Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,356 Reviews)

ReScore Reviews™ (8)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Fond Du Lac, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020 Category: Service
Always professional
Always service with a smile

Verified Customer
Fond Du Lac, WI
2008 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Oil change
Fast, friendly service

VB
Virgil B.
Dalton, WI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Hyundai review
Friendly, prompt and efficient service.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/13/2020

Hi Virgil!

Thank you for the kind words and for taking the time to return our survey!

We are so happy to see you had a 5 Star experience when you were recently in for service! We really appreciate you choosing us to service your 2018 Hyundai Sonata! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Rosendale, WI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2020 Category: Service
Excellent service
See Josh in the service dept, he goes above and beyond
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/13/2020

Hello! 

Thank you for the fantastic feedback! I will pass along your kind words to Josh, your service adviser! We are lucky to have him here on our team! 

We are so happy to see you had a 5 Star experience when you were recently in for service! We really appreciate you choosing us to service your 2013 Hyundai Sonata! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/13/2020

My apologies, your 2011! 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

RR
Randy R.
Beaver Dam, WI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020 Category: Service
It's great
Getting serviced here!!!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/02/2020

Hi Randy! 

We are so happy to hear about your fantastic experience when you were recently in for service! We really appreciate you choosing us to service your Sonata! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Fond Du Lac, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020 Category: Service
Great Service
Van Horn Hyundai has treated us professionally and always has our best interests at heart. We trust the service department every time service is done on our vehicle. Keep up the good work.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/02/2020

Hello!

Our biggest thanks for the fantastic feedback! 

We are so happy to see you had another 5 Star Visit when you were recently in for service! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back! We look forward to seeing you and your Hyundai next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

CG
Claudette G.
Eden, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2020 Category: Service
Great job
The service techs and the counter person at check in and out couldn't have been better.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 01/02/2020

Hi Claudette!

We are so happy to hear about your wonderful experience when you were recently in for service! We really appreciate you choosing us to service your Tucson!

And we are so happy to see you had another 5 Star Visit when you were recently in for service! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

CB
Carmen B.
Mayville, WI
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019 Category: Service
Van Horn Hyundai Fond du Lac
Love Van Horn and my Santa Fe!! Great vehicles and great service!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/23/2019

Hi Carmen!

We are so happy to hear you love it here at Van Horn and your Santa Fe! Thank you for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

And we are so happy to see you had another 5 Star Visit when you were recently in for service! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Happy Holidays!

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

CS
Cheryl S.
Oshkosh, WI
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019 Category: Service
Great Service
We are very impressed at how fast they took care of us last Saturday
They checked out the car washed it and changed the oil in less than an hour!
Can’t beat that!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/11/2019

Hi Cheryl! 

We know just how important your time is and it is our pleasure to provide speedy and efficient appointments for our guests! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

We'd also like to extend our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We look forward to seeing you and your Hyundai Tucson next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

KM
Kelley M.
Fond Du Lac, WI
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019 Category: Service
Spot on
Made sure everything was completely fine with me ?
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/10/2019

Dear Kelley,  

We love keeping our guests in the know with their service options and progress! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We look forward to seeing you and your Hyundai Elantra next time! 

Kind regards,
Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

JB
Jeffrey B.
Lomira, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019 Category: Service
what is this
friendly
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/09/2019

Hi Jeffrey!

We are so happy to see you had a 5 Star visit when you were recently in for service! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!  

We look forward to seeing you and your Hyundai Tucson next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SS
Sheila S.
Fond Du Lac, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019 Category: Service
if they do not have the answer to my question, immediately, they will go to find out.
I have been using Van Horn Hyundai Fond du Lac for more than 5 years. Never have I had a bad experience.... with either car, the staff here goes over and above in order to check and find any and all situations that could need attention. Then tell me if this needs work today, next week or in a month. I have no thoughts of going anywhere else.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/05/2019

Hi Sheila!

Our sincerest thanks for returning our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!  

We are so happy to see you had another 5 Star visit! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

We look forward to seeing you and your Hyundai Tucson next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

KC
Karen C.
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2019
Service Plus
Oil change done in a timely manner. Have an issue with the audio going out every once in a while. They have been working to locate the problem. Always treat me respectfully and let me know what tests and what is being done to my car.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/02/2019

Dear Karen, 

We are more than happy to help figure out this audio concern for you! Please let us know when it pops up again and we will get you in for a same-day appointment! 

Thank you so much for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai! of Fond du Lac! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

We look forward to seeing you and your Hyundai next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Horicon, WI
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019 Category: Service
Very good customer service
Everyone was very friendly and my vehicle was done in a timely manner
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 12/02/2019

Hello! 

We are so happy to see you had a 5 Star visit when you were recently in for service! 

Thank you so much for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai! of Fond du Lac! We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

We look forward to seeing you and your Hyundai next time! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Watertown, WI
2015 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019 Category: Service
Quick service
It's always quick service. I've never had to wait for more than an hour or 2.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 11/27/2019

Hello! 

We truly value how important your time is and are happy to offer timely appointments to our amazing Van Horn family!

We really do strive to put our customers first and our all into providing an exceptional experience that keeps you coming back!

We look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500