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Wells Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
3
Total ReScores
3.7
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(312) 943-5720

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1317 North Wells St Chicago, IL 60610
Wells Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,165 Reviews)

SM
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SHARON M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
From Oil-Change Mayhem to Mechanic Magic: Wells to the Rescue!
After a routine oil change at a chain shop turned into a confusing whirlwind of warnings - “Your battery’s low!” “Actually, it’s fine but you need antifreeze!” “Also, maybe a tune-up and new spark plugs?” - I was left dazed, anxious, and three days away from a road trip. Not exactly the vibe I was going for.

Thankfully, I was guided (fatefully, it feels!) to Wells Automotive. Instead of adding to the confusion, they calmly said, “Let’s just take a look.” Imagine that - logic!

What followed was a refreshingly thorough inspection that confirmed yes, my antifreeze was low… because there was a leak. Real answers and a solution...and all handled in under 24 hours. I drove off with a repaired car and a peaceful mind.

Will I be returning to chain oil-change spots? That’s a firm no. Wells took my road trip stress and turned it into trust. It’s rare to feel cared for and confident when it comes to car stuff, but here we are. Highly recommend if you want clarity over chaos and a team that takes your car (and your safety) seriously.
Service from Wells Automotive Service responded on 07/17/2025 09:35 AM

It's great to hear that you found your way to Wells Automotive amidst the wild ride from that chain shop. We're all about keeping things clear and calm, especially when it comes to your vehicle's needs. A thorough inspection and a leaky antifreeze situation? Sounds like you were living an automotive soap opera! We're relieved that we could help you drive away with a smooth-running car and a peaceful mind before your big trip. After all, there's nothing like hitting the road with no car-related cliffhangers lingering.Your trust means a lot to us, and we're happy to provide clarity instead of chaos. Here’s to safe travels and road adventures ahead!


PS
PETRA S.
Bushnell, FL
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
10
Great service, I highly recommended this shop.
My van got towed in that morning and they had it done by 5:00!
Service from Wells Automotive Service responded on 07/16/2025 09:35 AM

It's great to hear that we were able to get your van back on the road in record time! We love to keep things efficient around here—like a pit crew during a race, but with fewer tire changes and more coffee. If you ever find yourself needing our services again, you know where to find us!


JE
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JOSEPH E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
As always.
As always, Wells Automotive provided superior service in a timely and meaningful way. To me, there’s nothing more meaningful about any exchange with an individual, an enterprise, or a country for them to do what they say they’re going to do, when they’re going to do i,t until it is done. To me there is no higher praise, and in my case, Wells has been doing this for the past 11 years for me and my family.
Service from Wells Automotive Service responded on 07/12/2025 09:37 AM

We're delighted to hear that our commitment to reliable service over the years has hit the mark for you and your family. Consistency is key, and we strive to deliver on our promises—though we must admit, if we could add a cape and some superpowers to our team, we would! It’s always a pleasure to support our loyal customers, and we appreciate you sharing your experience with others. Here's to more years of smooth rides ahead!


PG
PAUL G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great service
I trust Wells Auto Service. They are professional and accommodating. After years of dragging out to the suburbs, I am delighted to have this company in my backyard. They understand what good customer relations really means.
Service from Wells Automotive Service responded on 07/12/2025 09:37 AM

It's fantastic to hear that you trust Wells Auto Service! We're all about keeping it professional and accommodating—because who has time for anything less? And we’re delighted to be right in your backyard, ready to lend a hand (or a wrench, in our case). Here’s to keeping those wheels turning smoothly and those customer relations shining bright!


EM
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ELIZABETH M.
Cincinnati, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Everything was fast and worked out fine for me. Your people fast and complete.
Thanks for your expertise and speed!
Service from Wells Automotive Service responded on 07/09/2025 09:35 AM

We appreciate your shout-out for our expertise and speed! At Wells Automotive Service, we aim to get you back on the road faster than you can say "engine trouble!" If you ever need anything else, we're here to help. Safe travels!


JW
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JESSE W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Excellent service as always!
Thanks to Frank Guske and the Wells Auto Team for a great job!!!
Service from Wells Automotive Service responded on 07/08/2025 09:33 AM

We appreciate your positive feedback! It’s always a pleasure to hear that our team at Wells Automotive Service hit the right notes. Frank and the rest of the crew are dedicated to their craft, and knowing we delivered a great job makes our day. Here's to keeping your vehicle running smoothly!


LR
LIONEL R.
Chicago, IL
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Suspension work
This was my first time using wells automotive and the level of diagnostic service they have was great. They found some things that was wrong with my car that Mercedes-Benz did not even know.
The owners went above and beyond to make sure that I knew every aspect of the Repair the service was very prompt. I definitely will continue to use Wells automotive to service my Mercedes Mercedes-Benz..
Service from Wells Automotive Service responded on 07/05/2025 09:35 AM

We're so glad to hear that your first experience with us was a hit! It sounds like we may have found the secrets to your car that even Mercedes-Benz was keeping under wraps. We're all about keeping our customers informed, so it’s great to know that our diagnostic service and communication hit the mark. Your confidence in continuing to choose us for your Mercedes-Benz service is greatly appreciated. Here’s to many more smooth rides ahead!


BJ
BRIAN J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
verified customerVerified Customer
10
Quality work, professional folks, quick service, affordable prices/rates. Highly recommend!!
Quality work, professional folks, quick service, affordable prices/rates. Highly recommend!!
Service from Wells Automotive Service responded on 07/05/2025 09:35 AM

We appreciate your feedback and are pleased to hear that our team delivered quality work with professionalism and efficiency. It’s great to know that you found our rates affordable too. Your recommendation means the world to us—after all, a happy customer is our favorite kind of advertisement. If your vehicle needs any more TLC in the future, we're here to help!


JL
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JOHN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
The best in the business!
There’s a reason Wells Auto has been in business for decades, they look after their customers and they have the expertise to get the job done right. Will never consider bringing my cars anywhere else.
Service from Wells Automotive Service responded on 06/30/2025 09:35 AM

It's fantastic to hear that you've found your go-to automotive haven with us. We're like the trusty sidekick in your car's adventure, always ready to jump in when things get tricky. Our team truly values the relationships we've built over the years, and your confidence in us means a lot. Here's to many smooth rides ahead!


LJ
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LAURA J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
The latest in a series of excellent service visits
My regular visits at Wells keep me informed of scheduled service needs and potential or actual upcoming issues. As my (reliable) car ages, more things need attention. Frank is the rare and valuable businessperson who understands true customer service. He doesn’t push me to perform costly repairs ahead of schedule. He's attentive to keeping me safe and letting me know what needs immediate attention, and what can wait. That makes me eager to continue being a customer, knowing that I’ll get honest, well-informed advice. When a major repair is advised I’m confident that it’s not an attempt to make a fast buck, and I know it will be done carefully and professionally. All the staff I’ve encountered reflect Frank's high standards. It’s a pleasure to do business here, and it reminds me of the old-fashioned family-run service station my parents patronized for decades.
Service from Wells Automotive Service responded on 06/28/2025 09:36 AM

We appreciate you sharing your experience with us. It’s great to hear that our approach to service has kept your reliable vehicle running smoothly, even as it gathers a few extra miles. Frank and the team aim to provide that trustworthy relationship, kind of like a doctor for your car—minus the stethoscope and the uncomfortable waiting room. It sounds like we’re hitting the mark when it comes to balancing necessary repairs with keeping your budget in check. We’re glad our recommendations give you confidence! Your comparison to the family-run service station of yesteryear really brings a smile; those traditions are what we strive to embody. Here’s to many more visits — hopefully with fewer surprises!


Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Prompt and Professional Service
Frank explained and showed me the problem.
Service from Wells Automotive Service responded on 06/26/2025 09:36 AM

We're glad to hear that Frank was able to explain the problem to your satisfaction! It's always our goal to make sure our customers leave with a clear understanding of their vehicles. If ever you have more questions or need assistance, just let us know—we're here to help keep your car running smoothly!


RO
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Richard O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
9
OIL Change and windshields wipers
Went in for oil change and wiper noise, Wells checked car for overall drive ability
and cited brakes has problems . They corrected problems including issues cited . They go beyond requests and check all areas to ensure car is okay. Well done Wells.
Service from Wells Automotive Service responded on 06/25/2025 09:34 AM

We appreciate your positive feedback! It sounds like your visit was a productive one, turning oil changes into a full-blown automotive check-up. We're glad our team was able to get to the bottom of the wiper noise and the brake concerns. After all, who doesn't love a car that runs smoothly? We're here to keep your vehicle in tip-top shape, ensuring you can drive with peace of mind. Thanks for trusting us with your car!


Verified Customer
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Integrity at its finest
They helped settle a month long argument with the other half, turns out there was nothing wrong with the car! And they said no charge after inspecting, checking, and respecting my vehicle. Thank you Wells!
Service from Wells Automotive Service responded on 06/25/2025 09:34 AM

We're glad to hear that we could help resolve the great car debate at home! There's nothing quite like a clean bill of health for your vehicle to restore peace in the household. Our inspectors love a good mystery, and we're pleased that your car turned out to be in tip-top shape. Here's to smooth driving and even smoother relationships!


AB
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ANITA B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
A great place to have your car fixed
I have had major repairs done at Wells Automotive and regular maintenance and have always been happy with their work. I would not hesitate in recommending them.
Service from Wells Automotive Service responded on 06/23/2025 09:35 AM

We appreciate you taking the time to share your experience with us. It’s fantastic to hear that our efforts in major repairs and regular maintenance have left you satisfied. Your recommendation means a lot to us, as word of mouth is worth its weight in gold—almost as much as a well-oiled engine! We're here to keep your vehicle running smoothly, so don't hesitate to reach out for future needs.


CB
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CHRISTINE B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Fast and friendly
Very reasonable prices, nice people, clean facility
Service from Wells Automotive Service responded on 06/22/2025 09:34 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that you found our prices reasonable and enjoyed the friendly atmosphere. We believe a sparkling clean facility should be a standard—after all, nobody wants to find their car in a dusty garage of horrors. We look forward to continuing to provide you with excellent service!

Service Coupons and Posts
We're thrilled to hear that Frank had you rolling back on the road in no time! 🚗💨 Your loyalty means the world to us, and we can’t wait to help with your future car needs. Remember, we fix cars, not your wallet! 😉 #CarCare #WellsAutomotiveService
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We're revved up to hear you think we do great work at reasonable prices! 🚗💰 Thanks for the high recommendation—your support keeps our engines running smoothly! 🚀 #WellsAutomotive #CustomerAppreciation
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Thank you for the fantastic review! 🚗✨ We love keeping your car running smoothly and making it sparkle! Who knew auto repairs could include a car wash? We'll keep the engine purring and the shine shining! #WellsAutomotive #CarCareMagic
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We love hearing how we can go the extra mile! 🚗💨 Thanks for trusting us with your oil change and dent dilemma. We might not be a body shop, but we’ll always steer you in the right direction! 🛠️ #WellsAutomotive #CustomerCare
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? Thank you for the awesome review! We're glad your SUV is feeling like a superhero again! ?‍♂️ We believe in quality over speed—good things take time! Come back anytime! ?? #WellsAutomotive #QualityService
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Thank you for your trust! We’re just a bunch of car enthusiasts working hard to keep you safe on the road. ?? Your support lifts us up! Here’s to keeping wheels turning and engines purring! ?️ #LocalLove #TrustWellsAutomotive
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Thank you for the stellar review! ? Our team loves to keep your ride running smoothly and your smiles wide.? We're thrilled to hear you had a top-notch experience with us! ?? #WellsAutomotive #5StarService
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We're revved up by your awesome review! ?? Frank’s quick diagnosis and fair prices are just part of our pit stop routine! Thanks for choosing us for your auto needs—drive happy! ? #WellsAutomotive #CustomerAppreciation
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? We're thrilled to hear about your positive experience, Franks! ? Our team strives to always provide efficient service and a sparkling clean car to our customers. ? Thank you for choosing Wells Automotive Service! #CustomerSatisfaction #FiveStarService
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Thanks for the 5-star review, Kenneth! We're thrilled to hear that you appreciated our customer service and communication. We're always here for all your automotive needs! ?? #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Lawrence! We're thrilled to hear that you're feeling confident and well taken care of. Trust us, we've got your back! ?️? #CustomerAppreciation #InGoodHands
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Hey there, Ben! ? Thanks a bunch for your awesome feedback! We're so glad to hear that you had a great experience with us. Your recommendation means a lot! ? #CustomerAppreciation #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review! We're delighted to hear your kind words about our efficient and honest service. We always strive to provide top-notch automotive care to our customers. ?✨ #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review, Keith! ? We're glad you appreciate our straight-up approach. We'll keep delivering honest service for all your automotive needs! #CustomerAppreciation #HonestService
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Thanks for the great review, Chuck! ? We're so glad we could help you out and provide honest advice. #WellsAutomotiveService #Chicago
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Thanks for the kind words, Melvin! ? We're glad Frank and the team could get you back on the road. #WellsAutomotiveService #Chicago
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Thanks for the great review, James! ? We're so glad you had a great experience with Frank and the team at Wells Automotive Service. #WellsAutomotiveService #Chicago
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?? Great service! ? #Chicago #HonestRepairs
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