Webster Radiator & A/C Auto Truck Repair
Service Coupons
Reviews
RG
Rob G.
North Carolina
Chevrolet Tahoe
Verified
Rob said he really like the personalities and the individuals but his vehicle was not repaired correctly. He said the job was not done well and he went back to the facility 4 to 5 times and he was very frustrated and the staff struggled to find out the problem, he just did not care for the work that was done.
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/17/2018
Thanks for making me aware of the issues so we could talk and satisfy you and earn your business back. It was good to see you the other day when you came back in. Thanks again Frank
Frank PetrosinoRM
Rachel M.
North Carolina
Chrysler 300
Verified
Rachel said they were absolutely amazing. They were out of town and they went above and beyond to help them. They are awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
Frank P., President from Webster Radiator & A/C Auto Truck Repair responded on 09/17/2018
Thank you very much for the kind words and support. If we can ever help you with anything feel free to give us a call.
Thanks Again,
Frank
JS
joe s.
Concord, NC
Chevrolet Pickup
Verified
My trucks and car is only trusted to Webster Radiator
as usal did great job thanks everyone at your shop Charlie . Thanks Joe
Recommended
LA
Lea A.
Charlotte, NC
BMW 3 Series
Verified
Lea said that the place did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
CR
Charles R.
Concord, NC
Chevrolet Blazer
Verified
Charles said the business did pretty good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
DA
DON A.
Harrisburg, NC
Chevrolet Blazer
Verified
Great Service
Websters always fix my Blazer with professional and courteous service. These guys are great!!
Recommended
NM
Nicholis M.
NC
Honda Civic
Verified
Nicholis said he had to return his vehicle to correct a service issue. The work was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
JP
Jason P.
Kannapolis, NC
Mazda B3000
Verified
Jason said the staff were up-front and they explained everything. He felt comfortable dealing with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Eric S.
North Carolina
Mazda Mazda6
Verified
Eric said that the place completed his service in a timely fashion and he was pleased with his treatment.
Recommended
This review was collected via phone interview by Customer Research Inc.
JW
Joel W.
North Carolina
Jeep Liberty
Verified
ReScore Review™
Joel said he really appreciates management stepping up and taking ownership. The key that was lost was brought to his door so he was not out of any money or time. What he really liked about the whole situation was the manager apologized and that made everything better. Everyone makes mistakes and the importance of it is to own it and make it right and that 's what he did. He appreciates that so much and because of the way things were handled he will continue to do business with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Joel said they did a good job and they are reasonably priced. They lost the keys to his vehicle and he has to go back and pick them up. He felt the was irresponsible.
Recommended
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/14/2018
We appreciate your business and are truly sorry that happened with the keys. We have the keys here. we found them right after you left. That usually does not happen and I agree it should not of happened. I had a meeting with everyone and addressed the issue as its unacceptable.
Thanks Frank
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 08/20/2018
I Just mailed your key to you and will look for you to bering the other car in to fix / help you pass inspection. Thanks Frank
LB
Lamont B.
Concord, NC
Verified
Lamont said this business did a great job. The employees told him what they were going to do, and they did it.
Recommended
This review was collected via phone interview by Customer Research Inc.
DL
Doug L.
Concord, NC
Hyundai Sonata
Verified
Doug said that everything came out perfect with his service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Calvin B.
Concord, NC
Jeep Grand Cherokee
Verified
Spoke with Cynthia. She said the business fixed her ac and it has been good since. She said they are wonderful people and they have great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JR
Jesus R.
Kannapolis, NC
Chevrolet Traverse
Verified
Jesus said the mechanic did a great job and he really appreciates him keeping the quote the same.
Recommended
This review was collected via phone interview by Customer Research Inc.
NM
Nicholis M.
NC
Honda Civic
Verified
Nicholis said the business did the work his vehicle needed.
Recommended
This review was collected via phone interview by Customer Research Inc.
WW
Warren W.
Concord, NC
Ram Pickup
Verified
Warren said the staff took care of him and what needed done. If he had a problem with it they would definitely take care of it, and they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
Linay H.
North Carolina
Chrysler Town & Country SWB
Verified
Linay said she wasn't sure the vehicle was diagnosed properly. She is still trying to figure it out. Her vehicle was hesitating, so the staff said it was the fuel injector, but when she took it for a drive and went back in again, they changed the spark plugs. She would recommend them, because they're good workers, but she's paid $616 and the problem still didn't seem to be fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
Charlie C. from Webster Radiator & A/C Auto Truck Repair responded on 07/17/2018
Thanks for stopping back in today Linay. I'm glad we we're able to finally cure the pesky issue. I appreciate your business , kind words and patience. See you again soon, Frank
SK
Stephanie K.
North Carolina
Honda CR-V
Verified
Stephanie said she thought the staff were very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
MA
Musaab A.
Concord, NC
Honda Accord Sdn
Verified
Musaab said the staff diagnosed, and explained the details very clearly.
Recommended
This review was collected via phone interview by Customer Research Inc.
DA
DON A.
Harrisburg, NC
Chevrolet Blazer
Verified
Great Service
Very Professional , great price and fast service!
Recommended