Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1333 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.76923/5Overall Rating 4.76923/5Overall Rating 4.76923/5Overall Rating 4.76923/5rating 4.76923
Original
Overall Rating 2.12/5Overall Rating 2.12/5rating 2.12rating 2.12rating 2.12
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JF
Jennifer F.
Tuscaloosa, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Free Oil Check
Thank you to the entire service department. Very professional, friendly, and fast.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/17/2018

Your kind words are much appreciated ! Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Centreville, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great staff
Friendly staff .clean very professional
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/17/2018

We are glad your experience was positive.  Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

SM
Sharon M.
Wilsonville, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Auto service
I was in and out in an hour. Great service.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/16/2018

We appreciate the 5 star survey . Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

AB
Ashley B.
Northport, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Fast and Convenient
Thanks to being able to make an appointment online, I was in and out in 20 minutes. Amazing service!!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/16/2018

We appreciate the 5 star survey.  Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

CR
Chase R.
Millport, AL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great service
Fast service, free car wash, and an excellent waiting area.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/14/2018

We appreciate the 5 star survey. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

RU
Robert U.
Tuscaloosa, AL
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Services
Always so friendly and make sure I get what I need done done
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/13/2018

We appreciate your kind words and the 5 star survey ! Thank you for allowing Tuscaloosa Hyundai to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

LB
Lynne B.
Tuscaloosa, AL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Yes
Great
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/13/2018

We appreciate the 5 star survey. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DD
Donna D.
Tuscaloosa, AL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Customers Service
Everyone is always very welcoming and friendly. Can't imagine buying a car anywhere else and having to use another service department! Love that they wash my car as a complimentary service to me.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/11/2018

We appreciate the kind words . Thank you allowing Tuscaloosa Hyundai to be your service provider. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

TM
Timothy M.
Fayette, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Fast
In and out in 45 minutes, great service dept
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/11/2018

We are glad your experience was positive. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

RP
Robert P.
Coker, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service
Timely and courteous service .
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/11/2018

We appreciate the kind words and 5 star survey. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

RH
Rich H.
Tuscaloosa, AL
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Always great service.
Came in without appointment and work was done sooner than promised. Always a great experience to work with the service dept.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/10/2018

We appreciate the kind words. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Greensboro, AL
2015 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2018 Category: Service
Okay
Not a bad place to take your car
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/10/2018

We strive for complete customer satisfaction at Tuscaloosa Hyundai. I will be reaching out to you to resolve this concern you have. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

CC
Camelia C.
Fayette, AL
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Eddie makes you feel your getting great customer service.
Eddie communicates every detail
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/05/2018

We appreciate the 5 star response. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

AB
Ami B.
Greensboro, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Friendly staff
They are so helpful and they explained everything to you.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/05/2018

We appreciate your kind words . Thank you for completing the survey and choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

CB
Cynthia B.
Tuscaloosa, AL
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
New In Town
I purchased my Hyundai in Huntsville, AL but, recently moved to Tuscaloosa. Needing service, I made an appointment with Tuscaloosa Hyundai. Upon arrival, I was greeted so kindly and made to feel very welcome. All of the service people welcomed me to Tuscaloosa and made sure I knew I could rely on them for any of my auto needs. It gave me a lot of confidence in the work done on my car. I've moved to a city where I really don't know many people but, I now know I have friends at Tuscaloosa Hyundai.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/05/2018

We are grateful for the 5 star response. Thank you for allowing Tuscaloosa Hyundai to serve you.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

BW
Bonnie W.
Moundville, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Excellent Job
The service department personnel were professional and efficient in taking care of my car service.

Thank you.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/05/2018

We appreciate the kind words and the 5 star survey. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Tuscaloosa, AL
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Friendly staff good customer service
Good customer service
BOBBY P., service manager from Tuscaloosa Hyundai responded on 07/03/2018

We appreciate your 5-star survey response! Thank you for choosing Tuscaloosa Hyundai!

Bobby Perkins
Service Manager
205-752-8113

JJ
Johnny J.
Tuscaloosa, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
1st visit
For my 1st visit we were well pleased. They done everything that was expected. The waiting area is excellent, and the people we came in touch with were really nice.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/03/2018

We appreciate you completing the survey. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

EM
Endre M.
Tuscaloosa, AL
2016 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Ok service but could be better
Would have liked to know what type of parts were used to fix my car. This information was nowhere to be found on the documents received when picking up my car and I assume it is omitted on purpose. Very hush hush business, nobody mentioned anything: just leave your car, see you in 5 days, here's your car--in and out-- and you have no idea what they did to your car.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/03/2018

Thank you for completing the survey. Since your vehicle was repaired at our body shop(Landmark Collision). I will have our body shop manager Shane Deason to respond to you and resolve your concerns. We appreciate you allowing us to serve you.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

GR
Gene R.
Tuscaloosa, AL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Outstanding dealership
Tuscaloosa Hyundai is such a pleasure to visit. They are friendly, efficient, knowledgeable, and most of all trusted to take care of their customers with integrity. Thanks to all the team there.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 07/03/2018

We appreciate the 5 star survey & the kind words. Tuscaloosa Hyundai looks forward to serving you in the future.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301