Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

325 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
95% Would Recommend
Latest Review 9 days ago

Reviews


RG
Rob G.
North Carolina
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2018 Category: Service
Rob said he really like the personalities and the individuals but his vehicle was not repaired correctly. He said the job was not done well and he went back to the facility 4 to 5 times and he was very frustrated and the staff struggled to find out the problem, he just did not care for the work that was done.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/17/2018

Thanks for making me aware of the issues so we could talk and satisfy you and earn your business back. It was good to see you the other day when you came back in. Thanks again Frank

Frank Petrosino

RM
Rachel M.
North Carolina
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Rachel said they were absolutely amazing. They were out of town and they went above and beyond to help them. They are awesome.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/17/2018

Thank you very much for the kind words and support. If we can ever help you with anything feel free to give us a call.
Thanks Again,
Frank 


JS
joe s.
Concord, NC
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
My trucks and car is only trusted to Webster Radiator
as usal did great job thanks everyone at your shop Charlie . Thanks Joe

LA
Lea A.
Charlotte, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Lea said that the place did a good job.
This review was collected via phone interview by Customer Research Inc.

CR
Charles R.
Concord, NC
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Charles said the business did pretty good work.
This review was collected via phone interview by Customer Research Inc.

DA
DON A.
Harrisburg, NC
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Great Service
Websters always fix my Blazer with professional and courteous service. These guys are great!!

NM
Nicholis M.
NC
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Nicholis said he had to return his vehicle to correct a service issue. The work was great.
This review was collected via phone interview by Customer Research Inc.

JP
Jason P.
Kannapolis, NC
Mazda B3000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Jason said the staff were up-front and they explained everything. He felt comfortable dealing with them.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
North Carolina
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Eric said that the place completed his service in a timely fashion and he was pleased with his treatment.
This review was collected via phone interview by Customer Research Inc.

JW
Joel W.
North Carolina
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Joel said he really appreciates management stepping up and taking ownership. The key that was lost was brought to his door so he was not out of any money or time. What he really liked about the whole situation was the manager apologized and that made everything better. Everyone makes mistakes and the importance of it is to own it and make it right and that 's what he did. He appreciates that so much and because of the way things were handled he will continue to do business with them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Joel said they did a good job and they are reasonably priced. They lost the keys to his vehicle and he has to go back and pick them up. He felt the was irresponsible.
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/14/2018

We appreciate your business and are truly sorry that happened with the keys. We have the keys here. we found them right after you left. That usually does not happen and I agree it should not of happened. I had a meeting with everyone and addressed the issue as its unacceptable.
Thanks Frank

Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/20/2018

I Just mailed your key to you and will look for you to bering the other car in to fix / help you pass inspection. Thanks Frank


LB
Lamont B.
Concord, NC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Lamont said this business did a great job. The employees told him what they were going to do, and they did it.
This review was collected via phone interview by Customer Research Inc.

DL
Doug L.
Concord, NC
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Doug said that everything came out perfect with his service.
This review was collected via phone interview by Customer Research Inc.

CB
Calvin B.
Concord, NC
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Spoke with Cynthia. She said the business fixed her ac and it has been good since. She said they are wonderful people and they have great customer service.
This review was collected via phone interview by Customer Research Inc.

JR
Jesus R.
Kannapolis, NC
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Jesus said the mechanic did a great job and he really appreciates him keeping the quote the same.
This review was collected via phone interview by Customer Research Inc.

NM
Nicholis M.
NC
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Nicholis said the business did the work his vehicle needed.
This review was collected via phone interview by Customer Research Inc.

WW
Warren W.
Concord, NC
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Warren said the staff took care of him and what needed done. If he had a problem with it they would definitely take care of it, and they did a great job.
This review was collected via phone interview by Customer Research Inc.

LH
Linay H.
North Carolina
Chrysler Town & Country SWB
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Linay said she wasn't sure the vehicle was diagnosed properly. She is still trying to figure it out. Her vehicle was hesitating, so the staff said it was the fuel injector, but when she took it for a drive and went back in again, they changed the spark plugs. She would recommend them, because they're good workers, but she's paid $616 and the problem still didn't seem to be fixed.
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 07/17/2018

Thanks for stopping back in today Linay. I'm glad we we're able to finally cure the pesky issue. I appreciate your business , kind words and patience. See you again soon, Frank


SK
Stephanie K.
North Carolina
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Stephanie said she thought the staff were very good.
This review was collected via phone interview by Customer Research Inc.

MA
Musaab A.
Concord, NC
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Musaab said the staff diagnosed, and explained the details very clearly.
This review was collected via phone interview by Customer Research Inc.

DA
DON A.
Harrisburg, NC
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Great Service
Very Professional , great price and fast service!