Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

2763 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.3958367/5Overall Rating 4.3958367/5Overall Rating 4.3958367/5Overall Rating 4.3958367/5rating 4.3958367
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
87% Would Recommend
100% Business Response
Latest Review 28 minutes ago

Reviews


RM
Roger M.
Grand Prairie, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Excellent again
excellent again

RD
Robert D.
Fort Worth, TX
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Good Service!
Good Service
EMMA O. from Vandergriff Hyundai responded on 04/23/2019

Thank you, for taking time out of your day to give us 5 star. We are happy to hear that you enjoyed working with our service staff. We greatly appreciate your business and time. Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122


Verified Customer
Mansfield, TX
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Anibil - service representative- has been the best I have had at the establishment.
So far everything is good. Time will prove if this is factual. Treatment has been very nice and I did start this round of service pretty upset. The service representative has won me over.
EMMA O. from Vandergriff Hyundai responded on 04/23/2019

Thank you, for taking time out of your day to give us 5 star. We are glad you had a good experience with Anibal. We greatly appreciate you and your business. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122


SP
Shaun P.
Mansfield, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great Service
The customer service is awesome! Always taking the time to explain everything to me and take the best care of my car. Could not be more satisfied!
EMMA O. from Vandergriff Hyundai responded on 04/23/2019

Thank you, for taking time out of your day to give us 5 star. We always love hearing back from happy customers, and we couldn’t be more pleased to know that you had a great experience with us. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122

 

 


VH
Victoria H.
Arlington, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2019 Category: Service
Cleanliness
Timelines And Communication Must Be Better.
EMMA O. from Vandergriff Hyundai responded on 04/22/2019

Thank you for bringing this to our attention, Victoria. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Our Service Director Jay will give a calling with 24 hours regarding this issue. Thank you.

Emma Perez
Customer Relations Manager
(817) 912-5122

 


Verified Customer
Fort Worth, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Excellent
Excellent
EMMA O. from Vandergriff Hyundai responded on 04/22/2019

Thank you, for taking time out of your day to give us 5 star. We greatly appreciate you and your business. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122


PG
Patrick G.
Mansfield, TX
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Quick and easy
In and out under 45 minutes! Oil change, tire rotation, 39 point inspection and a car wash! Way to go guys!!
EMMA O. from Vandergriff Hyundai responded on 04/22/2019

Thank you, for taking time out of your day to give us 5 star. We appreciate your comments and always want your service to excellent. We hope to see you very soon. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122

 


MB
Margie B.
Fort Worth, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
I do not understand Review Title.
Every Body was very nice and courteous to me. they act like they carried about my well being especially my car. They take care my car, they take care me. I really enjoyed visit. Keep up the good work.
EMMA O. from Vandergriff Hyundai responded on 04/19/2019

Thank you, for taking time out of your day to give us 5 star. We are so glad to hear that our staff took great care of you. We greatly appreciate your business and time. Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122


RJ
Richard J.
Arlington, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Slow Service Response and Executives Prioritized Over Customers.
Overall, it was OK but a bit of a step backwards regarding customer amenities.
EMMA O. from Vandergriff Hyundai responded on 04/18/2019

Hi Richard, We would like to thank you for taking your time to fill out the survey! At this time we are under construction for our new customers lounge! We appreciate your feedback and look forward to seeing you in the future. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122

 


RR
Ruben R.
Fort Worth, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Very good people
Ruben Rios
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for taking time out of your day to give us 5 star. We appreciate you taking the time to share your experience. We greatly appreciate your business and time. Please give us a call to set up your next routine service with us.

Thank you,
Emma Perez
(817) 912-5122


JP
Janie P.
Haslet, TX
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service Department is Great!
The sercice department staff is great! Very helpful, knowledgeable and informative.
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for taking time out of your day to give us 5 star. We are glad to know that your advisor took great care of you. We greatly appreciate your business and time. Please give us a call to set up your next routine service with us!

Emma Perez
Customer Relations Manager
(817) 912-5122


RW
Rhonda W.
Arlington, TX
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service Department
They are very friendly.
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for taking time out of your day to give us 5 star. Also thank you for the praise and mention of our customer service!  We greatly appreciate you and your business. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122

 


NH
Nancy H.
Grand Prairie, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Fast and friendly
Love this place. Fast, friendly.
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for giving us five star! We are so glad to know that you love coming to us for your oil carnages! We greatly appreciate you and your business. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122


GC
Gail C.
Arlington, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Always Excellent Service
2 years ago I made the change from Nissan to Hyundai. The Vandergriff Hyundai team has provided excellent service every step of the way. I get oil changes and other general maintenance 3 times per year(i drive a lot) and service has been great every time.
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for taking time out of your day to give us 5 star. Your recommendation means so much to us and we're so happy to have earned it. We are glad that you always have a good positive experience with us! Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122


GS
Gwinnett S.
Arlington, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
TOP NOTCH SERVICE
I have to say this was the best car buying decision I could have ever made. I FEEL CARED FOR & TAKING CARE OF... Hyundai haven't let me down yet.
EMMA O. from Vandergriff Hyundai responded on 04/17/2019

Thank you, for taking time out of your day to give us 5 star. We are glad to know we have a top notch service! Your recommendation means so much to us and we're so happy to have earned it. Please give us a call to set up your next routine service with us.

Thank you,
Emma Perez
(817) 912-5122


Verified Customer
Arlington, TX
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Great Service
We have had a Santa Fe for 7 years and always go to Vandergriff for service.
EMMA O. from Vandergriff Hyundai responded on 04/16/2019

Thank you, for giving us five star! We are glad to know that you always have a good experience with us at Vandergriff Hyundai! We appreciate you taking the time to share your experience. Please give us a call to set up your next appointment with us! 

Emma Perez
Customer Relations Manager
(817) 912-5122

 


IC
Isaac C.
Mansfield, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Superb and prompt service
Anthony has been my service manager the last few times I have taken my car to be serviced at Vandergriff Hyundai. He remembers me, is friendly, and is honest and trustworthy.
The service we receive is consistently excellent and done within the timeframe we are told it would take.
EMMA O. from Vandergriff Hyundai responded on 04/16/2019

Thank you, for taking time out of your day to give us 5 star.  We are glad you had a good experience with Anthony! We appreciate your business and time. Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122


CL
Cindy L.
Haslet, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Quick Service
Brought car for Oil change on a Friday, it was quick and Car felt great after! Even got a free wash 😀
EMMA O. from Vandergriff Hyundai responded on 04/16/2019

Thank you, for giving us five star. ! Thanks you for the  recommendation that means so much to us and we're so happy to have earned it. Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122


CB
Carrie B.
Arlington, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Pretty quick
Reasonably priced, quick service.
EMMA O. from Vandergriff Hyundai responded on 04/15/2019

Thank you, for giving us five star! We greatly appreciate you and your business. We are glad your visit was very quick! Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122

 

 


DW
David W.
Arlington, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Good service
Happy with workmanship.
EMMA O. from Vandergriff Hyundai responded on 04/15/2019

Thank you, for taking time out of your day to give us 5 star. We greatly appreciate your business and time. Please give us a call to set up your next routine service with us.

Emma Perez
Customer Relations Manager
(817) 912-5122