in the next 2-5 years. She has a love of cars After 38 years the previous owner decided to retire from the business. Before he did that he found Kevin and Heather Safley. Kevin recently retired from the military after 23 years of service. Heather is a nurse here in Portland and decided she wanted to look at retiring from the profession in the next 2-5 years. She has a love of cars like Kevin, so this was the perfect fit. Kevin has been a mechanic since he was 16 years old working a tire shop and moved on to the military and become a Diesel Mechanic. Kevin has been on three major tours overseas (Bosnia and Iraq).
With new technology and love of cars, Town Center seemed like the perfect place for their next career move. The employees at Town Center are some of the best in the business and have over 100 years of combined experience. Kevin and Heather believe in giving everything they possibly can to keep them happy and well taken care of. Every Friday Heather or Kevin will take the technicians out for a lunch to say thank you. They provide AFLAC, vacation, great weekly pay and paid training. We know our employees are the best and biggest assets and we treat them just like the golden rule. And that is how they treat our customers! Thank you for stopping by and reading about our story. In time we will update our story to tell you more about us. Give us a call or stop in and let us keep you safe and on the road.
We perform Transmission rebuilds, repairs and services. We specialize in Diesel repairs. We also specialize in Hybrid repairs. We also have BG Products that provide lifetime protection plan. Ask us how today. 503-770-8787 ...more

Categories

Auto Repair, Diesel Services, Transmission Repair

Contact

(503) 770-8787

Open

8921 SE Herbert Ct, 97015 Clackamas, OR 97015

Town Center Automotive's Reviews

4.6

(744 Reviews)

Reviews that include

Town Center Automotive 36

Recent Reviews

SH

SHAYKEISHYA H.

2019 Ford Edge Titanium

04/17/2025

Verified Customer

0

never again

I went to the shop because it was recommended by Carmax, which is the dealership that holds my warranty under Maxcare for my car and they were not clear with what was going on with my car, I took it in for a diagnostic and it took three days. I personally know how long a diagnostic takes and if you don’t have time to do it, I think that that should be discussed either in the phone call when I ask about it or when you drop off your car. The experience I had with the shop really made me feel like they just didn’t care, like they were working to get more money than the service that I needed was worth. In the end, I will say I only paid what they say is their diagnostic fee. Mind you the only problem with my car is that when I got my oil changed, where I got it changed failed to put the air filter back properly. This is not a three day fix.

Kevin S. from Town Center Automotive responded on 04/17/2025 02:08 PM

We understand how frustrating it can be to feel like your concerns have fallen on deaf ears, especially when it comes to something as important as your vehicle. Diagnostics should never resemble a suspense thriller that keeps you waiting for days, and we regret that your experience felt more like a waiting room than a service center. Communication is key, and during our first part of the diagnosiitic we found a failed part and provided information to MAXcare for warranty. They typically take 2-4 days to approve. Since it was taking longer and we went to move it and found the simple mistake. We fixed it, cleared the codes and ran a quick test which passed. It did not set the monitors at the time. We truly appreciate you bringing this to our attention, as it highlights areas where we can improve and better serve our customers. It's certainly not our intent to appear as if we're in it for a quick buck over quality service. We hope the issue with your car is now resolved—because nobody likes to play “find the air filter” when it should be a straightforward task. Thanks for your feedback; we're committed to making things right.

View all Reviews

Offers and Posts

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

Thanks for the awesome review! 🚗💨 Fast repairs and a ride? We're not saying we're superheroes, but we do have a cape in the garage! 😄 We're glad we could help you out. See you next time! #TownCenterAutomotive #ServiceWithASmile

We're thrilled to be your go-to garage! 🚗✨ Thanks for trusting us since day one—our mechanics and their magic wouldn’t be the same without amazing customers like you! Here’s to many more smooth rides together! #AutoCare #CustomerLove

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

We're thrilled to hear you enjoyed our excellent service! 🚗✨ Our team loves making your automotive experience a happy one—because who says car care can’t come with a smile? Thanks for the kind words! #TownCenterAutomotive #ServiceWithASmile

We're thrilled to hear you enjoyed working with our knowledgeable team! 🚗💡 We're always here to inform and assist you. Thanks for choosing Town Center Automotive! #CustomerAppreciation #AutoExperts

Let's light up the road responsibly, making every drive a safer and more illuminating experience!

Thank you for your kind words! We're thrilled to remember our awesome customers—it helps us keep the engine of good service running! 🚗💨 Reach out anytime; we’re always here to check in on your ride! #CustomerCare #TownCenterAutomotive

Thanks for the awesome review! 🚗🔧 We're thrilled our team could deliver speedy service and a thorough diagnosis. Remember, we’re always here to keep your ride running smoothly! Until next time, drive safe! 😄 #AutoCare #CustomerAppreciation

Thank you for your awesome review! 🥳 We're thrilled you found our team kind and affordable in a location that fits your needs perfectly. We promise to keep those wheels turning smoothly! 🚗💨 #TownCenterAutomotive #CustomerAppreciation

We're thrilled to hear you had a great experience! 🚗✨ Our techs love to help—and who doesn't appreciate a little vacuum magic? 🧹 Thanks for choosing us; we can't wait to see you again! #AutoCare #CustomerAppreciation

We appreciate your kind words! At Town Center Automotive, we keep prices reasonable so you can save those pennies for coffee (or a nice dinner). 🚗💰 Thanks for trusting us with your ride! See you next time! #AutoCare #HappyCustomers

We’re thrilled to hear that our thoroughness and accommodating nature helped your car feel right at home! 🚗❤️ At Town Center Automotive, we treat every vehicle like our own. Thanks for trusting us with your ride! #AutoCare #CustomerLove

We're thrilled you found the perfect tires with our help! 🚗💨 Now you're ready to roll in style and safety! Thanks for trusting us with your ride. Come back any time for a tune-up or just to say hi! 😄 #TireGoals #TownCenterAutomotive

Road trip ahead? Get road-ready with this quick car care checklist.

We're thrilled to hear Shane helped you rev up your knowledge! ?? Our team is always here to fuel your questions with answers. Thank you for the kind words! Your satisfaction keeps our engines running! ?✨ #TownCenterAutomotive #CustomerService

Thank you for the glowing review! ?✨ We pride ourselves on being timely and wallet-friendly—like a pit stop with a budget-friendly snack! We're thrilled you had a great experience. Come back anytime! #TownCenterAutomotive #AutoCareDoneRight

We're all about fairness and honesty here at Town Center Automotive! ?? Thanks for recognizing our competitive pricing and commitment to quality. Remember, sometimes the middle ground is where the best service lives! ? #TrustTC #AutoCare

We're thrilled to hear about your experience! Our team, including Kevin, Chris, and Ken, is always ready to tackle those complex car conundrums. ?? Thanks for trusting us with your vehicle—honesty is our best policy! #TownCenterAutomotive #CarCareExperts

Thank you for trusting us with your ride! ?? We love saving our customers some cash and pride ourselves on honesty. Who knew car repair could be this refreshing? ?? #TownCenterAutomotive #HonestRepairs

Thanks for the kind words! We're glad our staff impressed you. Just like a fine wine, some things take time to truly appreciate! ?? We're excited for you to experience the results soon! #TownCenterAutomotive #CustomerSatisfaction

Thank you for the wonderful review! ?✨ Sometimes DIY might cost less, but we bring the peace of mind (and tools!) to make sure your ride is good as new. Cheers to professional repairs with warranties! ?️ #PeaceOfMind #AutoExperts

We’re thrilled to hear you appreciate our honest and upfront service! We aim for quality over quantity here at Town Center Automotive. Thanks for recognizing our veteran-owned pride on wheels! ?✨ #QualityService #VeteranOwned

?✨ Thanks for the awesome review! We love that you're part of the Town Center family and trust us with your car's journey! Your peace of mind is our priority—here’s to many more road trips ahead! ?️ #AutoCare #RoadReady

We're thrilled you had a great experience with us! ?✨ Your recommendation means the world as our customer relationships fuel our drive. Thanks for spreading the word—let's keep those wheels turning! #TownCenterAutomotive #HappyCustomers

Thank you for the awesome review! We're thrilled you enjoyed our service explanations—it's like getting your car's homework done! ?✨ Looking forward to your next visit. Don't worry, we won't assign any extra credit! #CarCare #TownCenterAutomotive

We're thrilled to hear that everything went well! ?✨ At Town Center Automotive, we believe smooth rides make happy drivers. Thanks for trusting us with your wheels! We're here to keep that good vibe rolling. #AutoCare #HappyCustomers

We're thrilled to hear you found us helpful and professional! ?? We can't wait to see your truck again for future services. We're here to keep you rolling smoothly! #CustomerAppreciation #TownCenterAutomotive

We love hearing that our customers feel like business partners! ? From detailed inspections to multiple solutions, we’re here to empower your automotive decisions. Thanks for the thumbs-up! ?✨ #CustomerCare #AutoExcellence

Accidents can lead to great discoveries! ?✨ We're thrilled to get your son's van rolling and your classic truck purring like a kitten. Here's to more miles and fewer worries! Thank you for choosing us! #TownCenterAutomotive #RevvedUpAndReady

Thank you for the glowing review! ?? We're thrilled to help you fix those pesky motor parts without breaking the bank. Who needs electric? We’ll keep it classic! Come back anytime for more automotive fun! #TownCenterAutomotive #AutoRepairExperts

Thank you for trusting us for years! ? We're thrilled to have customers like you who make our job feel like a joyride, not just a pit stop! ?? Here’s to keeping you on the road for many more miles! #CustomerAppreciation #TownCenterAutomotive

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