Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

( 392 Reviews )

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
96% Would Recommend
Latest Review about 9 hours ago

Reviews


FT
FRANK T.
Huntersville, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019
Super Customer Service
The folks at Webster have been providing service to my autos since moving to NC. They have consistently provided excellent service, always making themselves available to any questions asked, and priced services just right. I highly recommend the Webster team!

CF
Chad F.
Concord, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Chad said that the place had good people on staff.
This review was collected via phone interview by Customer Research Inc.

TW
Tim W.
North Carolina
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Tim said he has used them several times before and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RC
Russ C.
North Carolina
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Russ said that he didn't feel it was clear about what the cost would be.
This review was collected via phone interview by Customer Research Inc.

JC
Josh C.
North Carolina
Mercedes-Benz 560SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Josh said the service was quick ,easy and fair priced.
This review was collected via phone interview by Customer Research Inc.

NK
nick k.
Concord, NC
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Webster Auto Repair- Professional & Curtious
Been taking my vehicles there for many years...

CH
Chalte H.
North Carolina
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Chalte said the people at the business are nice and did a good job.
This review was collected via phone interview by Customer Research Inc.

JW
Joseph W.
Mount Pleasant, NC
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2019 Category: Service
Joseph said that the alignment was just a hair off but it's nothing that he can't live with and that the service was good.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 11/16/2019

I'm sorry to heat this Joseph.

Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 11/19/2019

I'm sorry to hear this Jospeph. I know you were in the hospital for a little bit. I hope you're feeling better. Any Mon. , Wed. or Fri just stop in and Terrywill redo the alignment and no cost to you. We want you happy. Call us anytime at 704-785-2152 thanks Frank

Frank Catalano

GD
glenn d.
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Outstanding service
What I like about Webster’s Auto is before I leave they always tell me if I have any problems to let them know . That shows me that they really care about their quality of work. Not all repair shops will say that .

JW
John W.
Concord, NC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
John said the business did what they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Derek M.
Kannapolis, NC
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2019 Category: Service
Derek said the service took a long time. He was told it would take an hour and it took 2 hours and 30 minutes to change the bulb.
This review was collected via phone interview by Customer Research Inc.

TM
Tina M.
North Carolina
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Spoke with Tina's daughter. She said the business's staff had good customer service and they were quick.
This review was collected via phone interview by Customer Research Inc.

DE
DONNIE E.
Stanfield, NC
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
GOOD PEOPLE
i LIKE THE PEOPLE AT WEBSTERS BUT EVERY TIME i GO IT COST ME TO MUCH SO I GOT A NEW CAR AND WANT BE SEEING THEM TO MUCH FOR A WHILE.

AC
Amanda C.
Kannapolis, NC
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Amanda said this business was great and she was totally satisfied.
This review was collected via phone interview by Customer Research Inc.

FT
FRANK T.
Huntersville, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Quick & Excellent Service!
Excellent service done quickly and reasonably priced! Highly recommend this family business!

RB
Robert B.
Concord, NC
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Spoke with Cheryl. She said the business was great from the greeting to the end of the service. The service ended up being lower than the quoted price. They were good, fast and efficient.
This review was collected via phone interview by Customer Research Inc.

ME
Michael E.
Charlotte, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Great job on the Alignment!
Great job mounting and balancing new front tire,great job on the Alignment also,would highly recommend!

HH
HUGH H.
Concord, NC
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Comprehensive, Relileable, Reasonable.
I have four vehicles, a Smart Car, a Cadillac, an Expedition and a Winnebago RV. They have all been in the shop for various issues and the mechanics at Webster's will tackle anything. Their prices are reasonable and stand behind their work.

SS
SHARON S.
Concord, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
The people
I have a jeep ,a truck and a motorcycle they service all 3 always great service and awsome prices for their work. Always greeted with a smile when you walk through the door. Thanks for your great service
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 08/07/2019

Thank you for your business, kind words and trusting us to service all your vehicles. We look forward to seeing you again soon.
Thanks Frank


JS
John S.
Concord, NC
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
John said he appreciates the good work the employees do and that he can trust them.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 08/07/2019

Thank you for your continued business , support, Great Review  and trust in us here at Webster's! Look forward to seeing you both again soon.

Thanks
Frank