We're a full-service preventive maintenance and auto repair center serving the Western Mass area. We also specialize in electrical repair, import vehicles and fleet services. We guarantee all our work and we know you'll be happy with the outcome! Now offering 24-HOUR TOWING! We're a full-service preventive maintenance and auto repair center serving the Western Mass area. We also specialize in electrical repair, import vehicles and fleet services. We guarantee all our work and we know you'll be happy with the outcome! Now offering 24-HOUR TOWING!
As we explained to the owner of the vehicle upon pickup, there is a mechanical issue with her vehicle which we discovered upon several diagnostic tests that took our technician well over 5 hours but we only charged you for 1 hour for a total of $222.18 (including taxes & fees). In order to conduct further diagnostics and reach a conclusion, tear down of the engine would have been required, no authorization was given for such work. Furthermore, we had recommended that the vehicle be returned to the original repair shop to address her issues as they claimed to have repaired the engine (including the cylinder head) and should be under warranty. The owner of the vehicle could not say one way or the other if they had actually taken the head to a machine shop to properly address the head issues. In conclusion, we performed diagnostics per customer request, further action was declined.
