Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93
4.9

( 1122 Reviews )

100% Would Recommend
Latest Review 3 days ago

Reviews


LN
Lucy N.
Kansas City, MO
Suzuki Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Lucy said she appreciates the honesty of the staff and the trust building they have done. She stated at one point the Suzuki dealership wanted to charge her $500 just to assess her problem, but this business looked it over and let her know it was something minor, so she has been using them ever since.
This review was collected via phone interview by Customer Research Inc.

MS
Marllyn S.
Kansas City, MO
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019
Review Title
I know my car is old, but they had trouble getting a part they needed. I was without my car from Thurs evening until Tuesday evening when they called for me to pick up.

AA
Anne A.
Kansas City, MO
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Anne said that she is delighted with them. She trusts Bob and Jake. They do what needs to be done. They have been taking care of her vehicles for 30 years. They are great.
This review was collected via phone interview by Customer Research Inc.

BR
Betty R.
Cameron, MO
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019
Service completed on Nov. 1, 2019
Always get great service. Thanks

SB
Sharon B.
Kansas City, MO
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Always on their game!
I trust this place! People are nice & professional. Excellent service makes me happy! 😊

Verified Customer
Kansas City, MO
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019
Rav 4
Croys gets the work done that is needed. If it's not needed, they don't do the work and tell you so. They are honest, reliable, have reasonable costs, get the work done on time and are convenient.

BW
Barbra W.
Kansas City, MO
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Barbara said they have been going to this business for years and they are competent.
This review was collected via phone interview by Customer Research Inc.

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Beth W.
Kansas City, MO
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019
As always...
I was able to get an appointment when I wanted. Service was quick and thorough. The value was excellent!
I'm a loyal Wayne Croy Car Care Center customer and really like the Herrington owners!

BH
Bill H.
Kansas City, MO
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Professionalism (plus nice, fun), availability, reasonabe rates, consistency.
Four vehicles currently serviced and/or repaired. Absolutely no complaints. Always answers questions and addresses any concerns.
We have recommended to many friends.

Review from Laura Anderson.

Verified Customer
Kansas City, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Great place!
I love the service I get at Wayne Croy's. Everyone is very concerned about your car.
I just had a LOF and Jacob was johnny on the spot to tell me my battery was 5 years old and very low on juice.
With winter coming on, I likely needed a new one! I appreciate their concerns very much!!!

JB
Jerry B.
Kansas City, MO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Jerry said the place did everything that they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

JF
Justin F.
Missouri
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Justin said they were upfront and they were willing to accommodate him.
This review was collected via phone interview by Customer Research Inc.

NM
Nancy M.
Kansas City, MO
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
A break on brakes
At my last oil change, I was told that my rear brakes were near "the end". This warning allowed me to save money for what needed to happen. At my oil change this week, I mentioned the brakes. Jake looked at my account on the computer to verify. I left my car and a few hours later he called with the estimate. I had saved twice the amount needed! What a lovely break on brakes! I am now safe and happy.

DK
Doug K.
Kansas City, MO
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Doug said the staff always provide good service.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce / Shelly B.
Kansas City, MO
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Great crew
We’ve been going here for 15+ years with multiple makes and models. We trust them.

BW
Beth W.
Kansas City, MO
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
Honest and reliable!
WCCCC is a great business. Bob and Jacob are running a place where you can go and know that you will receive honest and quality service! It's good to know that you can take your vehicle in and they will diagnose the problem and fix it. Always come away pleased with their work. Can't recommend them highly enough.

NL
Nathan L.
Kansas City, MO
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Nathan said the business was really good, knowledgeable and they treat people well. They did an outstanding job and told him what was wrong with his vehicle and replaced it free under the warranty.
This review was collected via phone interview by Customer Research Inc.

RE
Richard E.
Kansas City, MO
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Spoke with Carolyn. She said this facility has been the tops for 60 years. She mentioned she has been using this facility for over 60 years and is always happy with them.
This review was collected via phone interview by Customer Research Inc.

JK
Jan K.
Kansas City, MO
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Jan said the staff provided wonderful service.
This review was collected via phone interview by Customer Research Inc.

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Beverly J S.
Kansas City, MO
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019
Like Family
This garage is like taking your car to a family member who is an A-1 mechanic!
You can trust the diagnosis, the repair!

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