Wayne Auto Mall Hyundai


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

947 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
92% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 02/16/2018
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" service timely"
Diagnostic and repair was quick and timely.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 12:49 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/16/2018

thanks for the 5 star review  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great "
Great!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 12:40 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/16/2018

thanks for the review  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Waiting Area - Able to work was a huge plus"
Great Waiting Area - Able to work was a huge plus. Excellent Kitchen area.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 09:10 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/16/2018

thanks for the feed back 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Aliaksandra S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Professional workers, great and fast service!
Thank you
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 12:40 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/15/2018

THANKS FOR THE 5 STAR REVIEW  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Meg S. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treated very well by all staff. Update calls and a great loaner car!"
Treated very well by all staff. Update calls and a great loaner car!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 06:15 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Viray R. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Fast service, waiting area is clean and comfortable
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/13/2018 03:16 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Anthony D. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly helpful people"
Very friendly, helpful people. Bent over backwards to help.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/13/2018 04:34 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Michael C. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" PROFESSIONAL SERVICE ALL AROUND ."
GREAT SERVICE
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/12/2018 08:11 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Michael L. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Service rep is very helpful
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/12/2018 05:55 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Ivan H. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Anthony in service is the primary reason I service my Genesis with Wayne Hyundai Mazda. His responsiveness, attention to detail and eagerness to please is above and beyond. "
I have always been happy with the service levels at Wayne Hyundai and the primary reason is the service and attention I get by Anthony. While the other people in the Service department are professional and courteous, Anthony stands above them all and whenever I have my car serviced, I work Anthony unless he happens to be out. You need to be sure to take care of Anthony. Not sure I would come back if he is not there. It would certainly be a setback. Ivan Harlow
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/01/2018
Service Type: Maintenance
Review Created: 02/10/2018 08:17 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star review  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Dilshan E. on 02/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All good"
Got a free service as part of the free life time oil change deal. Everything done up to my expectation.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/03/2018
Service Type: Repair
Review Created: 02/10/2018 07:19 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/14/2018

thanks for the 5 star 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great COSTUMER service. Will be back for sure
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/06/2018 07:16 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/09/2018

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Alexandr D. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service visit"
Everybody was great, courteous and accommodating. Took a while for the service to be complete but they were swamped. All in all was satisfied with the visit.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/03/2018
Service Type: Maintenance
Review Created: 02/06/2018 05:35 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/09/2018

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Marie C. on 02/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The little things count"
Love the loaner car option, the free food and beverages, the free car wash. This is definitely my fav for servicing my vehicle.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/06/2018 09:36 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/09/2018

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Jill D. on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall visit"
The service and time spent was great. But, an older woman sitting in the chair getting checked in by the gentleman that helped me slipped and fell to the floor, she hit her head on the chair, we all jumped up to help her. I was shocked that not one employee ( even the one helping her) called a manager to write the report up should something health wise comes from this. She was too old to think about that..
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/05/2018 05:33 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/05/2018

THANKS FOR THE FEED BACK 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Libia P. on 02/04/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AWESOME"
VERY FRIENDLY BUT AT THE SAME TIME VERY PROFESSIONAL
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 01/27/2018
Service Type: Maintenance
Review Created: 02/04/2018 03:54 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/09/2018

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Janette T. on 02/02/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible"
I need someone to call me and fix this issues
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 02/02/2018 07:10 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/09/2018

Someone will be calling you sometime today to go over your visit. Thank You.

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Stephanie P. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
The service is great. The wait times are reasonable. And most importantly the staff is honest and helpful. Thank you!
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/30/2018
Service Type: Repair
Review Created: 02/02/2018 11:31 AM
Rob S. at Wayne Auto Mall Hyundai responded on 02/05/2018

THANKS FOR THE 5 STAR

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Celik M. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice place"
Workers very friendly...
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/01/2018 03:53 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/05/2018

THANKS FOR THE 5 STAR 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 02/01/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"great customer service, bad repairs"
It took three trips to the dealer or repair shop to get the problem in my car fixed.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/01/2018 12:59 PM
Rob S. at Wayne Auto Mall Hyundai responded on 02/05/2018

Very sorry to here about your recent service visits. We have contacted Hyundai engineers about the issue to prevent this in the future. If there is anything else we can do in the future, please let us know. Once again we do appologize for your inconvience. 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
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