Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1178 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


RD
Ronald D.
Neshkoro, WI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
service and sales dept
Had three rhings done on my car. Oil change,glove compartment repair, replace battery on my key entry fob. Done quickly and had a good car relared
conversation while waiting for the repairs to be completed
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/22/2019

Hi Ronald! 

Thank you for choosing us to service 2014 Hyundai Santa Fe Sport! We love seeing you and your wife here for service! 

And thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! We look forward to helping you maintain your vehicle for years to come! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

ST
Scott T.
North Fond Du Lac, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
good service
I always am happy with my fond du lac Van Horn.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/21/2019

Hi Scott! 

Thank you for choosing us to service 2017 Hyundai Tucson! We are so grateful for our amazing and loyal Van Horn family! 

And thank you for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! We look forward to helping you maintain your vehicle for years to come! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

EB
Ewa B.
Fond Du Lac, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Oil change
Good management team.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/21/2019

Hi Ewa! 

We are so lucky to have such a wonderful team here at Van Horn! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Fond Du Lac, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019 Category: Service
Service
They are fast and friendly.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/20/2019

Hello! 

We absolutely love providing our guests with fast, friendly service they can rely on every time they visit us! Helping our Van Horn family maintain their vehicles for years to come is our passion!

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

MN
Mary N.
Omro, WI
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Great Service
Customer service is great and they get you in real fast for appts
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/20/2019

Hi Mary!

We absolutely love providing our guests with great, friendly, and fast service they can rely on every time they visit us! 

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

MM
Michael M.
Waupun, WI
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Always happy with the service here!
Ready for me when I arrive at the appointed time, work done promptly, and if anything unanticipated comes up, it's explained fully and the price quoted up-front. They've helped me get nearly a quarter-million miles (and still going) out of my 2013 Accent!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/20/2019

Hi Michael!

Helping our Van Horn family maintain their vehicles for years to come is our mission! We are so glad to hear you've gotten so many miles out of your Hyundai Accent! 

Thank you for the wonderful feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Always at your service, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

CS
Connie S.
Fond Du Lac, WI
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Great as usual!
My maintenance
experience was great, like always! Keep up the wonderful job.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/20/2019

Hi Connie! 

We absolutely love providing our guests with great, friendly service they can rely on every time they visit us! Helping our Van Horn family maintain their vehicles for years to come is our passion!

Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5-Star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

PA
Peter A.
Oshkosh, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great servicr
Great fast service and friendly employees
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/16/2019

Hi Peter

We absolutely love providing our guests with great, friendly service they can rely on every time they visit us! Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5 star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Fond Du Lac, WI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Another great experience at Van Horn
Great service, friendly smiles, reasonable pricing.
It has always been this way for me.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/16/2019

Hello! 

We love providing our guests with great, friendly service they can rely on every time they visit us! Thank you for the fantastic feedback and for taking the time to complete this survey with a perfect 5 star score! All of us here at Van Horn Hyundai of Fond du Lac really appreciate it! 

As always, thank you for your valued business, 


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

JV
Jane V.
Oakfield, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Service
Can get in for a service appt fast
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/15/2019

Hi Jane! 

We love offering fast and accommodating scheduling! We know how important and valuable your time is! 

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to helping you maintain your Santa Fe Sport for years to come! 



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SG
Scott G.
Fond Du Lac, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Service Center
The service center is always great. However, Hyundai road side assistance leaves much to be desired.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/15/2019

Hi Scot! 

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it and the great feedback!

Unfortunately, we do not have any control over Hyundai Roadside Assistance but will pass along your concern to our Hyundai Representative for you! 

We look forward to helping you maintain your Sonata for years to come!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Hustisford, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
Not very thorough
My concerns didn't seem to be taken seriously. Also I had spoken to someone about my appointment prior and when I arrived they tried to tell me it was a diagnosis fee to do the service I requested even though I was told it was warranty covered. Poor communication.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/14/2019

Hello,

We apologize that you felt your concerns were not taken seriously upon your first visit. The wiring certainly should have been inspected at that time, and we sincerely apologize that it was not. To explain, once the toys were removed the airbag light was no longer illuminated which we thought had remedied the concern. A more thorough inspection should have been done at that time as well to ensure that was the only culprit and again, we apologize that it was not.  

We have tried to make this appointment as pain-free as possible by getting you back in as soon as possible and set up with a complimentary rental vehicle while yours is being repaired.

We look forward to replacing your airbag for you and making sure your vehicle is as safe as can be for you and your family! 

Please let me know if there is anything else we can help with in the meantime. 

Always at your service, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

Verified Customer
Fond Du Lac, WI
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Very nice staff
Staff are very helpful
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/14/2019

Hello! 

Thank you for taking the time to complete this survey and for the valuable feedback! All of us here at Van Horn Hyundai Service really appreciate it! 

If there were any specific things regarding the amenities we could improve, we would love to know! We want every visit here to be truly exceptional! Please feel free to respond here or give me a call in the office at (920) 322-6500. I'd love to help!


Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

JG
Jean G.
Fond Du Lac, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
A
A
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Jean!

Thank you for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to helping you maintain your Elantra for years to come! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SO
Sam O.
Fond Du Lac, WI
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Great Service
Great and quick service.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Sam!

We love providing great and quick service for our fantastic Hyundai Family! Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! 

We look forward to helping you maintain your Elantra for years to come! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

MR
Michael R.
New Holstein, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
They were awesome
Great service!!! Thank you everyone
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Michael!

Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! As always it was a pleasure seeing you! We love providing exceptional experiences every time you visit us! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

LH
Lyle H.
Fond Du Lac, WI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
36000 mile maintenance service
The staff is always courtious and professional. I have all my service work done at Van Horn.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Lyle! 

We are so grateful you choose us to take care of your Santa Fe Sport! We love helping our Hyundai family take care of their vehicles for years to come! 

Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! We love providing exceptional experiences every time you visit us! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

SS
Sheila S.
Fond Du Lac, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
friendly, courteous.
I had a low tire....I do not know, nor do I try, how to put air into a tire...I called about a low tire.....Hyundai said, how soon can you get here....I was there within 15 minutes....it took a while, but , they found a nail and patched the hole, and for a very nice low price....they fixed my tire, washed the car and I was on my way.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Sheila! 

Getting our customers back on the road and back to their busy lives is what we do! We know how valuable your time is! 

Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! We love providing exceptional experiences every time you visit us! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

MM
Mike M.
Menasha, WI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
You will not be disappointed here
Service has been consistently better then the rest . Bought car at Appleton dealer and had worest service ever . So happy at van Horn hyundia fond du lac I drive 45 minutes to go there.
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/13/2019

Hi Mike! 

We can't thank you enough for making the trip to see us! We really do strive for exceptional experiences for our amazing customers, like you! 

As always it was a pleasure seeing you! Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500

NC
Nancy C.
Manitowoc, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Fast friendly service
As always the service was fast & friendly. The car wash is a plus!
Niki M., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 05/07/2019

Hi Nancy! 

As always it was a pleasure seeing you! Thank you for the wonderful feedback! And for taking the time to complete this survey with a perfect 5 Star score! All of us here at Van Horn Hyundai Service really appreciate it! We love providing exceptional experiences every time you visit us! 

Thank you for your valued business,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500