We appreciate you taking the time to share your feedback. It is concerning to hear about your experience with our service, particularly regarding respect for your time and requests. Customer satisfaction is important to us, and the Last thing we want is for someone to feel we don't respect them. If you do have some time and wouldn't mind talking about what happened, I would like to relay that to a manager. Thank you, Kristen Whalen: kristen@towneauto.com