ReScore Reviews™ (7)
damage was pointed out to the customer, at which time the customer was not aware that we had damaged the car, we will not hide things from the customer and will fix the vehicle when the customer has the time to bring it back and will supply the customer with a loaner car. we could have not showed the customer the damage.
we would like to say we are sorry for your inconvience with your service appointment, upper management made to call to close the dealership at the last minute, we have had the lounge freshened up and hopefully a lot better, my name is Randy and i am the service manager, I would like to offer you gas for your vehicle because of your wasted trip. Let me know the next time you are in and I will take care of that. I am going to ask you to do something for us; if your would I would ask that you rescore your survey, we are looking for 5 star surveys, our advisors are paid by the surveys they receive, if you can do that we would be most grateful. Thanks for your help in this matter
Good morning, my name is Randy I am the Service Manager at Volume Hyundai. I would like to invite you to come back to our dealership for wash and vac of your vehicle, since we did not get it done your last visit, I would also like to ask if you would rescore your survey and give us a 5 star survey