Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1060 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SK
Selma K.
Brandon, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Staff is warm and friendly, good service
Staff is always willing to answer any question and look up information for you.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/20/2019

Hi Selma! 

We love going the extra mile for our fantastic customers like you! 

Thank you for choosing us to take care of your 2015 Hyundai Sonata and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Van Dyne, WI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Complete and Friendly service
Service technicians were ready with answers to any questions I had and were prompt with my service. Waiting room was comfortable and clean
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/19/2019

Hi there! 

We love being able to offer our great customers like you a knowledgeable service staff and a welcoming waiting room! 

Thank you for choosing us to take care of your 2016 Hyundai Santa Fe Sport and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

GT
Gracie T.
Ripon, WI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great service
We took our car for an oil change and it was performed quick and properly.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/19/2019

Hi Gracie! 

Fast appointments matched with great service are what we strive to provide at every visit here to Van Horn! 

Thank you for choosing us to take care of your 2018 Hyundai Sonata and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! We absolutely love providing exceptional experiences for our amazing customers, like you!

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

BW
Brittany W.
Fond Du Lac, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Service center
Very friendly staff. Service was completed quickly.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/18/2019

Hi Brittany! 

Fast and friendly is what we do here! So glad to hear you and your Hyundai were well taken care of at your recent visit to our service center! 

Thank you for choosing us to service your 2018 Hyundai Tucson and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! We absolutely love providing exceptional experiences for our Hyundai family!

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

DA
Donald A.
Plymouth, WI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Rest Assurred
After the service is completed, one can rest assure that your vehicle was in good hands!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/18/2019

Hi Donald! 

Thank you so much for the wonderful feedback! You really can rest assured when your vehicle is with us! 

And thank you for choosing us to service your 2017 Hyundai Santa Fe and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! We absolutely love providing exceptional experiences for our Hyundai family!

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SG
Scott G.
Fond Du Lac, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great Job!
I came in for an oil change. The engine light had come on. They were able to fix the problem on the spot, though I wasn’t scheduled to be there. Also the fix was still covered under warranty. Glad they found it!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/14/2019

Hi Scott! 

I am so glad to hear we were able to get your engine light concern taken care of right away for you! And under warranty! Helping our amazing customers like you maintain their vehicles for years to come is why we love what we do! 

Thank you for choosing us to service your 2015 Hyundai Sonata and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! We absolutely love providing exceptional experiences for our Hyundai family!

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

ME
Mariah E.
Neosho, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2019 Category: Service
Worst Oil Change Ever
Poor quality work
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 02/11/2019

Good day,

Thank for taking the time to return our survey.  Your feed back is greatly valued.  Unfortunately, we failed with your vehicle on your last visit; and we are very sorry for the inconvenience that it caused you.  I do intend to get with you this week regarding our last discussion prior to you leaving our dealership.  Again, I apologize for this entire experience.

Kevin Geldreich
Service Manager


SD
Steve D.
North Fond Du Lac, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great service
Came in day of and they where able to get my car in right away.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/08/2019

Hi Steve! 

We absolutely love providing exceptional experiences for our Hyundai family with same day and fast appointments! 

Thank you for choosing us to service your Hyundai and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

DK
Deborah K.
Cascade, WI
2015 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2019 Category: Service
Needs improvement
I was in with my grandson. He spilled his milk. I asked the cashier for something to clean it up with. She didn’t know where to find anything for clean up. She didn’t offer to help clean up and kinda stood over me while I cleaned. I then rinsed the milk out of the rags at the sink. She needs better customer service skills and basic knowledge of where equipment is kept.
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 02/11/2019

Hello Deborah,

We do greatly appreciate your feed back.  I am sorry to hear about your most recent experience at our dealership.  Rest assured we will work internally with our staff to recognize and react appropriately in these situations.  Again, I am sorry for our response to your situation.

Thank you,

Kevin Geldreich 
Service manager


Verified Customer
Fond Du Lac, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Remote start installation
Car was finished before the projected time. Device was thoroughly explained. Love this place.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/08/2019

Dear valued customer, 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

Thank you for choosing us to service your Hyundai and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

ET
Emmanuel T.
Fond Du Lac, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Amazing
I appreciate the love and professionalism at van horn of fdl the service team did outstanding steve eric kevin Jared appreciate yall keep up the good work
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 02/06/2019

Hi Emmanuel! 

We appreciate you and your kind feedback! I will pass it along to our entire service team here!

Thank you for choosing us to service your Hyundai Sonata Hybrid and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

CS
Conni S.
Fond Du Lac, WI
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
👍👍👍👍👍👍👍👍
Ty you, we love our cars and Van Horn!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/31/2019

Hi Conni! 

Happy customers are our favorite!!! 

Thank you for choosing us to service your Hyundai Accent, the fantastic feedback, and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

JB
Janet B.
Beaver Dam, WI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Excellent
I always receive excellent customer and vehicle service at Van Horn. The service is completed in a courteous and timely manner. Thank you.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/30/2019

You are so welcome Janet! 

Thank you for choosing us to service your Hyundai Elantra, the fantastic feedback, and for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Fond Du Lac, WI
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Top notch service
Van Horn Hyundai of FDL is always on point. Great service all around from start to finish!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/30/2019

Dear valued customer, 

Top notch service, for our top notch customers like you! Thank you for the fantastic feedback! And for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

BR
Brenda R.
Elkhart Lake, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Great customer service
Good customer service...
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/29/2019

Dear Brenda,

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

We look forward to seeing you and your Hyundai next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

HB
Hannah B.
Oshkosh, WI
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
not pushy like other dealerships!
The service department approached me with some recommendations for upkeep but weren’t pushy about making it happen like some other dealerships! I definitely had a chance to think things over.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/29/2019

Hi Hannah! 

Honest recommendations with a no pressure atmosphere are what we do here! We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SA
Sheila A.
Fond Du Lac, WI
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Recall
Everything went well for my Recall experience at the dealership. They even washed my car. Much appreciated!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/29/2019

Hi Sheila! 

I am so happy to hear your recall appointment went well!
We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! And being able to offer great amenities like complimentary car washes!  

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Oshkosh, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Service
Excellent service
Fast friendly service
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/28/2019

Dear valued customer, 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai Sonata next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Montello, WI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Great service
Great service every time.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/28/2019

Dear valued customer, 

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

ET
Emmanuel T.
Fond Du Lac, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Amazing
Keep the outstanding work in the service department very satisfied customer
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/28/2019

Hey Emmanuel! 

Outstanding service for our outstanding customers like you! Thank you for choosing us as your Hyundai dealer!

We absolutely love providing exceptional experiences for our Hyundai family and helping them maintain their vehicles for years to come! 

Thank you for taking the time to complete this survey with a perfect score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! 

We look forward to seeing you and your Hyundai next time!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500