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SureCritic / Repair Shop / Valley Performance Inc.
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Valley Performance Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(399 Reviews)
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Score Details

5 stars
83%
4 stars
12%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

Family owned and operated since 2000 Valley Performance is the leading independent auto repair shop in Monte Vista CO 81144 area. Owner Marvin Hatton and his staff take pride in getting to know you, your vehicle and your special needs. Simply put, we provide a higher level of care and concern for our customers and their vehicle at a very Family owned and operated since 2000 Valley Performance is the leading independent auto repair shop in Monte Vista CO 81144 area. Owner Marvin Hatton and his staff take pride in getting to know you, your vehicle and your special needs. Simply put, we provide a higher level of care and concern for our customers and their vehicle at a very reasonable price.

At Valley Performance you will find:

•AAA Authorized Auto Repair Facility
•BBB Accredited Business
•ASE Certified Auto Repair Technicians
•Honest, upfront, competitive pricing
•High quality, guaranteed workmanship & parts
•Latest high tech repair equipment ...more

Categories
Repair Shop, Auto Repair, Car Maintenance
Contact
(719) 852-5485
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
2140 Grande Ave Monte Vista, CO 81144-1619
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Valley Performance Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(399 Reviews)
Write a Review
Recent Reviews
PH
Paul H.
Monte Vista, CO
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2015
verified customerVerified Customer
Category: Service
Paul said he had a good experience with this business. They do a good job.
Recommended
SM
gravatar
Sierra M.
Center, CO
Chrysler Sebring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2015
verified customerVerified Customer
Great service
Marvin, do not sell your business. You do an awesome job.
Recommended
ML
Marycarmen L.
Del Norte, CO
Nissan Altima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
verified customerVerified Customer
Category: Service
Marycarmen said the business always treats her well and she trusts them with her vehicle.
Recommended
NW
Nate W.
Monte Vista, CO
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2015
verified customerVerified Customer
Category: Service
Nate said the business does the job right and they have never done anything wrong.
Recommended
MR
gravatar
Mike R.
Center, CO
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2015
verified customerVerified Customer
Great Service
Great service, great people, highly recommend
Recommended
LM
Lynn M.
Monte Vista, CO
Isuzu Rodeo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2015
verified customerVerified Customer
Category: Service
Lynn said she goes there all of the time and the service is good.
Recommended
KW
Kenneth W.
Fort Garland, CO
Chevrolet Silverado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2015
verified customerVerified Customer
Category: Service
Kenneth said he has always taken his vehicles to this business.
Recommended
DS
Don S.
Monte Vista, CO
Ford Freestyle
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2015
verified customerVerified Customer
Category: Service
Don said this business provided friendly service. They did not solve the rattling sound.
Recommended
MB
gravatar
Megan B.
Alamosa, CO
Volkswagen Passat
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2015
verified customerVerified Customer
Overcharged $500 from original quote
I took my car in to Valley Performance because they were the only ones that could see me immediately. I was told they were going to order the parts and bring in my car the next week and it would be done in a few hours, then gave me the original quote. Only they didn't take note of the exact parts they needed, so I got a call the next week saying they needed to keep my car for two days so they could order the parts one day and work on it the next day. The day I am supposed to pick up my car (Friday) they call and say that they forgot to order on of the parts they told me they needed the week before when I first brought in my car. And that they would need to hold my car until Monday, but it will be done. Then they gave me the new quote $300 more than I was originally told. On Monday at 5:30 I got the call saying my car should be done in half and hour, asking if I could pick it up in the morning. It is now Tuesday, five days after I was told my car was supposed to be done by, and they ring up my bill...$600 more than the original quote and $300 more than they had told me on Friday. Because they forgot to include the hours worked and the charges for an alignment. They ended up giving me a discount dropping my final bill about $100, but that doesn't change that I was lied to throughout the entire process.
Not Recommended
Marvin & Bobbie H. from Valley Performance Inc. responded on 08/20/2015 07:16 AM

We apologize for any inconvenience that you went through.  Yes I agree that your situation was not handled properly.  At the time your car was being worked on Valley Performance was experiencing numerous employee personal situations.  Things had gotten out of hand because of our Service Advisors inabilty to make proper decisions.  You were never lied to but protocol was not used in your situation and for that we apologize.  Let us know what we can do to make it right.  

RV
Ron V.
Center, CO
Chevrolet Corvette
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2015
verified customerVerified Customer
Category: Service
Ron said this business was great.
Recommended
MA
Mary Jo A.
Monte Vista, CO
Chevrolet S10 Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2015
verified customerVerified Customer
Category: Service
Mary Jo said this business treated her well and they did a good job on her tire.
Recommended
KV
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Keith V.
Monte Vista, CO
Chevrolet Venture
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2015
verified customerVerified Customer
Great Service
Marvin and crew has always been great and provided great customer service!!!
Recommended
JS
gravatar
Jennifer S.
Bushland, TX
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2015
verified customerVerified Customer
Great customer service! Very friendly and family oriented
I spend the summers in Fun Valley. I am so glad that I have found a place to take my vehicles to so close to our summer vacation place. Wish you were in Texas too! Great work ethic and repaired my vehicle sooner than I expected!
Recommended
JC
Jeff C.
Waco, TX
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2015
verified customerVerified Customer
Category: Service
Jeff said the customer service at this business is fantastic.
Recommended
LL
Leonerd L.
Kerrville, TX
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2015
verified customerVerified Customer
Category: Service
Leonerd said this business provided fantastic service. The parts for the vehicle were hard to get and they took about a week. They helped with finding him a rental vehicle.
Recommended
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