Tuttle Click Hyundai

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949-472-7400
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Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1472 Reviews

5 star
75%
4 star
12%
3 star
5%
2 star
2%
1 star
4%

ReScore Reviews™ (65)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.1230818/5Overall Rating 2.1230818/5rating 2.1230818rating 2.1230818rating 2.1230818
90% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews

Verified Customer
Laguna Hills, CA
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Title
Review
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/25/2018

Good Morning,

Thank you for servicing your vehicle with Tuttle Click Hyundai we appreciate your business. Thank you for your feedback.

Tony Scalero
Service Manager

JS
Jiri S.
Lake Forest, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
I like it.
Joe and Jeff make this place goes forward. Thanks.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/25/2018

Hello Jiri,

Thank you for your feedback we appreciate your business. Please give Jeff or Joe a call if you need anything.

Tony Scalero
Service Manager

Verified Customer
Foothill Ranch, CA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/24/2018 Category: Service
Critical recall Ioniq
Brought my car in for a manufacture critical recall repair. Now I am getting the check engine light coming on, and it’s throwing codes that have no meaning. So the service department told me to bring it back if it happens again. All they did was reset the check engine light with their code reader. They never looked into why all of a sudden after the recall repair was done that the check engine light keeps activating?
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/24/2018

Hello,

Thank you for your feedback and taking my call to talk about your service visit. I hope the explanation of the repairs has helped. We appreciate your business and please call me if you have any questions.

Tony Scalero
Service Manager
949-598-2745

JT
Julian T.
West Covina, CA
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Great work
Went in to get service. Got service.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/24/2018

Hello Julian,

Thank you for your feedback we appreciate your business.

Tony Scalero
Service Manager

CG
Carol G.
Lake Forest, CA
2017 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Fast Friendly Service
Great service! I definately will be back!!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello Carol,

Thank You for your feedback, we appreciate your business.

Tony Scalero
Service Manager

JV
Jose V.
Brea, CA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Perfect
Friendly and very helpful.I entered left my car and got it back fairly quick. Would recommend to others
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello Jose,

Thank You for your feedback we appreciate your business and look forward to helping you in the future.

Tony Scalero
Service Manager

Verified Customer
Laguna Niguel, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/21/2018 Category: Service
Not happy
Sales department great, service department needs to be more compassionate.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello,

We are sorry for the tire concern you have had. I will be giving you a call as I would like to talk to you about what happened.

Tony Scalero
Service Manager

Verified Customer
Aliso Viejo, CA
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
The people...
Great service and the confidence I have knowing that it is safe for me to drive..
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello,

Thank You for your feedback. We appreciate your business please contact Jeff for any future service needs.

Tony Scalero
Service Manager

KC
Kathleen C.
Laguna Hills, CA
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Experience
They are helpful and service-orientated. I had an appointment, was taken in on time and got out on time. They did not try to sell me other services that i didnt need or want!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello Kathleen,

Thank you for servicing your vehicle with Tuttle Click Hyundai we appreciate your business. Thank you for your feedback.

Tony Scalero
Service Manager

Verified Customer
Dana Point, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Service is always done correctly and quickly
The service was so quick I was unable to finish my book!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/21/2018

Hello,

Thank You for your business we appreciate you. Thank You for your feedback.

Tony Scalero
Service Manager

TP
Thomas P.
Orange, CA
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
The people
Excellent
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/19/2018

Hello Thomas,

Thank you for servicing your vehicle with Tuttle Click Hyundai we appreciate your business and your feedback.

Tony Scalero
Service Manager

HP
Heather P.
Irvine, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Quick service!
Jeff and Joe are great! Dropped my car off for a service and had my baby with me as we waited. They made sure to get the service done quickly so I didn’t have to wait too long. Great customer service, very appreciated!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/19/2018

Hello Heather,

Thank You for your feedback, We appreciate your business and look forward to helping you in the future.

Tony Scalero
Service Manager

Verified Customer
Lake Forest, CA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Service
Best, fast and professional service in town. Joe will take care of all your requests
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Hello Danice,

Thank You for your feedback we appreciate your business and we look forward to servicing your vehicle in the future.

Tony Scalero
Service Manager

Verified Customer
Laguna Hills, CA
2011 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Timely service
I have been hearing brake noise since I bought the car and it was never resolved. This time the service writer listened to what I was describing, and found the problem; which was resolved. I thought I needed new rear brakes but that was not the case.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Hello Wesley,

Thank You for your feedback, we appreciate your business.

Tony Scalero
Service Manager

TV
Teresita V.
Irvine, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Car Service well done
I went to Tuttle Click Hyundai for my car service on a Friday, with no appointment. I was received by a courteous employee and from there I just wait comfortably until after about one hour my car was washed and ready for me.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Hello Teresita,

Thank You for your feedback, we appreciate your business and look forward to helping you in the future.

Tony Scalero
Service Manager

Verified Customer
Lake Forest, CA
2016 Hyundai Santa Fe S
Verified
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Excellent Service Advisor
Thank you Joe. You worked through all of my issues.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
Poor mechanic abilities - interior filthy upon return
I'll actively try to go elsewhere.
ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Good Morning,

Thank you for taking the time to talk to me about your service visits. We appreciate your feedback and your business and look forward to helping you in the future.

Tony Scalero
Service Manager

ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Thank You for the rescore

MC
Michael C.
Rancho Santa Margarita, CA
2011 Hyundai Sonata
Verified
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Making Good on Missed Oppportunity
I would like to thank the staff for the quick and courteous response to my initial review. I am confident that the issues surrounding this repair will be corrected. Thanks again.
Recommended
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/16/2018 Category: Service
Staff Friendly/Repair not Effective
Unfortunately, the repairs made to my vehicle did not correct the issue for which the service was scheduled. Will have to return to see if techs can figure out the real problem. This is not the first time I have had to return to get an issue fixed properly.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/18/2018

Hello Michael,

Thank you for your feedback we appreciate your business. We look forward to seeing you tomorrow to get the concern taken care of for you.

Tony Scalero
Service Manager

ANTHONY S. from Tuttle Click Hyundai responded on 09/19/2018

Hello Michael,

Thank you very much for the re-score. we are working to resolve the concern.

Tony Scalero
Service Manager

EA
Elisabeth A.
Lake Forest, CA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
They put the customer first!!!
This is our second Santa Fe from Tuttle Click and the guys in service (especially Joe L.) are always great! There customer service is number one!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/16/2018

Hello Elisabeth, 

Thank you for serving your vehicle with Tuttle Click Hyundai we appreciate your business. Thank you for your feedback we look forward to helping you in the future. 

Tony Scalero 
Service Manager 

JJ
Jamie J.
Yorba Linda, CA
2011 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Elantra
Tony was extremely helpful and went above and beyond to make sure that I was taken care of!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/16/2018

Hello Jamie,

Thank you for your feedback.  We appreciate your business and look forward to helping you in the future. 

Tony Scalero 
Service Manager 

CW
Christine W.
Aliso Viejo, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
Fast and friendly
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 09/16/2018

Hello Christine,

Thank you for serving your vehicle with Tuttle Click Hyundai. 
Thank you for your feedback we appreciate your business. 
Tony Scalero 
Service Manager