Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

29 Reviews

97% Would Recommend
Latest Review 7 days ago

Reviews


NP
Norman J Jr P.
Waterford, CT
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Top notch service with a smile! Always puts the customer first!
We have been coming here for years and we are always satisfied! communication is one of the best things about them. If they can’t fix it or if it cost too much and not worth the vehicles value, they let you know.
They are friendly and honest. Willing to help in any way.

We are extremely satisfied!

JL
Josh L.
Norwich, CT
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Josh said his experience was super excellent.
This review was collected via phone interview by Customer Research Inc.

HH
Huhammad H.
Groton, CT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Huhammad said they were nice and did not waste his time.
This review was collected via phone interview by Customer Research Inc.

JH
Jashua H.
Pawcatuck, CT
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Jashua said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Brooklyn, CT
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Michael said he liked the staff at the business. He also said to tell the business to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JM
JENNIFER M.
Waterford, CT
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Honest workers, do not try to sell things that aren't need.
Excellent customer service. Friendly, honest staff. I recommend them alot. Also will only use their services. Peter is awesome!!

AR
Angella R.
Groton, CT
Ford Flex
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2019 Category: Service
Angella said the last time she brought her vehicle in she had them do a full check and they told her there were a few things that would eventually need to be fixed but that it wasn't anything too big. She took her vehicle back 6 months later and suddenly there were 8 things wrong with it. She doesn't understand why they didn't see them the last time she had the vehicle in. However, they are always courteous and quick. Everything else is good. She would like for this business to contact her with a list of the things that they noticed need to be fixed and replaced.
This review was collected via phone interview by Customer Research Inc.

LH
Loraine H.
Quaker Hill, CT
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Loraine said everything was very good.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
East Lyme, CT
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
it feels like family
they took my car right away
checked the hole car over and let me know that car did not need tire rotation now but at next oil change to keep my tire wearing evenly

SS
Sha-quaysia S.
New London, CT
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Sha-Quaysia said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
New London, CT
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Mike said this business did a good job and are convenient.
This review was collected via phone interview by Customer Research Inc.

ML
Micheal L.
Niantic, CT
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Honesty
Town Hill is the best garage in the state of CT. They have been honest, fair, compassionate, and generous since my very first visit. I wouldn’t bring my truck anywhere else. Even the people who work out fron and deal with the customers are the best. Always polite , kind and curteous. Thanx guys!

AC
Amy C.
New London, CT
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Amy said that the place is always very helpful every time she goes in there.
This review was collected via phone interview by Customer Research Inc.

KM
Karl M.
Preston, CT
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Spoke with Nathan. He said this business does good work. The quality is good. They had the front office restructure and there were some troubles with the call back on time. The service department is good, but the sales is a little lacking. Calling when the vehicle is done is an area they need improvement on. Getting the phone numbers right was a challenge, they kept calling wrong people and were using the wrong number. He appreciates their working relationship for the past 5 years. He is happy to see they are constantly improving, and he likes they are going in the right direction.
This review was collected via phone interview by Customer Research Inc.

AP
Albert P.
Waterford, CT
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Service visit
Although it was a routine service visit, I was well treated by the friendly staff, and all questions were answered with courtesy. Service was timely and done as promised.

JP
JAVIER P.
Hull, MA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Thank you
Very knowledgeable, they communicated with me every step of the process, and were very accommodating considering I’m from out of town so I had a very short time line to get the repairs done.

JE
Joe E.
New London, CT
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Joe said the business is the best place to take a vehicle. They have good customer service and take care of any issues.
This review was collected via phone interview by Customer Research Inc.

MZ
MICHELLE Z.
Waterford, CT
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Feels like home
The staff here is great! They are professional and courteous with a good sense of humor. I trust them with my vehicle repairs. I would definitely recommend this place to friends and family.

RB
Ralph B.
New London, CT
BMW 318i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Ralph said their service is great, they are very accommodating and they take good care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Gales Ferry, CT
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Bob said that Oren is a very good friend and always takes care of him. He said he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.