Overview

Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5Overall Rating 4.31/5rating 4.31

2142 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 3.9999981/5Overall Rating 3.9999981/5Overall Rating 3.9999981/5rating 3.9999981rating 3.9999981
Original
Overall Rating 2.03846/5Overall Rating 2.03846/5rating 2.03846rating 2.03846rating 2.03846
85% Would Recommend
100% Business Response
Latest Review about 20 hours ago

Reviews


JR
Jossie R.
Arlington, TX
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018 Category: Service
Good Service
Keep the good work! Good Service.

BB
Betty B.
Hurst, TX
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Good job
Thanks

SA
Seyed A.
Bedford, TX
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Excellent customer service like always
Excellent customer service like always

CP
Camille P.
Grand Prairie, TX
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Customer service.
Keith Samuels provides excellent one on one customer service .. Thank you as always..

SG
Steve G.
Grand Prairie, TX
2005 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Service is always great
As usual we had great service. It does seem however that the service department is either not staffed as much as before-or is very busy. I used to be in and out of there on the same day, now it seems to takeslonger. Keith has been great. I have 2 Hyundai's-and he is always personable and helpful. I would highly recommend Vandergriff and Keith :)

Anonymous avatar
Verified Customer
Flower Mound, TX
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Customer friendly service personnel
Excellent

Anonymous avatar
Verified Customer
Grand Prairie, TX
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
N/A
N/A
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EMMA O. from Vandergriff Hyundai responded on 06/22/2018

Thank you for your Five-Star review! Please, give us a call for your next service with us! 

Thank you,
Emma Perez
817 557 6700


JM
Jaime M.
Grand Prairie, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great service
They really take good care of your car!
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EMMA O. from Vandergriff Hyundai responded on 06/22/2018

thank you so much for fill out the survey for Austin! Thank you, again for the five-Star! Please, give us a call to set up an appointment for your next service! 

Thank you,
Emma Perez
817 557 6700


CD
Charles D.
Cedar Hill, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Excellent Customer Service
I received excellent customer service from the personnel at Vandergriff Hyundai.
After missing my lunch to meet my appointment, the service department arranged for a driver to take me to get something. Now, that's good customer service.
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EMMA O. from Vandergriff Hyundai responded on 06/21/2018

Thank you, for the Five-Star review!! I am glad that we were able to help and arranged a car to pick you up! We appreciate you as our guest! Please, give us a call for your next service with us!!

Thank you,
Emma Perez
817 557 6700 


Anonymous avatar
Verified Customer
Arlington, TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Good job
Cory Walker was a very nice attendant.
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EMMA O. from Vandergriff Hyundai responded on 06/21/2018

Thank you, for fill out the survey and giving us a Five-Star review! I am glad to hear that Cory took great care of you! please, give us a call for your next service with us!!

Thank you,
Emma Perez
817 557 6700


DH
David H.
Arlington, TX
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Friendly and professional staff
Since moving to Arlington a year ago from El Paso I did research trying to find a Hyundai dealer close to my house. Vanergriff was the one and I have no regrets. The staff is friendly and professional. I enjoy coming here as I always receive great service. Austin was my last service adviser and he did a great job!!
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EMMA O. from Vandergriff Hyundai responded on 06/21/2018

Thank you, for your wonderful review, and your Five-Star for Austin!  We aim to build long-term relationships with our customers, and we’re very pleased to know that Austin help you out! We really appreciate your continued business! Please, give us a call for your next service with us!

Thank you,
Emma Perez
817 557 6700


LW
Latonya W.
Grand Prairie, TX
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
It's close to me
They make sure you are satisfied
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EMMA O. from Vandergriff Hyundai responded on 06/21/2018

Thank you, so much for taking the time to fill out our survey for Trevor! Thank again, for the Five-Star! We will see you soon.. Please, give us a call for your next service with us!! 

Thank you,
Emma Perez
817 557 6700 


Anonymous avatar
Verified Customer
Arlington, TX
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Great job
You all do a great job to get our cars in and out as fast as possible. Thanks
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EMMA O. from Vandergriff Hyundai responded on 06/21/2018

We applicate that you fill out our survey regarding your service with Trevor! Thank you, for the five-Star! Please, give us a call for your next service! 

Thank you,
Emma Perez
817 557 6700 


KK
Kasonga K.
Fort Worth, TX
2011 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
A welcoming environment with great welcoming people.
Although my wife and I were looking for a specific Mitsubishi that we found on the web, the agent assigned to us was so skillful that he led us, in less than half hour, to a better choice. We found a nice Hyundai Veracruz that met our expectations. We love this vehicle so much! They took one day to recheck it and make sure everything was what we really needed. I can't forget this good experience.
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EMMA O. from Vandergriff Hyundai responded on 06/20/2018

thank you so much for taking the time to fill out the survey! I am so glad to know that our staff helps you! Please, give us a call for your next service with us!

Thank you,
Emma Perez
817 557 6700  


SS
Stephen S.
Arlington, TX
2018 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/19/2018 Category: Service
Oil change
Two hour wait?!? Seriously?
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EMMA O. from Vandergriff Hyundai responded on 06/20/2018

Thank you, for taking time to give us your feedback. We do apologize for the inconvenience this caused you. We do value your time and your business. We would like to be able to turn that 3 stars to a 5 star with you next visit with us!

Thank you,
Emma Perez
817 557 6700


BW
Barbara W.
Fort Worth, TX
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
missed proper closure of service
Everything was great except for the fact they my service reminder on the dashboard was not reset. Annoying since this is not the first time. Everyone was polite, in and out in an hour and car washed were the wins.
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EMMA O. from Vandergriff Hyundai responded on 06/20/2018

Thank you for the Five-Star for us! Thank you for bringing this to our attention!. We take our clients' comments seriously and want to understand in further detail what exactly went wrong! Please, give us a call at 817 557 6700 ask for Emma!

Thank you,
Emma Perez
817 557 6700


MA
Martha A.
Log Cabin, TX
2015 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
service review
I will bring car back when next oil change is due
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EMMA O. from Vandergriff Hyundai responded on 06/20/2018

Thank for the Five-Stars! I am glad to know you'll be back for your next oil change with us! Please, call us to set-up appointment with us!

Thank you,
Emma Perez
817 557 6700


LJ
Linda J.
Arlington, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Excellent Service
I just want to thank Corey and all the service team at Vandergriff Hyundai is awesome. Always take care of my 2017 Hyundai Elantra. I would definitely recommend Vandergriff Hyundai to my friends and family. You guys and ladies set the standard.
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EMMA O. from Vandergriff Hyundai responded on 06/20/2018

Thank you for your survey of Five-Stars! I am glad to know that Corey help you out! Please, give us a call for your next service with us!

Thank you,
Emma Perez
817 557 6700


HT
Harriet T.
Grand Prairie, TX
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
1st maintenance
The people
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EMMA O. from Vandergriff Hyundai responded on 06/19/2018

Thank you for your wonderful review, and the Five-Stars! We aim to build long-term relationships with our customers, and we’re very pleased to know that we’ve had the opportunity to work with you! Please, give us a call for your next service!!

Thank you,
Emma Perez
817 557 6700


Anonymous avatar
Verified Customer
Grand Prairie, TX
2009 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Nice place and people
People working here are nice and there is a comfy waiting room and there's coffee available.
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EMMA O. from Vandergriff Hyundai responded on 06/19/2018

Thank you!! taking the time to fill out the survey with us!
We also like to thank you for your very kind recommendation of our dealership! We're glad you had a positive experience working with our team! Please, give us a call for your next service!

Thank you,
Emma Perez
817 557 6700