Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

205 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 9 months ago

Reviews


SS
Steve S.
New Baltimore, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
Honest / Friendly Service
They are trying to go above and beyond to help the customer out. Highly recommended.

SS
Steve S.
New Baltimore, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/28/2017
INCOMPETENT - OVERPRICED
INCOMPETENT/OVERPRICED for 2008 technology or newer. Asked/paid $800+ to diagnose an issue on a Cadillac and they couldn't figure it out even after a month. Took the vehicle to the Chevrolet dealer and they found the issue in 30 minutes. I wish I would never took my vehicle there. They got the interior dirty by taking technicians for ride-along to the local fast food places to diagnose and get second opinion regarding the "intermittent" issue. Wasted $800 and got nothing. Do yourself a favor and STAY AWAY to save time and money! Their labor is the same as the Chevrolet dealers btw, but their knowledge/experience is far behind. They are in business for Blah-Blah-Blah... and they might be able to fix carburetors but nothing more modern. Again, the Chevy dealer fixed the issue in less than 1 hour, where TRI-ACTION AUTO couldn't even diagnose it in 1 month and $800 (eight hundred) later!!!!

SS
Steve S.
New Baltimore, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/12/2017
Stay AWAY! Can't diagnose something what the dealer does in 30 minutes after over a month
Just do yourself a favor and stay away. They kept my vehicle for over a month and they ranked up a bill of $820+ for diagnostics for something what they couldn't figure out! They messed up my tan interior while they took my vehicle to eat lunch with. The dealer down the road diagnosed it in 30 mins and repaired it. I have wasted time and money at this shop!

TB
Todd B.
Harrison Township, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2014
Great Place to Go
Very professional, Very Fast, Almost what they had quoted me but what they don't know until they take a look at it (it was no big deal). Definitely will go back.

ZK
Zachary K.
New Baltimore, MI
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2014 Category: Service
Zachary said the service was good.
This review was collected via phone interview by Customer Research Inc.

LT
Laurie T.
Chesterfield, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014
Tim Pets and all the mechanics and mechanic helpers!
They always do a good job! More donuts!

DV
Don V.
New Baltimore, MI
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Don said this facility does a good job.
This review was collected via phone interview by Customer Research Inc.

DD
Dave D.
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014
great service
A repair shop that you can trust

FW
Frieda W.
New Baltimore, MI
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2014 Category: Service
Frieda said the experience was good. They got her out of there when they said they would and the price was what they quoted.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Charter Township Of Clinton, MI
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Scott said the service was good.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Chrysler 200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2014 Category: Service
Mike said they did not have the parts in and he had to go back a second time.
This review was collected via phone interview by Customer Research Inc.

DC
Debra C.
New Baltimore, MI
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2014 Category: Service
Debra said Pete was great because he was very friendly, took care of her and explained what was done to her vehicle.
This review was collected via phone interview by Customer Research Inc.

DW
Darren W.
Macomb, MI
Chevrolet Cavalier
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/13/2014 Category: Service
Darren said he is still having problems with losing gas from the part they repaired.
This review was collected via phone interview by Customer Research Inc.

KT
Karen T.
Michigan
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2014
Friendly helpful people
Won't do repairs that are not needed

HS
Harry S.
Charter Township Of Clinton, MI
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2014 Category: Service
Spoke with Hally. She said she has had many years of service at this business.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Center Line, MI
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2014 Category: Service
Jeff said they did a great job.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2013 Category: Service
Scott said he had a good experience and it seemed like he got good work for the money he paid.
This review was collected via phone interview by Customer Research Inc.

JS
Janet S.
New Baltimore, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2013
Front brake job
The first time I came in, I was told that I still had enough on the brakes to drive for 3000 more miles. I thought this was very honest. When I came back, everything was done very smoothly. I was called with an estimate and given choices. The job was done in a timely manner. I was satisfied.

MM
Megan M.
Chesterfield, MI
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2013 Category: Service
Megan said they did a good job and there were no problems.
This review was collected via phone interview by Customer Research Inc.

RC
Rob C.
Utica, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2013
Service call.
On Time, convenient and great people to work with.