Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1600 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.8125019/5Overall Rating 4.8125019/5Overall Rating 4.8125019/5Overall Rating 4.8125019/5rating 4.8125019
Original
Overall Rating 2.1875/5Overall Rating 2.1875/5rating 2.1875rating 2.1875rating 2.1875
97% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


SD
Stephanie D.
Tuscaloosa, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
They were super friendly!
I recommend this business!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/15/2019

We are grateful for the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Mc Calla, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Engine replacement
My engine had to be replaced and they provided a rental car and were very courteous and polite. My car runs great now!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/12/2019

We appreciate the 5 star rating. Thank you for allowing Tuscaloosa Hyundai to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

MC
Mallory C.
Tuscaloosa, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service department meets your needs
Eddie in the service department was great when I had an emergency flat!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/11/2019

We are grateful for the kind words and the 5 star review. Tuscaloosa Hyundai appreciates the opportunity to serve you.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DJ
Donna J.
Gordo, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
EXCELLENT SERVICE & FRIENDLY STAFF
Friendly staff
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/10/2019

We appreciate your kind words and the 5 star rating. Thank you for allowing Tuscaloosa Hyundai to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Northport, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
The staff is great!
Everyone was helpful and pleasant. They worked us in for some maintenance even though we did not have an appointment. Most impressed with this dealer.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DW
Debbie W.
Northport, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Service and sales person
I got great service from the people who changed my oil. But the man who sold me the car was wonderful. His name was Toboris Holley.He is a great salesperson.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

We are grateful for the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai for your service needs.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

CS
Cynthia S.
Bankston, AL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Very thorough
Friendly efficient service department
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

The kind words and 5 star rating are very much appreciated. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Tuscaloosa, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Job!
My daughter brought her car in for a routine oil change - great job.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/08/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

FC
Frances C.
Cottondale, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Friendly, professional atmosphere
I always feel like I'm part of the Hyundai family instead of a customer. Everything is always clean and staff informs you of what is going on with your vehicle as you are waiting on it serviced.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/07/2019

We appreciate the opportunity to serve you and the 5 star rating. Thank you for choosing Tuscaloosa Hyundai . 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Tuscaloosa, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Great Service
Nice people, Service done right, and fast.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/07/2019

The kind words and 5 star rating are much appreciated. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

RP
Rock P.
Cottondale, AL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Friendly staff
Always a great experience with service department
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/07/2019

Tuscaloosa Hyundai is grateful for the opportunity to serve you. Thank you for the 5 star rating and the kind words. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DE
Debra E.
Gordo, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Great service and customer service!
Took my vehicle in for it's 3500 mile check. Was able to get it done before going to work, without having to take time off! Did a great job, as always; and I enjoyed "free" coffee and worked on my Christmas shopping list while I waited! Love Tuscaloosa Hyundai!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/05/2019

The kind words and 5 star rating are very much appreciated. Thank you for choosing Tuscaloosa Hyundai for your service needs. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DP
Darlene P.
Tuscaloosa, AL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Darlene P
Customer service was great in and out and at my convenient . Great service
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/05/2019

We appreciate the kind words and 5 star rating. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Northport, AL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Quality service
Great communication, quick turnaround, and problem fixed.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/05/2019

We are glad to hear about your positive service experience. Tuscaloosa Hyundai is grateful for the opportunity to serve you.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DD
Donna D.
Tuscaloosa, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Customer Service
I will never purchase a car from anywhere but Tuscaloosa Hyundai. The guys in the Service department are awesome!!!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/04/2019

We greatly appreciate your kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Valley Grande, AL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Great service
Friendly and helpful staff. GreR service.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/02/2019

The kind words and 5 star rating are very much appreciated. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Northport, AL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Excellent Customer Service
Our issues were all handled in the timeliest fashion.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/02/2019 Category: Service
Takes a while
I wish they had some dedicated bays for oil changes only. If places can get them done in 10 minutes, they should be able to complete one in under an hour. Mine took over two hours as they were busy that day.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/02/2019

We appreciate your feedback. I will be in contact soon to resolve this concern.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DJ
David J.
Tuscaloosa, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
Time travel battery bundle
Everything was great! My only complaint is that I needed a new battery and you guys were gonna charge me $185 for it. Not sure if it would have made my Tucson travel through time and space or something, but I went ahead and took it to Sams and got that $95 battery. You guys rocked out otherwise though! Happy new year and holler holler!!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/02/2019

We appreciate you completing the survey. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

SR
Shameca R.
Tuscaloosa, AL
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Great Service
I love your service
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/02/2019

We are grateful for the kind words and the 5 star rating. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

PA
Pamela A.
Moundville, AL
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Takes care of customers
Outstanding service
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/01/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301