Business Solutions
English Español
SureCritic / Wallace Collision Center
business image

Wallace Collision Center

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(43 Reviews)
25
Write a Review

Score Details

5 stars
56%
4 stars
20%
3 stars
7%
2 stars
3%
1 star
13%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
25
Net Promoter Score ®

Business Details

Categories
Contact
(423) 764-1145
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1625 Bluff City Hwy Bristol, TN 37620-6055
Get Directions

Affiliations

Wallace Collision Center's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(43 Reviews)
Write a Review
Recent Reviews
RB
gravatar
Rand B.
Mountain City, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/26/2025
0
Does not complete repairs and takes your money
Wallace Collision Center has not upheld our legal contract to completely repair, replace and or install the front bumper of our vehicle. My 2019 Nissan Rogue has been at their facility twice and sad to say that they have treated us badly and have not completed installing the front bumper completely. They have made false additional damage claims and frivolous inspection or diagnostic claims, plus they have definitely overcharged us on parts. They have refused to complete the proper installment of our front bumper and will not communicate with us, unless we pay them additional money for false damage claims, that they say is needed in order to complete the repairs. The truth of the matter and resolutions is that they fix my bumper so that it sets and holds properly into the side bracket, which would cause the bumper to set flush with the fenders. I also, took pictures to show how the bumper looks without it being secured into the side brackets and how the vehicle would look flawless, if the side brackets held the bumper in place. Since, Wallace Collision Center has failed to order these two inexpensive parts, I have gone ahead and ordered these OEM parts. Left Side Bracket-Nissan 62223-4BA1A and the right-Side Bracket 62222-4BA1A for a total of $18.82 for both OEM Nissan Parts. I will not and should not have to pay any more money for Wallace to install these parts. It's extremely sad that Wallace Collision Center, Bristol TN, would put any customer through this type of trauma and experience. I have had many sleepless nights and stressful days, baffled of this company's behavior and lack of ability to complete the simple contracted repairs in which they were paid a lot of money in full by me. The owner has not contacted me as requested to and promised by his staff in attempt to resolve these issues. See attachments Disabled elderly, plus veteran treated poorly by Wallace Collision Center, Bristol TN This is only the basics, I have detailed information that would make you cringe. I am limited on the characters with all the review platforms.
John Russell B. from Wallace Collision Center responded on 06/27/2025 06:10 AM

Your review is false and a complete misrepresentation of the work we performed on your vehicle. We have been transparent with you in our communication and have consistently communicated with you regarding the issue of your bumper not fitting 100% correctly.

Upon disassembling your vehicle, we found that the accident had also bent your fenders, directly influencing how the bumper fastens to the front of your vehicle. We reached out to you regarding the alignment issue when we test-fit the new bumper to your vehicle and you came to the collision center to inspect the fitment of the new bumper. You chose not to have the fenders repaired or replaced, resulting in the misalignment of the bumper.

The parts you mentioned in your review are bumper retainers that attach to the fender. The original bumper retainers on your vehicle were not damaged. Due to the bent fenders on your vehicle, the bumper retainers and front bumper do not align 100% correctly.

Offers and Posts
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Trust Subaru Certified Collision Centers for expert collision repairs. With skilled technicians and genuine parts, we ensure safety and quality for your Subaru.
Prevent dings and scratches from tainting your road trip memories. Rely on our Subaru Certified Collision Center for assistance. Arrange a complimentary evaluation today and bid farewell to unwelcome souvenirs.
Thank you for your excellent review! We're thrilled to hear that our team provided you with exceptional service throughout the process. We appreciate your support!
Learn More
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Thanks for the great review, Wallace! We're glad you felt safe and taken care of at Wallace Collision Center!
Learn More
Thanks for the great review, Howard! We're glad you're happy with the repair and that we delivered on time.
Learn More
Thanks for the great review, Alan! We're glad we could help you with the extra damage and make sure everything was taken care of.
Learn More
Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Thanks for the great review, J.C.! We're so glad your vehicle looked beautiful when it was returned.
Learn More
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.
Thanks for the great review, Debbie! We're glad you've been pleased with our work and customer service.
Learn More
Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.
Thanks for the great review, Calvin! We're so glad you had a great experience with us. We take pride in providing quality service and genuine Subaru parts.
Learn More
Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.
Thanks for the kind words, Shelly! We're so glad you had a great experience with Amber, Braden, and the rest of our staff. We always strive to put our clients first and make sure their vehicles are taken care of.
Learn More
Thanks for the great review, Connie! We're so glad to hear that your car was taken care of quickly and that our staff provided excellent communication.
Learn More
Thanks for the great review, Debbie! ? We're glad you've been pleased with our work and customer service. #WallaceCollisionCenter #Bristol
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.