I am very sorry for the problems you experienced with us on your last visit. The part that we had to order for your BMW was a brake pad wear sensor and these are not always needed unless the electronic pad wear sensor touches the rotor then it has to be replaced to turn the light out on the dash. I am sorry we did not stock that electronic sensor and we had to get it from another warehouse out of Arlington. What bothers me the most is your lug nuts were not tightened on the left rear wheel and fortunately no damage was done to the vehicle or the wheel. I employ very skilled ASE Certified technicians. I will not make any excuse for what happened, lug nuts were not tightened and it is not an acceptable practice for us or anyone else in the industry. Steven told me about the incident when I got to work this morning so I called and left you a message to see how you and your vehicle are doing and to apologize for your terrible experience you had with us. We care about you and your vehicle. We want your vehicle safe at all times so that you are safe and the people around you are safe. If there is anything you need or want me to do please do not hesitate to come by call or email me. I want you to have faith and trust in our level of service and quality of repairs you receive from us at all times. Thank you for your business and I hope that you will trust us enough to let us service your vehicles in the future.
On several occasions they have beaten the price that they originally quoted us, saving us plenty of money over the years.
This last time we took my car in, the part they were shipped to use for repairs was not the best quality part BUT they had made plans to get a better part and had already ordered it before calling us- they DID NOT pass this expense on to us, our bill didn’t change a single cent.
It was going to take several days(this was on a Friday) for the new part to come in , they allowed me to drive the car with the part on it even though it would cause them to end up losing money on a now- used part.
We would not take our vehicles anywhere else!
Did not try and sell me unnecessary repairs.