ReScore Reviews™ (10)

ReScore
Overall Rating 4.699998/5Overall Rating 4.699998/5Overall Rating 4.699998/5Overall Rating 4.699998/5rating 4.699998
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Bobby N. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service clean friendly fast "
I'll give this a 5 star. Friendly, fast and on time
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 11:26 AM
Verified Customer on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintainance"
Brought an older Hyundai in for routine maintenance. Inspection discovered additional issues but nothing out of the ordinary. All fairly priced.
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 10:43 AM
Amanda E. at Van Horn Hyundai responded on 11/22/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Erik T. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Outstanding customer service in all departments and Technicians who are well trained, courteous and intelligent.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 01:12 PM
Amanda E. at Van Horn Hyundai responded on 11/22/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Melissa S. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A place that treats you like family!"
Everyone @ VH was super helpful. They are always so accommodating. Great job all who assisted me!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/20/2017 06:26 AM
Amanda E. at Van Horn Hyundai responded on 11/21/2017

Thank you for taking time to let us know about your recent visit. We are thrilled to know that you had an exceptional experience with our service department! We look forward to seeing you at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
John M. on 11/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"people are friendly"
Respectfull and friendly place
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/18/2017 04:20 PM
Amanda E. at Van Horn Hyundai responded on 11/20/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servise"
Good
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 01:59 PM
Amanda E. at Van Horn Hyundai responded on 11/20/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very helpful service."
I came back 2 days later, tire pressure was off because of colder weather and they rechecked my tires no problem.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:20 PM
Amanda E. at Van Horn Hyundai responded on 11/15/2017

Thank you for the kind review regarding your time with our service department. We are pleased to know that your visit went well and that we were able to help you out even after your visit was completed! We look forward to seeing you at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Timely service. Great tech.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 08:42 PM
Amanda E. at Van Horn Hyundai responded on 11/14/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Debra Y. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly servicemen "
The service department has great people!
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 05:13 PM
Amanda E. at Van Horn Hyundai responded on 11/14/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very good"
I was surprised, based on my earlier visits, at how patient the staff was with my whining. Also, the quality and seeming expertise in the information I received was very good and understandable.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:51 AM
Amanda E. at Van Horn Hyundai responded on 11/13/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Dana S. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"n/a"
n/a
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/11/2017 10:28 AM
Amanda E. at Van Horn Hyundai responded on 11/13/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Been going here for cars and service here for years!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 07:16 AM
Amanda E. at Van Horn Hyundai responded on 11/13/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Kelly S. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very good! "
The service is excellent, very friendly staff!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/11/2017 02:05 AM
Amanda E. at Van Horn Hyundai responded on 11/13/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Dennis N. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It is homey, people are friendly."
When I need to bring my vehicle, it is generally the same day. I always feel welcome. Keep up the good work.
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 11/10/2017 12:41 PM
Amanda E. at Van Horn Hyundai responded on 11/10/2017

Thank you so much for the kind words and recommendation! We are pleased to know that you are always happy with our services! We look forward to seeing you at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Thomas K. on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Replacement of 3 light bulbs & 21 point inspection"
Convenient to always get your car serviced in a timely manner. Usually, excellent technician work. Van Horn does stand behind their work and product.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/10/2017 06:09 AM
Amanda E. at Van Horn Hyundai responded on 11/10/2017

Thank you for taking the time to leave feedback for our service team. I will pass along your suggestions to our service manager. We appreciate your business and loyalty and look forward to seeing you at your next visit.

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Howard Z. on 11/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Lemon"
Problems Hyundai unwilling or unable to fix. Tucson is a lemon. Have already deterred others from purchasing
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 12:16 PM
Jay K., Operations Manager at Van Horn Hyundai responded on 11/10/2017

Dear Howard

Thank you for taking the time to tell us about your service experience at Van Horn Hyundai. 
While reviewing our survey, we noticed that you did not have a five star experience with your repairs.  I would like to assure you that Van Horn Hyundai Is committed to its customers, their safety and maintaining their vehicle.

Pertaining to your vehicle’s transmission concern regarding its operation. I spoke with the attending technician  and advisor  and both have advised me that the vehicle is operating as manufacture designed.

Sometimes  new technology and changes take time to get use to their operating characteristics ,  if you have further questions regarding the vehicles operation please feel free to reach out to me. my phone number is 920-457-3608.

We truly appreciate you sharing your thoughts with us.

Jay  Kohls
Operations Manager
920-457-3608
jay@vanhornhyundai.com
Verified Customer on 11/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and alignment check."
Great job.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/08/2017 06:22 AM
Jelisa L. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing"
Van horn did an amazing job repairing my car after a minor incident and detailed her so well that I couldn’t stop taking pictures and admiring their wonderful work.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/07/2017 10:42 PM
Amanda E. at Van Horn Hyundai responded on 11/08/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 11/07/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service"
Just not happy with this dealership
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/07/2017 07:43 PM
Jay K., Operations Manager at Van Horn Hyundai responded on 11/10/2017

Thank you for taking the time to tell us about your service experience at Van Horn Hyundai. 
While reviewing our survey, we noticed that you only had a two star experience with your repairs. While looking in to your service visit I spoke with your attending service advisor and she explained to me that all the service repair work went well.  Your advisor will be calling and inquired with you regarding the survey on any concern areas as well as making sure you are satisfied with services and assure you that Van Horn Hyundai is committed to you as a customer.   Please feel free to email or reach out to me via phone with any questions you may have

At Van Horn Hyundai we strive for five star service and would like to assure you that Van Horn Hyundai is committed to you as a customer.

Thank you

Jay  Kohls
Operations Manager
920-457-3608
jay@vanhornhyundai.com
Glen F. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"firet visit with azera"
very good
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:38 PM
Amanda E. at Van Horn Hyundai responded on 11/07/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
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