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Walnut Creek Ford

Average Score
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
3.4
(16 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Walnut Creek Ford has a comprehensive new and pre-owned vehicle inventory and anyone looking for a vehicle will likely find it at our dealership. We will keep your vehicle running in top condition with our award winning service and part departments.

Categories
New Car Dealer
Contact
(925) 932-2900
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1800 North Main Street Walnut Creek, CA 94596

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Walnut Creek Ford has a comprehensive new and pre-owned vehicle inventory and anyone looking for a vehicle will likely find it at our dealership. We will keep your vehicle running in top condition with our award winning service and part departments.

Categories
New Car Dealer
Contact
(925) 932-2900
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1800 North Main Street Walnut Creek, CA 94596

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Walnut Creek Ford has a comprehensive new and pre-owned vehicle inventory and anyone looking for a vehicle will likely find it at our dealership. We will keep your vehicle running in top condition with our award winning service and part departments.

Categories
New Car Dealer
Contact
(925) 932-2900
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1800 North Main Street Walnut Creek, CA 94596
All Departments' Reviews
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
3.4
(16 Reviews)

SH
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Scott H.
Concord, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2020
Killer brake job
My friends 80 plus year old uncle brought his 97 E350 in for brakes. W/C Ford replaced front pads, rotors, rear shoes and drums, right rear axel seal. He brought vehicle back 3 months later stating brakes still were not right so W/C Ford replaced front pads, rotors and calipers and charged him again. One of the two visits also replaced outer tie rods and charged him for a alignment, he got no print out. He puts about 5,000 miles a year on it and was told brakes are fine even though he thought they were not. His nephew sent him to me to charge his a/c and first thing I find is his brake booster hose laying in the belts about 1/2 way rubbed through. Took pictures and told him to come back and would check his brakes, parking brake went to the floor. He brought it back 1 week later and first checked the front brakes. Never seen this before they siliconed on his dust caps and could tell someone did not know how to remove them. Brake fluid was dark brown which having the calipers changed you would think the fluid would be clean, not!
Bleed front brakes and proceeded to the rears where as I took the drums off brake hardware fell out both sides. At this point went to W/C Ford to speak to Tim the manager. When asked why they charged him 2 times in 3 months for front brakes he replied how am I to know what happened 1 1/2 years ago. Then we spoke about the rear brakes in pieces with pictures and Tim told Bruce I'll get the parts for you and make it right. Well 4 days go by and finally get notice parts are there. Bruce picked up brake hardware and what do you know wrong hardware and they go it from Orileys not Ford?? Tim had called the previous week and asked what size shoes in the rear. How could he not know they put them on! Well with the wrong hardware brought it back to Tim and asked what they were going to do for this man. Tim told me he worked it out and that was not right. Bruce told me he is going to comp me an alignment because his front tires were getting chewed up and I told him you already paid for that and it was done wrong so thats not a comp. Sum it up he paid 2 times in 3 months for front brakes, rear brakes looked like Helen Keller did them, booster line left to rub through in belts which would have killed him or someone else and a alignment that is wiping out his tires, oh yes aftermarket parts from a factory dealer. Tim basically told me to get out of his department, told him I'm contacting the B.A.R. In all sense of the title "A Killer Brake Job".
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