Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2478 Reviews

ReScore Reviews™ (40)

ReScore
Overall Rating 4.3250018/5Overall Rating 4.3250018/5Overall Rating 4.3250018/5Overall Rating 4.3250018/5rating 4.3250018
Original
Overall Rating 2.2000008/5Overall Rating 2.2000008/5rating 2.2000008rating 2.2000008rating 2.2000008
96% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


AA
Art A.
Miamisburg, OH
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Another great job.
Great service as always, I'll glad the service dept. continues to do a great job with both my vehicles.

TT
Toby T.
Dayton, OH
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Great service as always
Justin was there to assist me and even told me about some things I needed to get done. The staff is always friendly and smiling.
Douglas B. from Voss Hyundai responded on 02/21/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush

Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Dayton, OH
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great!
Kind and fast
Douglas B. from Voss Hyundai responded on 02/20/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Dayton, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Caring, courteous, prompt service
Caring, courteous, prompt service
Douglas B. from Voss Hyundai responded on 02/20/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

CB
Charles B.
Dayton, OH
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
oil change
Mark and the team at Voss always take care of me with friendly conversation and information!
Douglas B. from Voss Hyundai responded on 02/19/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

CB
Carolyn B.
Fairborn, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Service
I have purchased 3 Hyundai cars over the past years. The service department is the reason I come back.
Douglas B. from Voss Hyundai responded on 02/19/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

TM
Tim M.
Eaton, OH
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great Service
They do a great job inspecting vehicle while you are there getting service. Service Advisor is very helpful and customer waiting area is nice and has free wifi. I would not do to any other dealership for service.
Douglas B. from Voss Hyundai responded on 02/19/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

DL
Daniel L.
Dayton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
D Lewis
Xcellnt
Douglas B. from Voss Hyundai responded on 02/19/2019

Good Afternoon,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

CJ
Caleb J.
Dayton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Consistent
Great customer service, convenient and consistent quality service.
Douglas B. from Voss Hyundai responded on 02/19/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

GC
Gregory C.
Verona, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Great service by proffessionals
The service i recieved was excellent. I was greeted, taken care of and on my way in just a bit. Nothing but courteousy, politeness and proffessionalism.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2019 Category: Service
Great service by proffessionals
I brought my car in for an oil change. The tech did a software update. The next time i drove my car, the CHECK ENGINE light came on. After talking to service manager, i find out that the UPDATE is creating issues. The following day i had to return to dealer to get a rental car cause my car wasnt running correctly. I surely hope they fix problem soon. I miss my car and i dont care for inconvenience.
Douglas B. from Voss Hyundai responded on 02/17/2019

Hello,

    I will review your invoice and be contacting you to go over your feedback.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 02/17/2019

Thank you for the opportunity to get this corrected.


 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

BW
Bobby W.
Dayton, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Excellent Service
The Service Team are friendly and excellent service is always done here. Best service department I have taken my cars .
Douglas B. from Voss Hyundai responded on 02/18/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JS
Julie S.
Dayton, OH
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Great service, Proficient staff
I always get my car serviced promptly. They have a seamless drop off process. It's service area is always clean and the waiting area is comfortable. The pricing is given up front with the customer's approval.
Douglas B. from Voss Hyundai responded on 02/18/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JS
James S.
Dayton, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Convenient location, prompt service
Comments
Douglas B. from Voss Hyundai responded on 02/15/2019

Good Afternoon,

Thank you for your Great review of our team and your business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JD
Jeannie D.
Dayton, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great service
When I was told what was wrong with it and what needed to be done I was told it would be about an hour and a half. It ended up only being a little over 30 minutes. I was afraid something very serious was wrong with the car. But it ended up being the spark plugs which cost a little over $200.
Douglas B. from Voss Hyundai responded on 02/14/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

NB
Nalisa B.
Dayton, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
friendly reliable service
the friendly reliable service
no long waiting
Douglas B. from Voss Hyundai responded on 02/13/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

KF
Kevin F.
Miamisburg, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Service
They always go beyond expectations with service.
Douglas B. from Voss Hyundai responded on 02/13/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JH
Jennifer H.
Morrow, OH
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Oil Change
Great experience. Nice to find an advisor (Justin) that listened to me. After my oil change he covered all conditions of the vehicle.
Douglas B. from Voss Hyundai responded on 02/13/2019

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

DG
Donald G.
Dayton, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great staff
Always a pleasure having my car serviced in your shop.. Thanks to all
Douglas B. from Voss Hyundai responded on 02/12/2019

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

MB
Matt B.
Dayton, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great service
Steve takes great care of me at Voss Hyundai. Always friendly, always does what he can to help me out. The staff are great, too. Last time I was there one of the employees brought my 2-year old son a puzzle, stickers, and coloring book with crayons. It really made him happy. Great place to have your car serviced.
Douglas B. from Voss Hyundai responded on 02/12/2019

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

DW
Doug W.
Dayton, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Customer Service
Not disruptive to have tires rotated since I was able to go back and forth to work since there was a shuttle service.
Douglas B. from Voss Hyundai responded on 02/12/2019

Good Evening,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net