Wayne Auto Mall Hyundai


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

806 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.9090918/5Overall Rating 3.9090918/5Overall Rating 3.9090918/5rating 3.9090918rating 3.9090918
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
92% Would Recommend
100% Business Response
Latest Review 1 day ago
MARIE S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is very professional"
Very pleased.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/16/2017 11:52 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/16/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Bernice R. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service; Great customer service"
Service was prompt. The attendants were very courteous and helpful. Denise was excellent!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/11/2017
Service Type: Repair
Review Created: 11/14/2017 02:10 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/16/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
ADAM S. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good job"
Everything was better then I thought it would be
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 11:44 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/16/2017

Thanks for the feedback!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Daniel L. on 11/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean"
Friendly employee that makes you feel at home, clean and organized place with a kids friendly waiting area!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/12/2017 06:46 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/16/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Bryan F. on 11/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fine service"
Everything was fine
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/11/2017 03:59 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/16/2017

Thanks for the feedback!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Peter P. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always satisfied"
Good communication, honest evaluation, fair pricing. When delayed due to unexpected work needed I was driven home and picked up. Top notch.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/10/2017 06:02 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/10/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
VIVIAN S. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous staff, clean environment."
Car was serviced on time. I am very satisfied with the service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Repair
Review Created: 11/09/2017 05:14 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/10/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Harriet K. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular service maintenance "
Great service and value
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/07/2017 05:50 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/08/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
David F. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
car finished in a timely manner everyone is friendly,, dealership very clean
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/02/2017
Service Type: Repair
Review Created: 11/07/2017 01:37 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/07/2017

KMHGN4JFXFU035412

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Rob S. at Wayne Auto Mall Hyundai responded on 11/07/2017

Thank You for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Gary B. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance"
You are top of the price so you need to stay professional and efficient as there are others in the area waiting for you to lower your service.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:44 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/07/2017

Thank You for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Al W. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome job"
The advisor was very friendly
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/04/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:32 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/07/2017

Thank You for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Theodore G. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Dept"
Speedy and courteous
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 11:42 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/07/2017

Thank You for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Judith D. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent 😃"
Done in a timely manner 👌
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/05/2017 01:08 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/06/2017

Thank you for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Susan M. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car service oil change & trouble with tire"
Location works for me and everyone is very polite and willing to service you more than 100%
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 10/30/2017
Service Type: Maintenance
Review Created: 11/03/2017 03:20 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/06/2017

Thank you for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Gerald D. on 11/03/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"The timeliness of the service"
I have had my car serviced at this location a few times. I have never had a problem with the work. It does seem that they don't like to give loaner cars, but attempt to give you a rental.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 11/03/2017 08:06 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/06/2017

Im sorry you only felt we deserved 3 stars. We have a number of loaners available but they have to be reserved in advance. I do not understand what you mean by attempting to give rentals as we do not have rentals. There are certain situations with certain insurances that do not allow coverage when placed in a loaner but that is not in our control. That would be the only time the vehicle would have to be paid for daily so that coverages can be applied. Thank you.

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Westin G. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LOVE IT EVERY TIME I WENT "
Super friendly staffs, fast, courtesy, fair price. The only place I go to for my auto service.
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 10/28/2017
Service Type: Maintenance
Review Created: 10/31/2017 02:37 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/01/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
JUDITH P. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/31/2017 08:26 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/01/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Rosalie C. on 10/31/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"RC"
Always have excellent and courteous service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 10/20/2017
Service Type: Maintenance
Review Created: 10/31/2017 06:34 AM
Rob S. at Wayne Auto Mall Hyundai responded on 11/01/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was done in a timely manner"
Great dealership highly recommend
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 10/30/2017 04:16 PM
Rob S. at Wayne Auto Mall Hyundai responded on 11/01/2017

Thanks for the 5 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
Verified Customer on 10/23/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Nothing for FREE in this world not even a Free Oil Change"
Brought my Hyundai in for a 5000 mile check up with the Free Oil Change. Don't think it was done properly. From now on I'll keep doing my own oil change. At lease I'll know it was done and done right.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/23/2017 08:01 PM
Rob S. at Wayne Auto Mall Hyundai responded on 10/24/2017

Hello,
      Im very sorry that the service that you we given was poor. I assure you we do not use recycled oil we get our oil directly from castrol and the oil in your vehicle is not full synthetic. Your vehicle is direct injected and this does allow for a certain about of carbon to blacken the oil quickly from the normal combustion process. Just about all the vehicles we sell at this this time have that system and the condition of the oil is the same on all models and across brands. As for the lack of proper look over of your vehicle I would like to inform you that the Techncian that serviced your vehicle is no longer with us due to quality control reasons and I assure you that we do not allow that here. I will be adding a full detail to your account which is 149.95 value for the inconvienence. Please let me know if there is anything else or anything I can do differently for you. Thank You.

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300
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