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Customer service is a mess. Constant management turnover. Zero communication. And worst of all—they don’t fix things. I’ve had to return multiple times because they forgot to hook something up after a repair. It’s a circus.
The service manager looked me in the eye and said, “I don’t need to know! We’re great! Thanks!” — pounding the counter and storming off — when I calmly brought up years of unresolved issues. All recorded, by the way.
I’m easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn’t wish this experience on anyone, and I wouldn’t trust Hyundai—or Hyundai Waco—if you need a reliable vehicle or want to be treated like a human being who depends on one.