Wayne Auto Mall Hyundai


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

1050 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 3.71429/5Overall Rating 3.71429/5Overall Rating 3.71429/5rating 3.71429rating 3.71429
Original
Overall Rating 2.21429/5Overall Rating 2.21429/5rating 2.21429rating 2.21429rating 2.21429
92% Would Recommend
100% Business Response
Latest Review 2 days ago
Elaine T. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and attentive service"
Great service and explanation of the work done.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/20/2018 09:16 AM
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
I like the service staff and the waiting area is above par.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 03:35 PM
Harriet K. on 04/19/2018
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"Service"
Everyone was friendly and helpful. I didn’t feel pushed into some of the services I couldn’t afford at this time.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 07:14 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/19/2018

THANKS FOR THE 5 STAR REVIEW!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Robert C. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sonata 2015"
Excellent service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/16/2018 04:49 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/17/2018

THANKS FOR THE 5 STAR REVIEW!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and pleasant "
Na
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 10:30 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/16/2018

THANKS FOR THE 5 STAR REVIEW!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile..."
Anthony my service representative is always accommodating.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/15/2018 07:55 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/16/2018

THANKS FOR THE 5 STAR REVIEW!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"15 000 mile service"
Service was good, but customer waiting area needs updating to be a comfortable place to wait for 2 hours!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/12/2018 09:36 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/13/2018

thanks for the feed back !!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Comfortable Environement "
They addressed all three problem areas I mentioned, and provided me with a courtesy vehicle while the services were made. I didn’t feel inconvenienced by the problems with my car. Everything was covered under warranty, and my car was returned within a timely manner. My only complaint would be the two times I’ve come to service my car there, they’ve called to tell me it’s ready, but when I arrive they say that it hasn’t had it’s complimentary cleaning. This leads me to wait longer for my vehicle. I would suggest calling once the vehicle is cleaned, not just when the servicing is complete. Other than that, I’ve had two wonderful experiences. The facilities are clean, and provide refreshments for customers who are waiting, along with a stocked children’s section to keep toddlers at bay. I would definitely recommend to a friend, and will return for future services.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 05:00 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/11/2018

THANKS FOR THE FEED BACK !!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Timothy D. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service..."
Friendly,clean,prices are good and wait time is reasonable...
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/10/2018 01:37 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/11/2018

THANKS FOR THE 5 STAR REVIEW!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
I called With a problem got an appointment within a reasonable time frame. I dropped the car off the night before and had an appointment at 10am and the car was done before that time! Everyone is so nice and helpful, car was brought right up to the door for me. Couldn’t have asked for anything better!
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/05/2018
Service Type: Repair
Review Created: 04/10/2018 01:03 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/10/2018

THANKS FOR THE 5 STAR REVIEW!!!!!  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Robert C. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service Rep. Anthony Cunha "
Anthony Cunha epitomizes everything you need/want from an employee (I believe 10+ years at the dealership). His professionalism, expalanation of issues and easy manner are the main reasons for servicing my car at the dealership. Truly an asset and I hope management recognizes what he provides to the firm/customers. Please let me know if you have any further questions. Thank you. Rob
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 12:29 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/10/2018

THANK YOU SO MUCH FOR THE COMPLEMENT HOPE WE SEE YOU SOON ALSO THANKS FOR THE 5 STAR REVIEW!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
Comfy accommodations, communicative staff, free wash, and efficient service made this appointment pain-free.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/07/2018
Service Type: Repair
Review Created: 04/10/2018 11:52 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/10/2018

THANKS FOR THE 5 STAR REVIEW !!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Cocettina M. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"PEOPLE !!!"
5































5*****
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/09/2018 02:20 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/10/2018

thankd for the 5 star review!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Matthew K. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service! Drive right in and get things done while you wait. The oil change is free when having other services done. Friendly staff.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/04/2018
Service Type: Repair
Review Created: 04/09/2018 10:49 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR THE 5 STAR REVIEW!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Gina D. on 04/09/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service in Time of Need!!!"
Even though they usually don't diagnose problems over the weekend. I had a rattle, and was afraid to drive it to my Mom's over the Easter weekend. Not only did they diagnose the problem, they fixed it, in only a few hours, on a very busy day!!!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/31/2018
Service Type: Maintenance
Review Created: 04/09/2018 03:09 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR THE FEED BACK !!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"At easy"
Very clean, accommodating, professional and calm surroundings and people Put you at ease while you wait for your baby/car to be diagnosed or worked on. They have everything you need me to make you feel comfortable.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/29/2018
Service Type: Repair
Review Created: 04/07/2018 05:14 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR 5 STAR REVIEW!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, thorough service"
Appreciate that they take the time to explain what service is needed and help prioritize what work needs to be done and what can wait if cost is an issue.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/30/2018
Service Type: Maintenance
Review Created: 04/07/2018 03:48 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR 5 STAR REVIEW!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Robert T. on 04/06/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
No comments
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 03/29/2018
Service Type: Repair
Review Created: 04/06/2018 06:32 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR THE FEED BACK !!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Fast service
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 04/03/2018
Service Type: Repair
Review Created: 04/06/2018 12:39 PM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR 5 STAR REVIEW!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 04/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"95K miles and going strong "
Easy place to do work at while getting service. Service Advisors and technicians top notch.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 03/28/2018
Service Type: Maintenance
Review Created: 04/06/2018 01:55 AM
Rob S. at Wayne Auto Mall Hyundai responded on 04/09/2018

THANKS FOR 5 STAR REVIEW!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
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