Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

163 Reviews

98% Would Recommend
Latest Review about 17 hours ago

Reviews


ML
MARTIN L.
Pasco, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
Good customer service.
I have always had good service at TriCity Battery. I have been a customer for the last 18 years. Has always been a good experience. Would highly recommend to anyone needing auto or truck repair.

RH
Ryan H.
Kennewick, WA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Ryan said the business was prompt and did everything she needed.
This review was collected via phone interview by Customer Research Inc.

JG
Jarrett G.
Kennewick, WA
Jeep Comanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jarrett said the staff is easy to work with and they provided all the things he needed in a good time scale.
This review was collected via phone interview by Customer Research Inc.

MS
Martin S.
Washington
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Martin said he had a great experience with the business. They provided top notch service.
This review was collected via phone interview by Customer Research Inc.

KA
Kelli A.
Washington
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Kelli said she expected the business to call and check with her before performing the service.
This review was collected via phone interview by Customer Research Inc.

TM
Tim M.
Washington
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2018 Category: Service
Tim said the employees were slow and the work took a long time. It took hours and he was the only one there. No explanation was given.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Kennewick, WA
Chevrolet Silverado SS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2018
Could have been better
My husband called in the order and it still came out wrong. We were able to modify the product to what we asked for so it wasn’t a huge issue.

SB
Suzanne B.
Pasco, WA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Suzanne said the staff provided great service.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff C.
West Richland, WA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Jeff said the staff was helpful, and they completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AS
Arief S.
Washington
Saturn Relay
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Arief said his initial issue was with the alternator. The business fixed it and everything was working fine except for the windshield wipers. He brought the vehicle back and they fixed the issue.
This review was collected via phone interview by Customer Research Inc.

AE
AL / MERILYNN E.
Kennewick, WA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018
Great service
Great service and good work as always

TV
THOMAS V.
Kennewick, WA
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018
More thorough information needed.
Service is thorough and excellent. I was disappointed that my bill included over $120 listed as "parts" with no indication about what the parts were. I know that fresh oil had to be included but the percent that was Labor costs was not explained or noted. Since my visit was for routine 10K maintenance, I cannot understand what "parts" should cost so much. I'm sure part of the more than $120 was labor but I would really appreciate knowing how much.

I have been a customer for a long enough time that I trust I was not being overcharged, yet I think better communication would have enhanced the experience.

DA
Doug A.
Kennewick, WA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Doug said the employees were able to get his vehicle in and do the 3 things that needed done. He wanted to thank them for being accommodating and getting him back out on the road. Their prices were fair.
This review was collected via phone interview by Customer Research Inc.

SS
Satender S.
Washington
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Satender said his experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

NS
Nick S.
Kennewick, WA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Nick said he uses this business all the time. They are easy to work with, fast, and they have good prices.
This review was collected via phone interview by Customer Research Inc.

SF
Sergay F.
Washington
Chevrolet Silverado 3500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Sergay said the employees made his experience so easy. He was able to go right in without scheduling an appointment.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Washington
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Mike said the facility is always attentive and ready to bend over backwards for him. The staff are great people.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
Kennewick, WA
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Mark said this business had the product he needed so that the staff were able to perform the service. It was handled within the time frame he requested.
This review was collected via phone interview by Customer Research Inc.

CP
Cory P.
Kennewick, WA
Subaru Legacy Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Cory said the staff always go a little above and beyond to make sure the customer is satisfied.
This review was collected via phone interview by Customer Research Inc.

CC
Corrina C.
Richland, WA
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Corrina said the staff are really kind and informative. They provided impeccable service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 163 in total