I had a flat due to a nail, and there not being enough tread on the old tire to allow for a repair. I called Towne Mini frantically (because that’s my nature) and they squeezed me in, replaced my flat tire (and the other rear one with low-ish tread), rotated my tires, and washed and vacuumed my car.... in less time than they said it would take, and a bit less than they said it would cost. Fantastic! Thank you!
Always a pleasure going to the Mini dealership
Staff I very professional. Would recommend Towne!
We understand the frustration that can overcome the excitement of taking delivery of a new car when dents are discovered. There will never be a good resolution that can undo that but we are glad that once discovered we were able to remove them. In regards to the water damage, the source was corrected and water tested several times, the interior was fogged to eliminate any mold or bacteria, the front received our typical light vacuum and the rear hatch in the affected area only was also cleaned and a light vacuum was performed. In addition to the repair being performed correctly, cleaning of the affected areas, the vehicle was also returned to save that 140-mile trip and fuel was topped off. Towne MINI will reach out shortly to work towards a better resolution.
We understand the value of and at times the memories attached with car magnets, I know that i love my DVC magnet. We hand wash our vehicles here and if the magnets are not too brittle or etched onto the surface of the vehicle they are relocated to a clean panel and then returned once the wash is completed. Although we have inquired with our detail staff and have yet to locate a misplaced magnet we will continue to look and will mail to your house to prevent that extra trip.