Tuttle Click Hyundai

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949-472-7400
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Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1801 Reviews

5 star
76%
4 star
11%
3 star
5%
2 star
2%
1 star
3%

ReScore Reviews™ (85)

ReScore
Overall Rating 4.8352908/5Overall Rating 4.8352908/5Overall Rating 4.8352908/5Overall Rating 4.8352908/5rating 4.8352908
Original
Overall Rating 2.2235341/5Overall Rating 2.2235341/5rating 2.2235341rating 2.2235341rating 2.2235341
91% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

MB
Maxine B.
Laguna Hills, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Local and convienent
The tech who worked with me was very professional. I like having the auto washed when delivered to me.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/21/2019

Hello Maxine,

Thank you for the kind words.we appreciate your feedback and your business.

Tony Scalero 
Service Manager 

BV
Beth V.
Laguna Hills, CA
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service & accomodations
The service department was quick, and accommodating by getting me a ride to come back & pick up my car.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/21/2019

Hello Beth,

Thank you for servicing your vehicle with Tuttle Click Hyundai.  We appreciate your business and your feedback. 

Tony Scalero 
Service Manager 

Verified Customer
Dana Point, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great Service Advisors and Great Service
Service advisers are friendly and knowledgeable. Maintenance is always done to my expectations.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/21/2019

Hello, 
Thank you for taking the time to complete the survey. We appreciate your business and your feedback. 

Tony Scalero 
Service Manager 

SB
Soraya B.
Laguna Hills, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly & all process explained ahead of time
I was greeted with a smile & left with a smile. Oil change was efficient & fast. They also advised me of my upcoming service so that I know ahead of time what to expect - Thank you Cesar.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/21/2019

Hello Soraya,

Thank you for your business we look forward to helping you with your future service needs. Thank you for your feedback. 

Tony Scalero 
Service Manager 

Verified Customer
Mission Viejo, CA
2019 Hyundai Ioniq Plug
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great Service
Had a great experience with my service. Cesar helped explain my service plans and let me know what options were available. I will return when my next service is due.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/20/2019

Hello,

Thank you for servicing your vehicle with Tuttle Click Hyundai. We appreciate your business and your feedback. Please contact Cesar for your future service needs. 

Tony Scalero 
Service Manager 

DK
Doreen K.
Yorba Linda, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
service accomplished
My smoking engine problem was repaired with two gasket repairs.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Doreen, 

Thank you for your feedback. We appreciate your business and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

SG
Susan G.
Irvine, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Scheduled Maintance
Really nice service representative. car was ready quickly.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Susan, 

Thank you for servicing your vehicle with Tuttle Click Hyundai.  Thank you for taking the time to complete the survey we appreciate your feedback. 

Tony Scalero 
Service Manager 

JW
Jason W.
San Dimas, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Quick and helpful
Appreciated the ride back to work and the quick friendly service.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Jason, 

Thank you for servicing your vehicle with Tuttle Click Hyundai. We appreciate your business and your feedback. Please contact Joe for any future service needs. 

Tony Scalero 
Service Manager 

KH
Kandianna H.
Aliso Viejo, CA
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great customer service
Cesaer is wonderful. He always recognizes me and greats me with a smile. He sets proper expections with waiting times and makes this process easy for me. Thank you Cesaer and the team behind the scenes that assist him with communication and excellent customer service!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Kandianna,

Thank you for your kind words. We appreciate your business and your feedback and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
Irvine, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Service
Courteous and friendly.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello,

Thank you for taking the time to complete the survey. We appreciate your business and your feedback. 

Tony Scalero 
Service Manager 

KK
Kaveh K.
Coto De Caza, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
My advisor
Cecer was amazing. Friendly and social.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Kaveh,

Thank you for your feedback, we appreciate your business and look forward to helping you in the future. 

Tony Scalero 
Service Manager 

TH
Thomas H.
San Bernardino, CA
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
I'm freezing
My a/c had a minor issue, which was fixed 100% the first time.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/18/2019

Hello Thomas,

Thank you for servicing your vehicle with Tuttle Click Hyundai.  We appreciate your business and your feedback and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
Irvine, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Excellent service, very easy and helpful. Thanks Joe!
Excellent service, very easy and helpful. Thanks Joe!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/17/2019

Hello, 

Thank you for your feedback. We appreciate your business and please contact Joe for any future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
San Juan Capistrano, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Great service for my 80,000 service
I received a coupon and felt comfortable with all the service recommended. It was a good deal for me.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/17/2019

Hello, 

Thank you for your feedback.  Thank you for servicing your vehicle with Tuttle Click Hyundai we appreciate your business and look forward to helping you in the future. 

Tony Scalero 
Service Manager 

FP
Florian P.
Lake Forest, CA
2013 Hyundai Elantra Gt
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
The Service Advisors go out of their way to help you!
My Service Advisor Cesar is both professional and knowledgeable in what he does. He always greets you with a smile and knows you by your first name which is impressive in my book.
He promptly kept informed on my car’s status from start to finish.
Thank You Cesar!
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/14/2019 Category: Service
Need to improve communication with Service Advisors & Technicians
Not satisfied with Car Repair
ANTHONY S. from Tuttle Click Hyundai responded on 06/15/2019

Hello Florian,

We are very sorry about the repair not fixing the problem, Cesar will be contacting you I know you are coming in on Monday.  We will get this  concern taking care of. 

Tony Scalero 
Service Manager 

ANTHONY S. from Tuttle Click Hyundai responded on 06/19/2019

Hello Florian,

Thank you for your kind words for Cesar. We appreciate your business and thank you for the rescore. 

Tony Scalero 
Service Manager 

Verified Customer
Rancho Santa Margarita, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great service
Great service!
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/15/2019

Hello, 
Thank you for your feedback. We appreciate your business and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
Huntingtn Bch, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Very Accommodating
Everyone there is really friendly. I work in Laguna Niguel so I know that it is outside the radius of receiving an uber to work, but they got me one regardless and said it is totally fine! I will be returning to get all services done here since the only issue in the first place was getting from there to work in the mornings.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/13/2019

Hello 

Thank you for servicing you vehicle with Tuttle Click Hyundai. We appreciate your business and your feedback and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
San Clemente, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Helpful service dept
Cesar Rivera was extremely helpful - answered all my questions and took the time to explain options.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/13/2019

Hello, 

Thank you for taking the time to complete the survey. We appreciate your business and your feedback and look forward to helping you with your future service needs. 

Tony Scalero 
Service Manager 

Verified Customer
Rancho Santa Margarita, CA
2018 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Prompt and courteous
My car was taken to the service area as soon as I arrived. The tune-up was finished sooner than expected.
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/11/2019

Hello,

Thank you for taking the time to complete the survey. We appreciate your business and your feedback.

Tony Scalero
Service Manager

CD
Carol D.
Lake Forest, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Friendly and Thorough Service
Great job
Recommended
ANTHONY S. from Tuttle Click Hyundai responded on 06/05/2019

Hello Carol,

Thank You for your feedback. We appreciate your business and please contact Cesar for any future service needs.

Tony Scalero
Service Manager