Wells Automotive Service

Thank you for your feedback concerning your brakes. Though it is true we only recommended the rear brakes to be cleaned and adjusted, not replaced, we will gladly clean and adjust the rear brakes at no charge. Rear brakes being brake shoes need adjustment periodically especially since you use your vehicle as an URBER driver. This puts your vehicle under the category of " severe driving' even though brakes were replaced two months ago. That being said, we will gladly adjust the brakes again as a customer courtesy. Please revise your review to reflect the facts. We are more than happy to make you a happy customer again. 

Thank you for your feedback. We are going to email you an inspection report that probably was or was not given to you before on your last visit. Please see that your front tires were at 2/32 and 3/32 thread life left. Your rear tires were at 5/32s thread left. A new tire has 10/32s of thread on it.  This is a safety concern that must be address to you so you can make an informed decision as to how to address your tire replacement. The tires were not just dry rotted but measured with a thread dept gauge that we would be more than happy to revisit the tire inspection personally with you again. The add on's are preventative maintenance and are as important as changing oil on a vehicle. As was noted, the struts being worn have caused your tires to wear out thread wise, and dry rotting occurs naturely in time, being your tires are 4 years old. We would love to discuss this further with you, so please contact me at 312-943-5720. Please keep in mind if we fail to tell you any concerns on any customers vehicle, we do a great disservice to the customer if customer breaks down on the highway after visiting our shop and were not informed.