Van Horn Hyundai Fond Du Lac


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

574 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
97% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Jonathan S. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and friendly service always"
I am always given a good idea what needs to be done and how long it will take. I am always dealt with in a respectful , informed manner.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 11:20 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/20/2017

Hi Jonathan!

Showing our awesome Hyundai Family the respect they deserve and honest information regarding their vehicles is what we strive for here at Van Horn Hyundai! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2013 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!




Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service center"
The Hyundai service center is the only place I trust for my car!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:16 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/17/2017

Hi there!

Trustworthy and  honest repairs performed by our Certified Hyundai Technicians is something we pride ourselves on providing to our great customers like you! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2016 Hyundai Sonata! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As usual"
The service department is always great!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/15/2017 01:55 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/15/2017

Hi there!

Great service for our great customers! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2014 Hyundai Tucson! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient access"
good service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/15/2017 08:26 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/15/2017

Dear valued customer,

Thank you for taking the time to complete this survey and for the valuable feedback! It really is appreciated!

I see that you had given us a score of 4 Stars. We want each and every visit to our service center to be exceptional and would love to know what we could do to improve and earn that Perfect Score and 5th Star next time!

Please do not hesitate to reach out to me via email or by giving me a call in the office!

We love our Hyundai family and helping them maintain their vehicles for years to come!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Ronda H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always friendly"
it was just fine
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:32 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/15/2017

Hi Ronda!

Friendly staff and great visits are what we do here! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2016 Hyundai Tucson! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
JANE W. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and check over the vehicle due to rwo deer trying to commit suicide on my SUV."
Specs were fine according to servicer but no print out was given.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:56 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/14/2017

Hi Jane!

Again we are so glad you are okay after your deer attack! And I will get your paperwork re-printed and in the mail tomorrow for you! 

Thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2016 Hyundai Tucson! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Elizabeth H. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/14/2017 08:55 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/14/2017

Hi Elizabeth!

Great service is what we strive for at each and every visit to our service center! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2015 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!




Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Jennifer H. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Here at service. Kept me informed during the entire process thanks so much
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/11/2017 04:38 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/13/2017

Hi Jennifer!

I am so happy to hear your last visit went so well! And that you were able to take advantage of our great customer lounge!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2017 Hyundai Santa Fe Sport! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Gracie T. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Van Horn"
Very good service and provided a nice loaner, not quite as nice as ours, but still nice so it was not too bad being without our car!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/09/2017 09:13 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/09/2017

Hi Gracie!

I am so happy to hear you were able to take advantage of our Complimentary Loaner Program! We love being able to offer this service to our Hyundai family!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2016 Hyundai Sonata! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful staff!"
Awesome staff! Very informative!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 02:58 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/08/2017

Hi there!

Awesome staff for awesome customers like you, thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your Hyundai! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Donald H. on 11/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Dirty Door"
See previous page.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/05/2017 06:08 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/06/2017

Hi Donald, 

I would first like to sincerely apologize regarding that dirty door handle! One of our hard working certified Hyundai Technicians must have used the door without realizing he had left behind some grease. We will certainly mention it to the technicians and keep an eye on that handle moving forward! 

And again, our apologies regarding the coupons. Unfortunately it is not us personally at the serivce center who are sending them out. We would definitely be more than happy to honor one that is a few days past expiration for you though! And we are usually running coupon specials in The Clipper as well!

If there is anything else I can help address or take care of for you, please do not hesitate to respond to this email or give me a call in the office! I would be more than happy to assist! 

As always, thank you for your valued business and feedback!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Jeff Z. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I had an oil change preformed on my 2015 Hyundai Santa Fe Sport at Van Horn Hyundai recently. The service staff couldn't have been more knowledgeable and friendly to me. All work was preformed as planned in a quick and efficient manner. I wish the dealer of my other model car was similar!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/04/2017 01:46 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/06/2017

Hi Jeff!

Knowledgeable and friendly staff are two things we pride ourselves on here! Matched with efficiency and great service work! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2015 Hyundai Santa Fe Sport! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
James B. on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Excellent as always
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/02/2017 12:50 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/02/2017

Hi James!

Excellent service for our excellent customers like you! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2015 Hyundai Sonata! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!




Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/01/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good place"
Good service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/01/2017 07:43 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/02/2017

Hi there!

Thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your Hyundai! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 11/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ok service"
Ok service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/01/2017 12:25 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/02/2017

Dear valued customer, 

Thank you for taking the time to complete this survey and for the valuable feedback! It really is appreciated! 

I see that you had given us a score of 4 Stars and a rating of "OK service". We want each and every visit to our service center to be exceptional and would love to know what we could do to improve and earn that Perfect Score and 5th Star next time!

Please do not hesitate to reach out to me via email or by giving me a call in the office! 

We love our Hyundai family and helping them maintain their vehicles for years to come!


Thank you, 

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Diane H. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service at a fair price!"
I would recommend Van Horn Hyundai Fond du Lac to anyone.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/01/2017 12:00 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/01/2017

Hi Diane!

Thank you for the recommendation! We really appreciate it! And you taking the time to complete this survey with a 5 Star Score!

We were more than happy to take care of your 2016 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Angela W. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A+++++"
Great and friendly place...
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 05:39 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 11/01/2017

Hi Angie!

A+++++ Service for our A++++ Customers like you! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2014 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Earl L. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Friendly service and great work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 01:44 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 10/31/2017

Hi Earl!

Friendly service and great work are two of the things we pride ourselves on here! Thank you for the awesome feedback!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2013 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Matthew H. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good job"
good job
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/30/2017 02:28 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 10/31/2017

Hi Matthew!

Thank you for the kind words! And for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2012 Hyundai Sonata! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Goran K. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service at affordable price!"
Van Horn Hyundai FDL did a great job. Staff answered my questions and gave very helpful advice. A+
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/29/2017 06:23 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 10/30/2017

Hi Goran!

We are so happy to hear our knowledgeable and friendly staff were able to answer all of your questions and give you some great advice!

Thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We were more than happy to take care of your 2016 Hyundai Elantra! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

Again, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
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