Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

350 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5Overall Rating 4.0000025/5rating 4.0000025
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
96% Would Recommend
Latest Review 3 days ago

Reviews


NK
nick k.
Concord, NC
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
2002 Jeep Wrangler
After a few passes we got it done. Great job guys...

JM
Jeff M.
North Carolina
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Jeff said the business has good customer service. They have good prices and work. Keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JF
Jerry F.
North Carolina
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Jerry said the business handled his vehicle's issue quickly in a minimal amount of time.
This review was collected via phone interview by Customer Research Inc.

CH
Clarence H.
Charlotte, NC
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019 Category: Service
Clarence said the price is a little high but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KM
Kelly M.
Concord, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Great service!
I had my GMC Yukon in to have the dash replaced and they did an awesome job and quick service. The price was quoted below everyone else and was very fair! They do everything there! I highly recommend them!

ES
Ellis S.
North Carolina
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Ellis said the staff invested a lot of time making sue his vehicle was properly serviced and repaired.
This review was collected via phone interview by Customer Research Inc.

LS
Lisa S.
North Carolina
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Lisa said the work turned out great. She really appreciates the way this facility goes out of the way to do extra things, like picking up her vehicle and dropping it back off. It's a great facility.
This review was collected via phone interview by Customer Research Inc.

IS
Isiah s.
North Carolina
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Isiah said every time he goes there, it is pretty quick and pretty convenient, so he's not spending extra time there.
This review was collected via phone interview by Customer Research Inc.

FT
FRANK T.
Huntersville, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Excellent Service
Webster Auto continues to provide excellent service every time we bring our cars for service. We appreciate this family business!

JS
Josh S.
North Carolina
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Josh said everything was great and he was very happy with the service.
This review was collected via phone interview by Customer Research Inc.

TB
Tommy B.
North Carolina
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Tommy said the business provided prompt service.
This review was collected via phone interview by Customer Research Inc.

BM
Beth M.
North Carolina
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Beth said that the business was priced fair and that they follow up in a timely manner.
This review was collected via phone interview by Customer Research Inc.

FT
FRANK T.
Huntersville, NC
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Responsive Service
Exceptional service and customer care. Quick service turnaround. Never doing more work than is necessary. Great family business! So glad we found Webster Auto!

JS
John S.
Concord, NC
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
John said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RM
Ralph M.
Concord, NC
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Ralph said the business got his vehicle done in a hour. He took his vehicle there last year for his air conditioner, it still works great and the price was good.
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 11/29/2018

Thank you for your business and great Review! If we can help you with anything else please give us a call. 
Thanks Frank


DE
DONNIE E.
Stanfield, NC
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Good
It is always good when I come to see you always get good service never bad thank you so much.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 11/29/2018

Always Great to see you both!
Thanks Again For Your Continued Support,
Frank


JH
Joe H.
North Carolina
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Joe said this business did a good job. They were up front about every thing and the staff was very nice and polite when he brought in his vehicle. They were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 11/29/2018

Thank you for you business and great review sir. If there's anything we can do for you please don't hesitate to ask. Thanks Frank


MC
Mirando C.
North Carolina
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mirando said she received good service.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/31/2018

Thank you so much for the kind words and your business. If we can help you with that or anything else please feel free to let me know.
Thanks Again Frank


VW
Vodrick W.
Concord, NC
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018 Category: Service
Vodrick said he is still smelling coolant after the repair. He plans to return to the facility regarding the smell.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/30/2018

Thank you for your business and review Sir. I'm sorry to hear about the coolant smell. I called and left you a voicemail today. Please stop in anytime and we will get you right in and check it out. I'm hoping its just excess coolant burning off but to be safe bring it in anytime and we will figure it our. We warranty all our work so don't worry about that. Thanks Frank


KR
Kenny R.
North Carolina
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Kenny said the customer service at this business was good.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 10/25/2018

Thank you for giving us the chance to help you sir. If we can help you with any other of your repair or service needs please don't hesitate to call.
Thanks Again,
Frank