Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

2288 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.2894747/5Overall Rating 4.2894747/5Overall Rating 4.2894747/5Overall Rating 4.2894747/5rating 4.2894747
Original
Overall Rating 2.26316/5Overall Rating 2.26316/5rating 2.26316rating 2.26316rating 2.26316
96% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JL
Jon L.
Sugarcrk Township, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
My experience at Voss
Even though I once had a bad experience when getting an oil change at Voss I keep going back because of the service rep Mark. I have a hard time hearing on the phone so I always show up in person to see if I can get right in for service. Nine times out of ten they have been able to accommodate me.
The bad experience was: They didn't tighten the oil plug after servicing the vehicle. As a result, on my whey to Findlay the oil light came on. I pulled over at the first exit in Troy and found a pool of oil under the car. Called AAA and had towed to Hyundai dealer ship In Vandalia. Was told I needed a new motor . Voss checked it out and determined that the motor was fine and said that I would get future oil changes at no charge. (that hasn't happened.

Verified Customer
Xenia, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
My visit to Hyundai.
Customer service is great! Mechanics do excellent job!

Verified Customer
Fairborn, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service
Highly recommend

DB
David B.
Dayton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Fast, friendly service
My car was serviced at the schedule appointment time. The service manager doing the write-up was very friendly and made sure he knew exactly what I wanted done. The work was performed quickly while I waited and the price was good.
Douglas B. from Voss Hyundai responded on 11/16/2018

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

DM
Denise M.
Miamisburg, OH
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Fall Tune Up
Comfortable waiting area and wonderful staff! Suggest change Bunn coffee maker for Keurig single serve
Douglas B. from Voss Hyundai responded on 11/16/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

We are getting ready to remodel the waiting area and we will change over the coffee system during that, but thank your for your suggestion.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

LS
Leanne S.
Dayton, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Everyone is so nice
The service department took great care of me and my Kona
Douglas B. from Voss Hyundai responded on 11/16/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

DW
Doug W.
Dayton, OH
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great Customer Service
Doesn’t mess up your work day. Portal service makes it easy to drop off your car and go back to work.
Douglas B. from Voss Hyundai responded on 11/15/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

KA
Kathy A.
Sugarcrk Township, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Great service
Mark and the crew are top notch with professional aervice
Douglas B. from Voss Hyundai responded on 11/15/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

CM
Charles M.
Lebanon, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service!
They went out of their way to make me happy.
Douglas B. from Voss Hyundai responded on 11/14/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

SB
Stephen B.
Bellbrook, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Peerless service!!
I can't say enough good things about Voss Hyundai! From the beginning of my car-buying experience to each service appointment, everyone I've dealt with has been exceptionally knowledgeable and polite. I won't go anywhere else!
Douglas B. from Voss Hyundai responded on 11/13/2018

Hello,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

MP
Marie P.
Dayton, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
first time experience
First time dealing with the brand Hyandai and this location.. good experience. answered my questions. did not have to wait for hours...
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Centerville, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2018 Category: Service
Car still doing the same thing
My car isn’t better I feel like I have to go someplace else now to find out what’s wrong
Douglas B. from Voss Hyundai responded on 11/11/2018

Hello,

    I can follow up with you on Monday and go over your concerns and questions.

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

     Is there a good time that you could contact me to go over your concerns?

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 11/16/2018

Thank you for the opportunity to get your concerns resolved.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Centerville, OH
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Clean and friendly
Good
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JS
Julie S.
Dayton, OH
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Quality Dealership
People try to discourage me from taking my car to the dealership saying it's too expensive. Well, I disagree, I just got 4 new tires for what I would have paid at most "tire" stores. The crew at this dealer are top notch. The place is clean, the waiting area is comfortable and the staff are friendly and knowledgeable. Their customer service is 5 star. Why wouldn't you want your vehicle serviced by the same place that sold it to you, afterall, their good name is on the line. Give Voss Hyundai a try, you won't be disappointed.
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service department and team. I will be sure and let the rest of the team how pleased you are.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

JS
Julie S.
Springboro, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Fix my Tuscon under warranty
Appreciate how quick the turn around time is to receive my car back.
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

AB
Amanda B.
Lewisburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
clean and friendly
fast service.
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

TJ
Tim J.
Dayton, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellent service, as usual
My daughter and grandson came in for an oil change. The work was done quickly. Also, a backseat seatbelt buckle which was on the belt backwards was removed and re-installed properly. My daughter was very pleased.
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Sugarcrk Township, OH
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Service review
Mark does an excellent job
Douglas B. from Voss Hyundai responded on 11/12/2018

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Bellbrook, OH
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Quick, easy, and honest
They didn’t just do all the services I thought I needed. I requested a tire rotation but they came back and told me I did not need one, saving me money. They could’ve easily just done what I requested and billed me for it but instead they only did what was needed.
Douglas B. from Voss Hyundai responded on 11/09/2018

Good Afternoon,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

Verified Customer
Beavercrk Township, OH
2003 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Honest friendly people, with the knowledge to work on my vehicle
Yes, when talking about cars I always mention how pleased we are with the Voss dealership
Douglas B. from Voss Hyundai responded on 11/09/2018

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net