Toyota of Puyallup

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253-286-6000
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Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64
4.6

( 11602 Reviews )

5 star
78%
4 star
13%
3 star
3%
2 star
2%
1 star
2%
95% Would Recommend
Latest Review about 16 hours ago

Reviews

RH
RICHARD H.
Puyallup, WA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Re program Blue Tooth Radio
I was pleased with the visit.
Recommended
JH
JANINE H.
Olympia, WA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
The service is always good and so are your employees
Everything was good as usual.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for your wonderful feedback, Janine. We're glad to have you in the family! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
KP
KORI P.
Graham, WA
Toyota 4Runner
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/09/2019 Category: Service
Lies. Under promised every single time.
This is the third time we have had terrible service with this location. First off I would not recommend this location to anyone.

All three times they have said they had checked the cabin air filter. Well they didn’t.
First time it was BLACK, and pine needles in it. So we needed up buying one, and replacing it our selves.
Second time, same thing.
This last time, they just throw it on our front seat, but the notes stated they the “replaced” it.

All three time I have asked for them to vacuum the whole car, never gets done. I have complained to the manager twice, and both times he has told me/my husband that they do not vacuum unless asked, well manager, I have asked and it NEVER gets done. So the employees look at the notes, I don’t think so. Seems to me that they over promise and under deliver every single time.

It’s small things, but things that gets missed every single time, so what else is being missed or not done.

We will be looking for another location to take our 4 runner to.
Josh R. from Toyota of Puyallup responded on 12/09/2019

Thank you so much for the feedback. It is with a heavy heart as I read through your review. We are certainly always operating with the intent to work in an effective and smooth manner. I apologize for the amount of frustration and angst we seem to continuously put you through. In light of that, I'd like to offer you a complimentary 5,000 mile service coupon for your next routine maintenance (oil change and tire rotation). If that is something you'd be interested in, please let me know and I'll get one in the mail to you right away.

I'm sorry again about your experience here. Please know that we sincerely care when things go wrong and we want to get better always. While we are by no means perfect, we try to learn from our mistakes when our customer give us feeback such as yours.

I hope to hear from you soon.

Sincerely,

Josh Renard
Customer Relations Manager

RC
RICHARD C.
Eatonville, WA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Good service as expected!
Quick and painless! Staff is courteous and efficient. Enjoyed a nice espresso and cookie while I waited. Never had a single complaint here!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for your kind words, Richard. We appreciate your business, and this is so nice to hear. Take care! 


Kerry Sawyer Odeman
President
Toyota of Puyallup
VB
VERA B.
Puyallup, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Excellent as always
I would never trust my RAV4 to be serviced by anyone else. Thank you for your excellent service the past 10 years.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for your wonderful feedback, Vera. We appreciate your business! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
KR
KARTHICK R.
Federal Way, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Car service
It was Good
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for the 5 star rating. We appreciate your business! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Puyallup, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Major Service and Brake Job
The service was excellent. Liked the snacks: My daughter came down to the Toyota Shop to get free specialty coffee from the coffee machine, and I had a delicious cookie for a snack. I routinely get my oil change here also, and I really appreciate being able to schedule an appointment for a convenient time and always being out of there in an hour. The free car wash is always nice too!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for taking the time to leave us such a great review. We appreciate your business, and this is so nice to hear. Take care! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
LC
LAURA C.
Bonney Lake, WA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Sales
Caroline Cook does!
Thank you for taking care of me. I don't enjoy getting new cars
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for allowing us to earn your business, Laura. We appreciate your kind words, and we're glad to hear everything went well. Congratulations on your new Honda! 


Kerry Sawyer Odeman
President
Toyota of Puyallup
GT
GARRY T.
Bonney Lake, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
Excellent workmanship
I used to do all my own work, but started using this dealership after we purchased two new Toyota's. I've been very happy.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

We appreciate your business, Garry. Thank you for the 5 star review! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Auburn, WA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2019 Category: Service
Quick, efficient, good customer contact.
Everyone is friendly and efficient but I do miss the vacuuming of the car interior!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/10/2019

Thank you for your valuable feedback. We're glad to hear that our team has been treating you well, and we appreciate your business. 

Kerry Sawyer Odeman
President
Toyota of Puyallup
JM
JAMES M.
Bonney Lake, WA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019 Category: Service
The best customer service of all.
American dealers need to take notice, THIS is how you treat customers!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/09/2019

Thank you for your kind words, James. We appreciate your business! 


Kerry Sawyer Odeman
President
Toyota of Puyallup
AM
ALFRED M.
Spanaway, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
25,000 mile service
Shout Out! To the Puyallup of Toyota service department for outstanding customer service, a comfortable waiting area, and the briefing of the service completed. Thank you!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/09/2019

Thank you for the shout-out, Alfred. We appreciate your business! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
TM
TERRY M.
Buckley, WA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Got the problem solved.
I have to admit they took care of the problem but why would Toyota send a car out with the particular problem in the first place.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/06/2019

We're glad to hear our team was able to resolve the issues, Terry. Thank you for your visit! 


Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Brinnon, WA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
long time friends
Folks are always friendly, shop is clean and the employees are dressed for business...looks great
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/06/2019

Thank you for the 5 star rating! We appreciate your business, and this is so nice to hear. We'll see you soon! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Auburn, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Super easy
This is the best experience I’ve had with local Toyota dealers. Including this one. They’re all way over booked and also difficult to communicate with. I recently tried this location again and they’ve streamlined their process greatly. Most of it can be done online or through messaging. This is great if you work where you are very busy and it’s noisy. It means I don’t have to stop to answer a basic question. Also I wasn’t bumping pressure by a service writer to get service I wasn’t ready for. Having been a technician and service manager for 15 years this just pisses me off because I know the BS lines. I never allowed it and I never pushed like that. The guy that use to piss me off to no end thankfully doesn’t appear to work there anymore.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

Thank you for taking the time to leave us such great feedback! We appreciate your business, and we're glad to hear everything went well. 

Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Lakewood, WA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Bluetooth and noise
Had appt for reconnecting my bluetooth, needed an update, and a noise under my car.

Both resolved quickly and reasonably.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

Thank you for the 5 star review! We're glad to hear everything was resolved, and we look forward to seeing you again. 

Kerry Sawyer Odeman
President
Toyota of Puyallup
JT
JERYL T.
Tacoma, WA
Toyota SCIONXD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2019 Category: Service
It took a long time but I did not have an appointment so I can’t complain
Wish I had an appointment so as not to be there so long
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

Thank you for your visit, Jeryl! We're glad to hear things went well, and we look forward to seeing you again. 

Kerry Sawyer Odeman
President
Toyota of Puyallup
DQ
DIANA Q.
Bonney Lake, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Efficient service
Great check in, friendly service. Good job!
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

Thank you for your kind words, Diana. We appreciate you! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
Verified Customer
Edgewood, WA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Toyota stepped up to the plate
They made a satisfied customer on a body repair.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

We're very glad to hear we met your expectations, and we really appreciate the great review. Thank you! 

Kerry Sawyer Odeman
President
Toyota of Puyallup
CD
Christine D.
Sumner, WA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
Service
Basically everything was fine--just a couple of little complaints. I'd ask the gal at the desk if the inside of my windshield could be cleaned. She said yes but it wasn't done. Also I was told the service would take 2.5 hrs. I finally called after 4 hours and was told I needed a new battery. He said I had been sent a text about it but there was none. I got a couple of other texts about nothing of importance, but no word on the battery. Anyway, I agreed and the fellow on the phone said it would be done in about 15 minutes. I waited a bit before I left so arrived at the dealership about 30 min after the phone call only to be told that they were going to put the battery in very shortly. Not a huge deal, but a little annoying after expecting the whole process to take 2.5 hrs.
Recommended
Kerry S., President from Toyota of Puyallup responded on 12/05/2019

Thank you for your valuable feedback, Christine. We want every appointment to be a 5 star experience, so we really appreciate you letting us know how we can improve as well as what we did well. We hope your next visit reflects that! 

Kerry Sawyer Odeman
President
Toyota of Puyallup