Reviews
Verified Customer
Auburn, WA
Toyota Highlander
Verified Customer
Service campaign
My Highlander was part of a service campaign. They did the service campaign and oil change in about 21/2 hours. Faster then what they had estimated.
Recommended
SN
SWEN N.
Seattle, WA
Toyota Camry
Verified Customer
Unsurpassed service
They were on time. Workers go out of the way to make sure you are satisfied.
Recommended
EH
Ennessie H.
Federal Way, WA
Toyota Tacoma
Verified Customer
Great customer service
I have been coming to this dealership, for the past few years , the main reason is the great customer service, and all the issues are fixed the first time
Recommended
KG
KIMBERLY G.
Tacoma, WA
Toyota 4Runner
Verified Customer
New TRD
Jon was quick to greet us and ask what are needs are, when told our needs/wants he was quick and friendly. After the test drive he was very friendly and cooperative when talking about the putchas. He was very knowledgeable about the vehicle we were buying and made it a great expierence. I will return and ask for Jon when I return to update my Tacoma.
Recommended
HE
HENRY E.
Tacoma, WA
Toyota Avalon
Verified Customer
Fantastic buying experience!!!
I intend on doing Business with this dealership in the future.
Thank you
Henry Easterlin
Thank you
Henry Easterlin
Recommended
CC
CRYSTAL C.
Bonney Lake, WA
Toyota 4Runner
Verified Customer
Long day but worth it!
It was a Saturday and I had anticipated my rear break fix to take only a couple of hours. Toyota of Putallup gave me a loaner and I was off. What was supposed to be a roughly 2:30 pick up turned out to be a 5:00 pick up. I was a little annoyed but all of that changed when I was given a free oil change on my next visit. I wasn’t just a 4Runner to them, I was a person and a valued customer. They made something right that they didn’t really need to and it made my day!
Recommended
FC
FREDERICK C.
Eatonville, WA
Toyota Prius
Verified Customer
Always dependable & correct
We've been going to Toyota of Puyallup for over 10 years and have always been satisfied and the staff is very helpful & professional.
Recommended
JG
JEFFERY G.
Puyallup, WA
Toyota Prius
Verified Customer
Recall fix
When Toyota notified me of a recall on my Prius, I called the dealership, scheduled the repair, and was told there was another recall that could be fixed at the same visit. We scheduled the repairs, made the appointment, and the fix took less time than I was initially told to expect. I am well satisfied.
Recommended
AG
ANN G.
Yelm, WA
Toyota RAV4
Verified Customer
1st oil change I paid for.
Great service
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/07/2018
Thank you for the 5 star review, Ann. We appreciate your business!
President
Toyota of Puyallup
RW
ROBERT W.
Puyallup, WA
Toyota Tundra
Verified Customer
Fast and Clean
They do a complete job and wash and vacuum the truck as well.
Kerry S., President from Toyota of Puyallup responded on 12/07/2018
Thank you for the 5 star review, Robert. We appreciate your business, and we're glad to hear our team has been treating you well. We'll see you next time!
President
Toyota of Puyallup
Verified Customer
Edgewood, WA
Toyota Tundra 4WD
Verified Customer
Recall notice
When I received the recall notice I was able to make an appointment for repairs that fit my schedule. The service personnel were knowledgeable and courteous. The repairs were completed on time.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/06/2018
Thank you for your kind review. We're glad to hear your visit went well, and we look forward to seeing you again.
President
Toyota of Puyallup
SD
SHAWN D.
WA
Lexus LX 470 Luxury Wagon
Verified Customer
The people
Shawn is always a pleasure to work with
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/06/2018
Thank you for the 5 star review, Shawn. We appreciate your business!
President
Toyota of Puyallup
Verified Customer
Puyallup, WA
Toyota Highlander
Verified Customer
Great environment
Great customer service, they greet you with a smile on their face, thoroughly explain everything your car will or will not need. Just great service overall
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2018
Thank you for taking the time to leave us such a great review. We're happy to hear your visit went well, and we appreciate you letting us know. Take care!
President
Toyota of Puyallup
DC
DENNIS AND JENN C.
Puyallup, WA
Toyota RAV4
Verified Customer
Service Made Easy
I like that T.O.P. makes everything easy for my wife to get her car serviced. Happy wife Happy life for me !! Thank you service department for taking care of us !
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2018
Thank you for your wonderful review, Dennis and Jenn. We're glad to hear our team is treating you like the valued customers you are. We appreciate you!
President
Toyota of Puyallup
SB
STEVE B.
Edgewood, WA
Toyota Tundra 4WD Truck
Verified Customer
90K service
everything went smoothly and was clearly explained
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2018
Thank you for your kind words, Steve. We're glad to hear you had a pleasant experience, and we look forward to working with you again.
President
Toyota of Puyallup
SP
SUSAN P.
Tacoma, WA
Toyota Prius
Verified Customer
Always a great experience at Toyota of Puyallup
Went in for a recall and 5000 mile check. They called me to let me know about the recall scheduled it quickly and took care of phase one of a software fix.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2018
Thank you for your great review, Susan. We appreciate your business, and we're glad to hear everything went well. Take care!
President
Toyota of Puyallup
DK
DAVID K.
Bonney Lake, WA
Toyota RAV4
Verified Customer
Friendly, efficient, and highly competent staff
Have been a Toyota of Puyallup customer since 1997. I would never take my Toyotas anywhere else for service. The staff are like family!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/04/2018
Thank you for your wonderful feedback, David. We're glad to have you in the family!
President
Toyota of Puyallup
KW
KEN W.
Puyallup, WA
Toyota Land Cruiser
Verified Customer
Great customer service
We started taking our vehicles to Toyota of Puyallup years ago. Immediately upon walking in the first time and being greeted by the representative to handle our needs we were hooked. The customer service is top notch. Their scheduling is right on, if they say it’ll be an hour, they do everything to make sure it’s an hour unless there’s an unforeseen problem with the car they were not aware of. We feel our vehicle is in great running condition after we leave. We are confident in the care they give our vehicle.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/04/2018
Thank you for your wonderful review, Ken. We're very glad to have you in the Toyota of Puyallup family, and we're happy to hear our team has earned your trust. We'll see you soon!
President
Toyota of Puyallup
ES
EUNICE S.
Puyallup, WA
Toyota Highlander
Verified Customer
Good business and good service.
Easy in and never have too long a wait for the service. Which is very goo.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/03/2018
Thank you for your kind words, Eunice. We're glad to hear your visit went well. Please feel free to let us know if there's ever anything we can do better. Thanks!
President
Toyota of Puyallup
LR
LISA R.
Lakewood, WA
Toyota RAV4
Verified Customer
Brake job
Staff is always friendly and keeps me informed of the status of my vehicle. When they found out I was waiting there they offered my a loaner. Great service.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/03/2018
We appreciate your business, Lisa. Thank you for your kind words about our team!
President
Toyota of Puyallup