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USA Auto Service

Average Score
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
1.4
(25 Reviews)
-70
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(702) 754-0404
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4810 South Fort Apache Road Las Vegas, NV 89147
USA Auto Service's Reviews
Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5Overall Rating 1.4/5
1.4
(25 Reviews)

SA
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Sharon A.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2025
0
Christian.
I am a disabled army vet. I have used USA AUTO 4810 S. Ft. Apache Rd.Lv,Nv 89117 for the last ten yrs. We have always had great service until this last visit. I towed my ford f150 to have a 89.00 diagnostic test done on March 26,2025. When they called us the next day they said that it would cost 2,500.00 to repair it. I asked what was wrong and the mechanic spit out some codes and I wrote them down as he was going on about if we wanted them to do the repairs, I explained that I am on a fixed income and couldn't afford it but I would talk to my boyfriend and see what we were going to do. I explained to him that we have had a great deal of work done to the truck in the last eight months and I had left a list in the truck of things that had been repaired or replaced.the codes he gave me were of things I had already fixed and then some codes that didn't exist. In the meantime I went to the shop to tell them we couldn't afford 2500.00. I asked to pay our bill and they said it was now 339.00. they gave us the name of a lender who we tried to borrow the 2500.00 but they only loaned us 300.00 for 714.00. we took it and paid the bill. I went back home and Christian called and asked what we decided. told him that we couldn't afford the money they wanted and I asked him if there was anyone who could fix it cheaper. He asked how much money we had I told him 1,000.00. he said he would do it for that and that he would tow the truck to his house, which he did. He was thankful for the work as he said he was a single father and needed the money. I brought him 900.00 cash at the shop and he was to call us later. he called 2 days later and said he needed 315.00 more. He came to our house at 7:00a.m. the next morning and we gave him 200.00. and then again the next day and gave him 108.00. I text him later and asked why he need more money when we just gave him 900.00. He was rude and said he would talk to jimmy later that day. we waited for four days still no call. I texted him asking if he could please make a list of parts and things that needed to be fixed and he got mad said he would talk to jimmy later the one he made the deal with. He didn't call for another week. jimmy called him only to be brushed off telling him not to call him he would call when the truck was ready. we waited another week or so and I text again asking what was going on with the truck. He said someone who didn't know about electricity fried the truck. he was waiting on parts again.Then it was the fuel pump which had already been changed 2x before. then it was someone jammed the wires from the fuel pump in between the frame and the fuel tank. Then it was the pcm that wasn't working and needed to be reprogrammed for 550.00 more. Then it was he was still waiting on parts. He needed more money. When we originally had the truck towed to the shop I drove it onto the tow truck. Now he was complaining about how my windows didn't work.I didn't ask him to fix them. my driver door window worked when he took the truck now it doesn't work either. He wouldn't answer my calls or texts ever again.I had told him that ford parts were much cheaper than the 1066.00 he was charging for a fuel pump, module 606.99, filter 63.00 program 550.00 plus tax. all of these parts have been changed in the last two months and the truck drove fine. I would think if the electric was fried and the pcm didn't work that the diagnostic tests would have show that.we never got a print out of the diagnostic tests. He has had our truck since 26 March 2025 it was 18 May 2025 when I went and towed my truck home. He has taken parts off my engine, It won't even start, he left the window down for 8 weeks, there was a cat living in it and now it smells of cat pee. He and Jimmy agreed that he would return our money and we would find someone else. well we can't get our money from him. he has lied about paying us back everything from his son needed oxygen tanks filled, of course we don't want anything to happen to his boy so the next week he was coming over after work, never showed or called. Then it was he had to go to San Diego his aunt was dying and he wasn't going to answer his phone for three weeks, then later same night says he walmart to walmart us 1500.00. jimmy told him he couldn't send 1500.00 and what about the confirmation code. same day- was coming back from San Diego would be at work at noon and he sent two money grams from walmart 700.00 and 800.00 at 3:00 am. Walmarts are closed at that time.no con. code then either. Said he would pay us as soon as he got off work that day. No money no call. then said he would pay us in full on Wed. never showed no pay again. Now he says he talked with his boss and he is going to pay him early for us to meet him at check city at 6:10 pm today. 5/24/2025. He took 1208.00 from us . my bf is blind and has one leg. he has had surgery his leg last week christian was going to send us an uber… never did.Jimmy has surgery again this Friday in Henderson hospital. I will go to the police today if he doesn't show up. I have proof of everything I have said.For ten yrs we came to you and were always happy with how you treated us.Please we aren't asking for anything but what you took from us. 1208.00. plus the parts he stole from our engine. he didn't fix one thing in eight weeks. not one. supplied stuff for oil change couldn't do that. you should be ashamed of how you treat loyal customers.
S. Agostino and J. Decker.

JT
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Jimmy T.
Las Vegas, NV
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2024
10
Terrible service
Store #14 store manager sells you a complete dream. Pure liar. Car been there paid for almost 5 months. Not like my pass visits at other locations. She broke me with the bull. I would never tell people not to go there though. My pass experience was good. Not at this store.

JT
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Jimmy T.
Las Vegas, NV
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/04/2024
10
Terrible service
Store #14 store manager sells you a complete dream. Pure liar. Car been there paid for almost 5 months. Not like my pass visits at other locations. She broke me with the bull. I would never tell people not to go there though. My pass experience was good. Not at this store.

DM
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Dan M.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/18/2024
1
They are not to be trusted
They have had my daughter’s car in there for three weeks still not done …..the guy is a crook ….and lies …. I am calling the police in Henderson and the city …..

TF
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Twila F.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2024
10
Excellent, knowledgeable & timely ?
took my 2013 Chevy Malibu to USA AUTO Service @3101 N Rancho Dr, Las Vegas, NV 89108.
I had the GREATEST FEMALE Mechanic named Debra!! She fixed the issues with my car in 1 DAY! I had a warranty and she contacted them and they paid for the air condenser, the gear shifter issue, as well as the sunroof in my car. PLEASE take your car to DEBRA the baddest FEMALE mechanic in Las Vegas or call her at
702-395-8576.
USA Auto Service #5, 3101 N Rancho Dr, Las Vegas, NV 89108...tell them
Twila Ford-Zinnermon sent ya !!!

MN
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Moe N.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2024
0
Smag test cost my $1100
The test did not pass, replace gas pump cluster board and all fluids. And still not pass. Paid $1100 For services, took car back home. Discover non of the fluids were changed.

MN
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Moe N.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/24/2024
0
Smag test cost my $1100
When for a smag test they said I need gas pump and a cluster board. Cost $1100

KL
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Kev L.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2024
0
Maryland parkway and desert inn location flat out crooks
I've gone mostly to the Pecos and trop location. Had a bad experience there once when it came to honoring a battery warranty..I wound up paying about 600 that day..
Because of this I went to the Maryland parkway location.
Now I not claiming to be a certified mechanic. However I've worked on my cars all my life..I have a good general knowledge of my vehicle and the mechanics.and what I don't know I YouTube or Google and will run a scan at auto zone ..I'm getting older I'd rather pay to have my repairs done.
I had a lower coolent hose fail and I took it to USA auto on maryland..
The mistake I made was telling the front office people the that I'm in good standings with snap finance.
The front end people very nice and friendly. But once they new this there wheels were turning..now I live about a mile down the road so I was able to drive there with the small leak..my vehicle runs excellent because I take good care of it..(Remember this) it comes into play.
While I was in the office there running me on other finance options in case the 2 or 3 hundred dollar repair happens to be more then the 6k I qualified for.they found 2 more companies kolaify and first American. They found out I was good for up to 12k all together.
I had to drop my truck off to then get to work..throughout the day I received call from there chief mechanic. About catastrophic engine issues. They did it in stages
Each one be more then the other.
But the best one of all is when she told me how they found my timing guide in my oil pan. I'm like how the hell is that possible ? I drove it there. and other than small leak it runs perfectly.. she said. ya maby it broke on the way..but I took pictures. They run up in stages so you just have your back against the wall. If you tell them just stop. you'll have a lean slapped on you if you refuse service and hit you with there service fees that they racked up on you and now your vehicle is now inoperable ran me up to about 12k..plus when they were done they left parts off my truck .the engine cover and a couple of other small thing
Over a 300$ dollar repair..all because they knew they could ..
It's a shame.
Currently I'm the process of having this type of theft investigated and hoping to have they're finance venders removed..I can't be the only one . There is more out there .there is no shame to what they did. And the whole shop is in on it..if your a victim report it..

KL
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Kev L.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2024
0
Maryland parkway and desert inn location flat out crooks
I've gone mostly to the Pecos and trop location. Had a bad experience there once when it came to honoring a battery warranty..I wound up paying about 600 that day..
Because of this I went to the Maryland parkway location.
Now I not claiming to be a certified mechanic. However I've worked on my cars all my life..I have a good general knowledge of my vehicle and the mechanics.and what I don't know I YouTube or Google and will run a scan at auto zone ..I'm getting older I'd rather pay to have my repairs done.
I had a lower coolent hose fail and I took it to USA auto on maryland..
The mistake I made was telling the front office people the that I'm in good standings with snap finance.
The front end people very nice and friendly. But once they new this there wheels were turning..now I live about a mile down the road so I was able to drive there with the small leak..my vehicle runs excellent because I take good care of it..(Remember this) it comes into play.
While I was in the office there running me on other finance options in case the 2 or 3 hundred dollar repair happens to be more then the 6k I qualified for.they found 2 more companies kolaify and first American. They found out I was good for up to 12k all together.
I had to drop my truck off to then get to work..throughout the day I received call from there chief mechanic. About catastrophic engine issues. They did it in stages
Each one be more then the other.
But the best one of all is when she told me how they found my timing guide in my oil pan. I'm like how the hell is that possible ? I drove it there. and other than small leak it runs perfectly.. she said. ya maby it broke on the way..but I took pictures. They run up in stages so you just have your back against the wall. If you tell them just stop. you'll have a lean slapped on you if you refuse service and hit you with there service fees that they racked up on you and now your vehicle is now inoperable ran me up to about 12k..plus when they were done they left parts off my truck .the engine cover and a couple of other small thing
Over a 300$ dollar repair..all because they knew they could ..
It's a shame.
Currently I'm the process of having this type of theft investigated and hoping to have they're finance venders removed..I can't be the only one . There is more out there .there is no shame to what they did. And the whole shop is in on it..if your a victim report it..

NS
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Nicki S.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2023
0
SUB PAR WORKMANSHIP-RIP OFF
Towed to USA AUTO #8, car wouldn't start. Was told after diagnostic car had ignition issues, wiring, & needed fuse box. Mgr said I needed ignition switch, fuse box, & wiring. 1 year prior 2022 this shop CHGD $1300 for alternator, new battery, starter, radiator, fluid flushed, oil chg, smog. Since I had this expense with them prior year I thought well maybe diagnostic may be true. Mgr quoted $1685 for the new issues on my vehicle. I told her I couldn't afford that. She said we have financing available. I qualified but not for what mgr quoted. She said let me work on a new estimate. She then quoted $1300. I was approved for $1400 so I agreed for them to start working on my car. Car in 8.28.23- days go by with excuses while waiting on parts, finally 9.6.23 mgr calls saying car ready. Friend dropped me off to shop to pick up my car. Once they handed my key I noticed my ignition KEY BENT. I asked why & never got answer other than we'll straighten it for you. Got into my car I started car tried to put in drive & car wouldn't shift into drive. While in shop parking lot I called into USA auto & told them problem. Mechanic came out & while talking about why car wouldn't shift, mechanic said I had to push od button same time as turning key on ignition. I told him I never had to do that before to drive my car. As I was talking & complaining to mechanic, my keys fell out of ignition & my car was still running. I FREAKED OUT. #1 never ever have I had to use od button same time to start my car. #2 key bent. After freak out mgr said you need ignition cylinder. I said cylinder wasn't broken when car came into this shop. She said we'll have to chg for cylinder & another set of keys. I said that's ridiculous because I felt they are the ones that broke cylinder since my key was bent once they handed to me. She said ok I'll fix the od issue & won't Chg for xtra keys for new cylinder. She presented me with a bill for $169.05 for cylinder, I reminded her she also needed to do smog she said would do @ no Chg along with fixing od issue. She agreed. Next day car ready so my friends came to witness what's happening. Girl @ computer handed me my keys as I asked to go out to parking lot to make sure issues from day before we're resolved. I started car (new key) I put into drive & I didn't have to use od button during start. Went into office & told her I wasn't paying for a repair they caused. Mgr said I'm calling police & your 86 from here. I got into my friends truck &
called finance co to let them know what's happening. Finance co said pay bill & they will take off my bill with them. Now I have my car back & my car won't start again which is problem I was having once car picked up to take to USA auto on 8.28.23. Car has new battery new starter new alternator new ignition switch new cylinder new keys new fuse box new wiring. I've been ripped off by USA AUTO #8 because the original issue of my car not starting is still happening. Apparently with car in their shop 8.28.23 they did not fix my problem & I'm paying finance company for their sub par workmanship. I wish I knew how to join class action suit against them because us customers are being ripped off & now having to pay someone else to fix what they didn't fix.

KR
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KARA R.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/14/2023
0
DISHONEST!!!!!
ZERO stars.

DEAR READER, THEIR 5 STAR REVIEWS ARE FROM PEOPLE THEY PUT UP TO IT.

I'm contacting all of your 1 star review people and filing a class action lawsuit. I'm also involving the press.

In my opinion, Damon is a dishonest thief and not a good person.

I will add much, much more later. I have a journal, a log, receipts, photos, and some recorded phone calls.

This is not where this ends, boys.

Expect to be contacted by the Better Business Bureau, and a process server.

You will all look back and realize how much easier it would have been to just fix my car instead of running your scheme.

I'm opening this WIDE open.

Press. Customers. Hidden cameras and recordings.

You won't know which customers coming into your shop within the next six months are actual customers or are people who we're sending.

I've involved an expert forensic mechanic. He will be inspecting allll of the cars for the plaintiffs and for the decoys I send into the shop.

Should be fun :). Kinda like the 5 weeks you had my car and my $3200 you stole only to leave me with a car that won't drive two feet.

Also, honorable mention for how nasty the girls are who answer your phones and work the front desk. I'd say women, but their maturity capped at around 14. But they think they're pretty cool. Ruuuude AF. I have some great footage of them from the last time I was in the shop.

AND YOUR RESPONSE IS FULL OF LIES AND YOU KNOW IT.

HOW LONG HAVE YOU BEEN LYING TO, CHEATING, AND STEALING FROM THE GOOD PEOPLE OF LAS VEGAS??

USA AUTO'S TIME. HAS. COME.

THIS INVESTIGATION HAS NOW EXPANDED TO INCLUDE ALL USA AUTO LOCATIONS. LOCAL PRESS HAS ALREADY STARTED POPPING UP IN YOUR SHOPS ALL OVER TOWN, BUT OF COURSE YOU DIDN'T KNOW THAT.

YOU COULDN'T POSSIBLY HAVE BELIEVED THAT YOU COULD RUN THIS SCHEME FOREVER.

SEE YOU AT THE BETTER BUSINESS BUREAU PROCEEDINGS, BOYS.

DS
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Douge S.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2023
0
I was a regular customer.
The mechanic here is charging me $500 for a $20 part and $500 for labor.i was a regular customer.but now ill never go back to this place again.

PF
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paul f.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/24/2023
0
place sucks
do not go there .they will rip you off

ED
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Elizabeth D.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2022
0
They steal your money
This place doesn't do anything to your car but over price you and half do a job. They come up with multiple problems to take your money from you making you scared to drive it. There mechanics rip you off we have given them more than 5,000 dollars for work that either wasn't done or wasn't completed they didn't even completely connect my stirring wheel and was told that we could have been in a wreck now we are paying break master's to finish job they didn't complete for 2,600 dollars. I'm seriously wondering why this company is not shut down for ripping people off. (Rancho location)

ED
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Elizabeth D.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2022
0
They steal your money
This place doesn't do anything to your car but over price you and half do a job. They come up with multiple problems to take your money from you making you scared to drive it. There mechanics rip you off we have given them more than 5,000 dollars for work that either wasn't done or wasn't completed they didn't even completely connect my stirring wheel and was told that we could have been in a wreck now we are paying break master's to finish job they didn't complete for 2,600 dollars. I'm seriously wondering why this company is not shut down for ripping people off.

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