Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

58 Reviews

98% Would Recommend
Latest Review over 5 years ago

Reviews


SD
SHANTAI D.
Chevrolet Aveo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2013
good
Although I was dissappointed with what they found in my car, Stuart kept me updated with all they were doing and the cost of the work. Stuart worked to get me the best price he can find and make the repair as efficiently as they could. The job was done quickly I hope will last for a long while.

HL
Hawkins L.
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Hawkins said they really met her needs, in a personal, honest way. She doesn't find that at other shops.
This review was collected via phone interview by Customer Research Inc.

JS
Jonathan S.
Acura 3.5RL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2012 Category: Service
Jonathan said this business was straightforward and understanding.
This review was collected via phone interview by Customer Research Inc.

LN
Laboy N.
Washington, DC
Isuzu Rodeo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2012
Keep up the good work
This is my second time taking my car to you guys for an oil change, both times I was pleased with your service. Everyone was informative, honest and quick.
I was impressed that there was coffee and interent available while we wait for our vehichles....keep up the good work!

MM
Mimi M.
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2012 Category: Service
Mimi said everything was great.
This review was collected via phone interview by Customer Research Inc.

GD
Genevieve D.
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2012 Category: Service
Spoke with Hues. He said the business was good.
This review was collected via phone interview by Customer Research Inc.

WS
WILSON S.
Washington, DC
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2012
Great
Now trust me because I never waste time writing a review lol but the service was great fast and I went in for one thing a oil change they gave me feedback about my car to my surprise no problems!!! I love auto places who don't try and sell Yu things or lie to Yu about things to get fix on yur car! Front desk lady has an attitude problem but other than that great place I would recommend!

MC
Mr./Ms. C.
Washington, DC
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2012
Most improved Custmer Service ! ( :
Customer Servce has greatly improved at Washington Aut Repair, especialy since Stuart Porter began managing it. I'm old enough to remember when service meant treating the customer well. My car was serviced, and returned with the floor swept. That was sweet ! Thank you.

MD
Morris D.
Infiniti G35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2012 Category: Service
Morris said the business was quick.
This review was collected via phone interview by Customer Research Inc.

YD
Yvonne D.
Lincoln LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2012 Category: Service
Yvonne said that her service was quick and they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

NG
Nero G.
Mercedes-Benz 300E
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2012 Category: Service
Nero said he was happy with the service this business provided him. This business was very responsive as he had a sudden emergency the day after Thanksgiving. They repaired the problem with his vehicle immediately and pointed out another one. He said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

BT
BRITT T.
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2012
honest auto repair
This is the second time I have been to Washington Auto. They are professional and explain to you, the work being done on the vehicle. The prices were fair and I have had no problems with the work. the location is convenient, just in case you need to leave the car and ride the bus or metro.

GS
Gunn S.
Pontiac Grand Prix
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2012 Category: Service
Shammika said there was a misunderstanding with the pricing, but this business ended up taking care of the issue. She said this business had good customer service and she would definitely recommend them.
This review was collected via phone interview by Customer Research Inc.

WT
Walken T.
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2012 Category: Service
Walken said the receptionist at this business needs a better attitude. That would make this business better because she has to deal with the receptionist when she first arrives at this business. She would love to bring her vehicle back but will not if she has to deal with this receptionist. If she is spending money, she doesn't want to debate and go back and forth. A business is a business, the way a customer is approached needs to be appropriate. Other than that, she said she did get perfect service. The people who gave her service were wonderful and excellent. She would probably recommend this business to others but if she has to deal with the same receptionist, she probably would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

SB
Scatt B.
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2012 Category: Service
Belra said everything is fine.
This review was collected via phone interview by Customer Research Inc.

RS
Rispin S.
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2012 Category: Service
Sarah said the receptionist at this business was not very knowledgeable about what was going on with her vehicle. She said she had to go across the street to get the parts the business needed to finish the oil change. The business is in a convenient location.
This review was collected via phone interview by Customer Research Inc.

EW
Ellis W.
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2012 Category: Service
Ellis said this business has great customer service but he was a little disappointed at the end of his visit. He said the employee that was replacing the light bulb to his left signal light had replaced the bulb but did not put the light back into the vehicle. Instead of putting the light back in the vehicle he left for 15 minutes to test drive another customers vehicle.
This review was collected via phone interview by Customer Research Inc.

DR
Douglas R.
Cadillac Fleetwood
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2012 Category: Service
Douglas said they are great.
This review was collected via phone interview by Customer Research Inc.

EN
Ed N.
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2012 Category: Service
Ed said the service was fast and efficient. Also, he noted the receptionist was very courteous.
This review was collected via phone interview by Customer Research Inc.

GJ
Gross J.
Washington, DC
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2012 Category: Service
John said the repair was done pretty quickly.
This review was collected via phone interview by Customer Research Inc.

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