Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

816 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
96% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


BK
Bo K.
Fond Du Lac, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
the best service of all the dealers I have been in the past
I always pleased Van Horn Hyundai service.
I got in for warranty claim and their time, schedule, and service are the best.
very satisfied.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/18/2018

Hi Bo!

We are so glad we were able to accommodate your busy schedule and get you in for your warranty work! Thank you for the positive feedback! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

DS
David S.
Plymouth, WI
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
service on car
great service, friendly and courteous employees
I would recommend Van Horn Hyundai in Fond Du Lac to all my friends and family - you go above and beyond
It's worth the drive - keep up the great service!
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/18/2018

Hi David! 

Thank you for the amazing feedback! Great service provided by courteous and friendly employees is really what we strive to provide and each and every visit to our service center! Your valuable and positive feedback means the world to us!

Thanks again and have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

Verified Customer
Fond Du Lac, WI
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Fast service
Fast service
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/18/2018

Dear valued customer, 

Thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

Verified Customer
West Bend, WI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
My review
Good work
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/18/2018

Dear valued customer, 

Thank you for the nice feedback! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

JB
Janet B.
Beaver Dam, WI
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Excellence
Always excellent service.
Friendly, explanation of service needed and completed, cost of service very reasonable.
Thank you
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/16/2018

Hi Janet!

You are very welcome! We love being able to offer our vauled customers exceptional experiences at each and every visit! Thank you for the wonderful feedback! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

KM
Kelley M.
Fond Du Lac, WI
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
local and fast
in and out
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/16/2018

Hi Kelley! 

Shop local! We love being able to offer a close and fast appointment times! Thank you for the feedback!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!


Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

JG
James G.
Eden, WI
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
excellent service
they did what needed to be done and didn't pressure me for add on's that are not necessary.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/16/2018

Hi James!

Great service with a no pressure atmosphere are two of the things we strive for here! Thank you for the feedback!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!


Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

JP
James P.
Waupun, WI
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Timely and professional service experience
Excellent service. Very professional and timely.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/16/2018

Hi James!

Timely and professional are what we do here! Thank you for the positive feedback!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

GK
Goran K.
Fond Du Lac, WI
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great service as always!
Making an appointment was super easy. Got 2 slots for my 2 cars the same afternoon! Super kind staff and excellent service! 5 stars from me!
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/12/2018

Hi Goran!

We love accomodating our valued customers busy schedules and providing exceptional service with exceptional staff! Thank you for the awesome feedback! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!




Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

RD
Ronald D.
Neshkoro, WI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service
They take care of the problems in a timely manner
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/12/2018

Hi Ronald!

Thank you so much for the great feedback! Exceptional service in a timely manner are two things we really what we strive for here!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

DH
Diane H.
Eden, WI
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Always great service at a fair price!
I can't even think of anything that you could do to improve your service...it's five stars all the way!
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/12/2018

Thank you so much for the awesome feedback Diane! Exceptional service is really what we strive for here! We are so happy to hear your visits to our service center are great! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

PH
Pamela H.
Fond Du Lac, WI
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
consistent quality with kindness
Always quality service performed with kindness.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/11/2018

Hi Pamela!

Quality service performed with kindness are two things we strive for here at Van Horn! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

KM
Kyle M.
Princeton, WI
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Great customer service
Very helpful and in and out quick.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/09/2018

Hi Kyle! 

Great customer service matched with fast appointments are what we strive for here! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

Have a great day!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

DW
David W.
Hudson, WI
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Service- Oil Change
Great services

Attendant who checked me in was a bit over zealous.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/09/2018

Hi David! 

I am so happy to hear your service was great! And we will deinitley address the overzealousness with your adviser. Thank you for the feedback! 

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

 Have a great day!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

Verified Customer
West Bend, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Very happy after one year
Bought my first Hyundai from Van Horn last year. I remain very happy with my vehicle and very happy with the dealership and their service department.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/06/2018

Hi there,

We are so happy to hear that after your first year of ownership you are still very pleased with your Hyundai, our dealership and service center! We really strive for Hyundai customers for life!

Thank you for taking the time to complete this survey, the positive feedback and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

GT
Gracie T.
Ripon, WI
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Fast Friendly Service
We always take our vehicles here for service. They always get us in and out quick and do a great job on our cars!
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/06/2018

Hi Gracie! 

We sure appreciate you always coming to us for all your service! We are so lucky to have such great customers in our Hyundai family! Thank you!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

DP
Daniel P.
Fond Du Lac, WI
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Very satisfied.
They took care of my problem.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/06/2018

Hi Daniel!

So happy to hear we were able to remedy the concern with your Elantra! We love taking care of our Hyundai family!

Thank you for taking the time to complete this survey, the positive feedback and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

Verified Customer
Fond Du Lac, WI
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great Service
My parts needed to be ordered. They arrived quickly and the service department was able to get me in right away. My car was done in half a day.
Great Job!
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/06/2018

Hi there!

We really do strive to put our valued customers and their vehicles first! We are working hard to get you back on the road in your Hyundai as soon as possible! Thank you for the great feedback!

And thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

Verified Customer
Mayville, WI
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
fast service
clean fast service
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/02/2018

Hi there, 

Thank you for taking the time to complete this survey, the positive feedback and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/

MP
Mark P.
Ripon, WI
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Service
.
Niki S., Service Coordinator from Van Horn Hyundai Fond Du Lac responded on 07/02/2018

Hi Mark, 

Thank you for taking the time to complete this survey and the perfect five star score! All of us at Van Horn Hyundai of Fond du Lac really appreciate it! Especially the service center!

We look forward to seeing you next time! Have a great day!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/