Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1339 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 3.4615408/5Overall Rating 3.4615408/5Overall Rating 3.4615408/5rating 3.4615408rating 3.4615408
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


AM
Anthony M.
Wayne, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Service
They all go over and beyond to get your car seviced quickly
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Bloomingdale, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Very friendly and knowledgeable service
It Is easy to make an appointment and the staff is very knowledgeable
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review and the kind words about the staff  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Wayne, NJ
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Good job
They did a good job fixing my car
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review we always do our best when it comes to customer vehicles  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Bloomfield, NJ
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Hyundai
Staff very friendly. Did not have to wait long
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review we always try to do everything in a timely matter  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

JS
Joseph S.
Passaic, NJ
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
The service department is very efficient
The young lady who handled my account was excellent ..
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review and the kind words about nikita 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

JC
James C.
Kinnelon, NJ
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
excellant
efficient in customer relations
Rob S. from Wayne Auto Mall Hyundai responded on 12/10/2018

thank you for the 5 star review and the kind words about nikita 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

SM
Salvatore M.
Belleville, NJ
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
See previous response
See previous response
Rob S. from Wayne Auto Mall Hyundai responded on 12/07/2018

thank you for the feed back!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

MK
Michael K.
Union City, NJ
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Great service, great atmosphere
The Wayne location is the third farthest place I could go for service but I always seem to return there. Nikita and the other reps are very knowledgeable and friendly. The waiting area is open and clean. I'm treated with respect and a smile and I enjoy listening in on their conversations with each other and customers while I wait for my car. They make it interesting and fun. That makes the wait much more tolerable.
Thanks to all and Happy Holidays!!!
Rob S. from Wayne Auto Mall Hyundai responded on 12/06/2018

thank you for the 5 star review and kind words about the store and nikita we are very happy to have you as a customer and hope to see you in future for all your service needs happy holidays to you as well 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

SV
Susan V.
Pompton Lakes, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Routine visit
I was in and out a lot faster than expected
Great job
Rob S. from Wayne Auto Mall Hyundai responded on 12/06/2018

thank you for the 5 star review and kind words  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

HJ
Helene J.
East Hanover, NJ
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/02/2018 Category: Service
cheap electronics and they know it
Why adde electronics to car if they don't last
Rob S. from Wayne Auto Mall Hyundai responded on 12/06/2018

someone will be in contact with you or please call at us earliest convenience 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

DC
Diana C.
Paterson, NJ
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018 Category: Service
Friendly staff
The overall service is good.
Rob S. from Wayne Auto Mall Hyundai responded on 12/03/2018

thank you for the feed back 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

JR
Joseph R.
Bloomingdale, NJ
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018 Category: Service
Great service
One word, professional!
Rob S. from Wayne Auto Mall Hyundai responded on 12/03/2018

thank you for the 5 star review and kind word!!!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

KC
Karen C.
Clifton, NJ
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
AWESOME JOB!
Was given ride home, car done when promised . Thank you again ! First time getting my vehicle serviced at this location .
Rob S. from Wayne Auto Mall Hyundai responded on 11/30/2018

thank you for the 5 star review and the kind words about the dealership 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Totowa, NJ
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018 Category: Service
Long wait to register
Only complaint, it took 20 minutes to pull into the shop to register for the service.
Rob S. from Wayne Auto Mall Hyundai responded on 11/30/2018

thank you for the feed back we do try to check everyone in as fast as possible 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

RO
Raymond O.
Clifton, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
it is close to were I live, and service personal are very knowledgeable..
everyone in the service department staff is friendly and knowledgeable , the waiting area is clean and hospitable.
Rob S. from Wayne Auto Mall Hyundai responded on 11/29/2018

thank you for the 5 star review and the kind words about the service staff  and the dealership!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Pompton Plains, NJ
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
On Time
Excellent, reliable, accurate service. First rate!
Rob S. from Wayne Auto Mall Hyundai responded on 11/28/2018

thank you for the 5 star review!!! and the  kind words  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

MB
Maricel B.
Clifton, NJ
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
The staff are very accommodating as always!!!
Wayne mazda and hyundai service center is my favorite place to go for my sta fe. The staff are warm friendly and accommodating!!! Keep up the good work. See you on my next service!👍👍👍
Rob S. from Wayne Auto Mall Hyundai responded on 11/28/2018

thank you for the 5 star review!!! and the kind words about the staff we hope to see you in future for  service needs  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Verified Customer
Totowa, NJ
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Excellent
Courteous staff
Rob S. from Wayne Auto Mall Hyundai responded on 11/28/2018

thank you for the 5 star review  and the kind words  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

JT
Judith T.
Totowa, NJ
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Everyone was "On The Ball"!
Had no issues with service and actually took a lot less time than I thought for the service!

Even got a free (outside) car wash!
Rob S. from Wayne Auto Mall Hyundai responded on 11/26/2018

thank you for the 5 star review!!!! and the kind words  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

DT
Donald T.
Wayne, NJ
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Same as below
The personnel that work at the dealership are all very friendly and helpful.
Rob S. from Wayne Auto Mall Hyundai responded on 11/26/2018

thank you for the 5 star review!!! and the kind words  we hope to see you in future for all your service needs  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300