Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1118 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 3.5624988/5Overall Rating 3.5624988/5Overall Rating 3.5624988/5rating 3.5624988rating 3.5624988
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LL
Lillian L.
Wayne, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service is excellent.
work was quick and efficient plus corrected a current recall item not known to me. Good work.
Rob S. from Wayne Auto Mall Hyundai responded on 06/20/2018

WE ALWAYS APPRECIATE POSITIVE FEED BACK FROM OUR CUSTOMERS!!!!!!  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

MC
Maryellen C.
Lincoln Park, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Car all fixed
They did a really good job fixing my car. I needed a new transmission and they took care of all the details
Rob S. from Wayne Auto Mall Hyundai responded on 06/18/2018

THANKS FOR THE 5 STAR REVIEW!!!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

RD
Richard D.
Raritan, NJ
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Review
The initial first visit was professional. I checked what the work order stated by the service manager and found that there is still issues with the radio system as a whole. Also, I did a visual inspection underneath the vehicle and noticed that there was not an overpaying as I was promised..
The car was checked on a lift.
Rob S. from Wayne Auto Mall Hyundai responded on 06/18/2018

THANKS FOR THE 5 STAR REVIEW!!!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

SS
Serena S.
Bloomfield, NJ
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Oil change
Great service. Anthony Cunha is the best!
Rob S. from Wayne Auto Mall Hyundai responded on 06/18/2018

THANKS FOR THE 5 STAR REVIEW!!!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
Wyckoff, NJ
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
My first service
Friendly employees, speedy service, clean and comfortable waiting area.
Rob S. from Wayne Auto Mall Hyundai responded on 06/13/2018

thank you for the 5 star review!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

CM
Candice M.
Lexington Park, MD
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Excellent service!
The only reason I wouldn't return to the location is because i was visiting from out of town. I needed a blinker bulb replaced, they had me in and out and provided excellent customer service. I even had a nice breakfast offered and yummy coffee. Thanks for everything!
Rob S. from Wayne Auto Mall Hyundai responded on 06/12/2018

thank you for the 5 star review we hope to see you soon!!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

SV
Susan V.
Pompton Lakes, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Regular service
The staff is very friendly and easy going. Make the time go fast
Rob S. from Wayne Auto Mall Hyundai responded on 06/12/2018

thank for the 5 star review!!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
Oak Ridge, NJ
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Service
Service was good.
Rob S. from Wayne Auto Mall Hyundai responded on 06/11/2018

thanks for the 5 star review!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

RR
Rebecca R.
Teaneck, NJ
2011 Hyundai Santa Fe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2018 Category: Service
Bad Service
I don't recommend this place at all. I feel like I've been ripped off. If I could do it all over I would finance else where.
Rob S. from Wayne Auto Mall Hyundai responded on 06/11/2018

please give us a call so i can go over what happened on the vehicle thank you you 

973-646-0300 

Robert Schwencke/Nicholas  
 Service Manager
 Wayne Hyundai
 973-646-0300

KC
Kevin C.
Totowa, NJ
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Tires
It went smoothly
Rob S. from Wayne Auto Mall Hyundai responded on 06/11/2018

thanks for the 5 star review!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
Belleville, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Good people, good service
Warm welcome, professional worker who explained things clearly , good service in a reasonable time. It was a very good experience.
Rob S. from Wayne Auto Mall Hyundai responded on 06/06/2018

thank you for the 5 star review!!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
Fairfield, NJ
2017 Hyundai Ioniq Hybr
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
Not enough loaner cars
Staff is professional and courteous.

My only complaint is that they need more loaner cars.
Rob S. from Wayne Auto Mall Hyundai responded on 06/06/2018

i do apologize about not having a loaner for you how ever the next time you do come in for service please just call ahead so we can setup the next avible one for you thank you and hope see you soon  

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

JW
Jeremaine W.
Wappingers Falls, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Everything!!!
God work n good customer service!!
Rob S. from Wayne Auto Mall Hyundai responded on 06/06/2018

thank you for the 5 star review!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
White Haven, PA
2011 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
great service
service desk has fantastic people, work is always great
Rob S. from Wayne Auto Mall Hyundai responded on 06/04/2018

Thanks for the 4 star rating!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

Anonymous avatar
Verified Customer
Prospect Park, NJ
2010 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Never have a problem when I bring my car here!
I was afraid my car was going to be in repairable but they were able to repair the shift back to new.
Rob S. from Wayne Auto Mall Hyundai responded on 06/04/2018

Thanks for the feedback!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

DO
David O.
South Orange, NJ
2011 Hyundai Veracruz
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2018 Category: Service
Prompt attention to customers.
Staff are very polite and efficient. They put their customers first.
Rob S. from Wayne Auto Mall Hyundai responded on 06/04/2018

thank you for the feed back!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

RS
Robert S.
Wharton, NJ
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Everyone is great
Everything was great. Everyone is so nice
Rob S. from Wayne Auto Mall Hyundai responded on 06/04/2018

thank you for the 5 star review !!!!!!

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

TS
Tresann S.
East Hanover, NJ
2018 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Excellent Service
Excellent customer service. Try to make an appointment or you will be waiting for an oil change for over 2 hours.
Rob S. from Wayne Auto Mall Hyundai responded on 06/04/2018

thank you for the feed back !!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

RL
Ronald L.
Montclair, NJ
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Friendly and Competent
I like the fact that the service personnel are friendly and competent. I actually enjoy going there to have my car serviced. And I can have a cup of coffee while waiting. I don't feel intimidated.
Rob S. from Wayne Auto Mall Hyundai responded on 05/30/2018

THANK YOU FOR THE 5 STAR REVIEW!!!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300

PA
Peter A.
Hackensack, NJ
2012 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Consistant quality.
I have been using this dealership for service for six years now. Comfortable, honest, and fair everytime. They may charge a little more, but the experience is worth it. I would not hesitTe to recommend this business.
Rob S. from Wayne Auto Mall Hyundai responded on 05/30/2018

THANK YOU FOR THE 5 STAR REVIEW!!!! 

Robert Schwencke
 Service Manager
 Wayne Hyundai
 973-646-0300