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Walter C Cranston & Son

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(229 Reviews)
90
Write a Review

Score Details

5 stars
92%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 Walter C. Cranston and Son, Inc. has been repairing vehicles for over 70 years! 4 generations strong, with a lot of know how. We have 10 service bays offering everything from oil changes to complete engine swaps. We are your complete automotive repair facility. In addition to repairs, we also offer AAA roadside assistance, including 24 hour towing.



In 1947, Walter C. Cranston Jr. came back from WWII, and with his dad started Walter C. Cranston and Son, Inc. Located at 321 West Boylston Street, Worcester, MA repairing vehicles for the local community. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(508) 835-3720
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
205 W Boylston St A West Boylston, MA 01583
Get Directions
Walter C Cranston & Son's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(229 Reviews)
Write a Review
Recent Reviews
PB
PATRICIA B.
Chevrolet Malibu LS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2025
verified customerVerified Customer
10
The best!
The driver was exceptional & so are the mechanics. They make a female feel assured that I was in good hands.
PD
PATTY D.
Nissan Frontier SV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Excellent service
Quality, reliable service
MP
MARIA P.
Rutland, MA
Jeep Patriot Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Emergency Service
Great customer service. From towing to repair work, it’s a very professional experience.
KH
KIETH H.
Ford RV Cutaway E350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
10
Helpful crew and owner
We were traveling in out RV heading back home to NC and my check engine light started blinking pulled Dover to fi d a place and went to the Camping World and they said they don't work on the engines and recommended Cranston's down the street went in and explained that was traveling back to NC and had a problem they were very helpful and fit us into an already busy day. Thay diagnosed the problem and had parts ordered and was done the job in 2.5 hrs we could not have stopped at a better garage the customer service was awesome from the owner to the tech that did the work I would recommend this garage to anyone. And a big Thank You to all the staff there for getting us back on the road so we could get home safely.
SM
SCOTT M.
Toyota Camry Hybrid LE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
True Professional
Always have a great experience when using Cranston‘s for car repairs. The service and professionalism is second to none. I would highly recommend for any car repair.
Say hi to Steve the manager at the front desk, he is the heartbeat of the garage.
Great family owned business for several generations… Still going strong for a reason!
JK
JUDITH K.
Toyota Prius V Two
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
I had to be towed because I hit a curb and had two flat tires, the the guy that towed me was awsome, once it was towed to Cranstons the men there were great answered all my questions and very respectful. I would recommend them 💯
Added comments above
BT
BOB T.
Volvo S80 T5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Quality Service
Very knowledgeable staff. Very professional. Quality Service
DS
DIANA S.
Subaru Forester Premium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
verified customerVerified Customer
10
Excellent
This was the best repair experience that I ever had. They were honest fair and it made me believe that there are still trustworthy businesses out there. I will continue to go there for all my mechanical needs from now on. The kindness and concern was something you dont see in most businesses anymore!
KN
KRISTIN N.
Dodge Grand Caravan GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Quick and Honest
2 cars in 2 weeks- so reasonable and helpful. Great communication and back on the road!
KK
KARIN K.
Hyundai Elantra GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Excellent Service
After having vehicle towed to Walter C Cranston & Son, they took my car in immediately to repair my alternator. Although, I had a problem with the newly installed alternator, they were able to fix the problem at no cost to me and I hopefully I will get few more miles on my old car that has over 217,000 miles on it until I'm ready to purchase a new vehicle. Thank you for your service.
KN
KRISTEN N.
Chevrolet Malibu LS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Trustworthy and honest
We love Cranston’s and will keep coming back to the trusted, kind and honest service! Hardworking, quick and reliable helps keep us all on the road!
CW
CAROLYN W.
Nissan Rogue SV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2025
verified customerVerified Customer
10
Friendly and efficient
The staff is great and they always do good work.
DS
DAVE S.
West Boylston, MA
Toyota RAV4 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
10
Excellent service
Have been a loyal customer to Cranston’s for 30+ years!
They are very honest and always do quality work!
Highly recommend!!
AB
ANDREW B.
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Classic truck
Top notch, precise, quality and honest people. Been fixing a classic truck and Steve and company have been amazing to get it squared away.
RV
RICHARD V.
Chevrolet Camaro Z28
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2025
verified customerVerified Customer
7
car was towed to this company.
Car was towed there after breaking down.
Displaying Review 1 - 15 of 229 in total
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