Webster Radiator & A/C Auto Truck Repair

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704-785-2152
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Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

335 Reviews

5 star
79%
4 star
11%
3 star
4%
2 star
1%
1 star
3%

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
96% Would Recommend
Latest Review 10 days ago

Reviews

DE
DONNIE E.
Stanfield, NC
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Good
It is always good when I come to see you always get good service never bad thank you so much.
Recommended
JH
Joe H.
North Carolina
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Joe said this business did a good job. They were up front about every thing and the staff was very nice and polite when he brought in his vehicle. They were done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
MC
Mirando C.
North Carolina
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mirando said she received good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/31/2018

Thank you so much for the kind words and your business. If we can help you with that or anything else please feel free to let me know.
Thanks Again Frank

VW
Vodrick W.
Concord, NC
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Vodrick said he is still smelling coolant after the repair. He plans to return to the facility regarding the smell.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/30/2018

Thank you for your business and review Sir. I'm sorry to hear about the coolant smell. I called and left you a voicemail today. Please stop in anytime and we will get you right in and check it out. I'm hoping its just excess coolant burning off but to be safe bring it in anytime and we will figure it our. We warranty all our work so don't worry about that. Thanks Frank

KR
Kenny R.
North Carolina
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Kenny said the customer service at this business was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/25/2018

Thank you for giving us the chance to help you sir. If we can help you with any other of your repair or service needs please don't hesitate to call.
Thanks Again,
Frank

JF
Jerry F.
North Carolina
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Jerry said that the place did a good job, had good communication and worked efficiently.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/25/2018

Thanks for the great review. We appreciate your business and look forward to seeing you in the future. If you need anything at all please don't hesitate to call us. 
Thanks Again
Frank

MB
Matt B.
North Carolina
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Matt said the business provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/25/2018

Thank you for the great review and confidence in Webster's. We hope to see you again soon.
Thanks Again,
Frank

DR
Diana R.
NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Diana said she was satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/23/2018

Thank you for giving us the chance to service your vehicle. If we can help you with anything feel free to give us a call.
Thanks Again,
Frank

JB
Janet B.
Concord, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Janet said that the place was good, nice and the staff communicated well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/23/2018

We're very happy to see you're a satisfied customer. If we can help you with anything else feel free to give us a call.
And As always Thank You For Your Business
Frank

TS
Tom S.
North Carolina
Toyota Tacoma
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2018 Category: Service
Tom said there was a slight miscommunication about the bill but it was resolved the best it could be.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/03/2018

We're very sorry for the confusion. It's not very often that both myself and Charlie are both out of town at the same time which led to your confusion about the issue etc. Please accept our apology and come down for a complimentary oil change on us. We would hate to lose you as a customer over this. Thanks Again Frank

IW
Ike W.
Concord, NC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Ike said that this business is just awesome. He is a very loyal customer. Frank is the best and he highly recommends them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/26/2018

Thanks so much for the great review! If we can help you with anything else please feel free to let me know.
Thanks Again,
Frank

RM
Rachel M.
North Carolina
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Rachel said they were absolutely amazing. They were out of town and they went above and beyond to help them. They are awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/17/2018

Thank you very much for the kind words and support. If we can ever help you with anything feel free to give us a call.
Thanks Again,
Frank 

JS
joe s.
Concord, NC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
My trucks and car is only trusted to Webster Radiator
as usal did great job thanks everyone at your shop Charlie . Thanks Joe
Recommended
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/23/2018

Thank you for your great review and continued support!
Hope To See You Soon,
Frank

LA
Lea A.
Charlotte, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Lea said that the place did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CR
Charles R.
Concord, NC
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Charles said the business did pretty good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
DA
DON A.
Harrisburg, NC
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Great Service
Websters always fix my Blazer with professional and courteous service. These guys are great!!
Recommended
NM
Nicholis M.
NC
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Nicholis said he had to return his vehicle to correct a service issue. The work was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
JP
Jason P.
Kannapolis, NC
Mazda B3000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Jason said the staff were up-front and they explained everything. He felt comfortable dealing with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Eric S.
North Carolina
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Eric said that the place completed his service in a timely fashion and he was pleased with his treatment.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
Joel W.
North Carolina
Jeep Liberty
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Joel said he really appreciates management stepping up and taking ownership. The key that was lost was brought to his door so he was not out of any money or time. What he really liked about the whole situation was the manager apologized and that made everything better. Everyone makes mistakes and the importance of it is to own it and make it right and that 's what he did. He appreciates that so much and because of the way things were handled he will continue to do business with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Joel said they did a good job and they are reasonably priced. They lost the keys to his vehicle and he has to go back and pick them up. He felt the was irresponsible.
Recommended
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/14/2018

We appreciate your business and are truly sorry that happened with the keys. We have the keys here. we found them right after you left. That usually does not happen and I agree it should not of happened. I had a meeting with everyone and addressed the issue as its unacceptable.
Thanks Frank

Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/20/2018

I Just mailed your key to you and will look for you to bering the other car in to fix / help you pass inspection. Thanks Frank