West El Cajon Automotive & Transmission


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

464 Reviews

98% Would Recommend
Latest Review 4 days ago
Tom D. on 11/14/2017
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"Miata"
Bill does a great job and provides solid answers and information. Thank you.
Vehicle: Mazda MX-5 Miata
Service Date: 11/09/2017
Review Created: 11/14/2017 08:11 AM
Mike O. on 11/09/2017
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Mike said this business did a good job.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Steven K. on 11/09/2017
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Steven said the service wasn't the best, but the staff was very nice. Everything is fine and he is happy.
Vehicle: Buick LeSabre
Category: Service
Service Date: 11/01/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Carol P. on 11/09/2017
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Spoke with Will. He said this business has good customer service, and they provided what they said they were going to provide.
Vehicle: Cadillac CTS
Category: Service
Service Date: 11/01/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Alicia J. on 11/08/2017
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"friendly "
Bill is always nice and i believe is honest with me when telling me whats wrong with my truck and how much it will cost to fix. I always have a good experience when im there
Vehicle: GMC Sierra 1500
Service Date: 11/07/2017
Review Created: 11/08/2017 09:27 PM
Frances H. on 11/04/2017
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"Welcoming staff"
I always feel valued at West El Cajon Automotive. I'm not dismissed as a "know nothing about cars" woman,which I appreciate! Manager Bill & the guys have time to answer my questions,and I know they won't "steer" me wrong!
Vehicle: Subaru Outback
Service Date: 11/02/2017
Review Created: 11/04/2017 08:42 AM
Rob E. on 11/03/2017
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Rob said the business is honest.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 10/23/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
Andre T. on 10/31/2017
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Andre said the business was great. They are one of the best service providers he has ever gone to.
Vehicle: Nissan Titan
Category: Service
Service Date: 10/26/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Steven P. on 10/26/2017
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Steven said he visited this business for a transmission service and fuel filter change. The fuel filter was not changed but they charged him for it. The guy told him it was a good thing he got the fuel filter changed because it was really dirty but when he looked under the vehicle with a flashlight he saw that the fuel filter was rusty and that it had spider webs on it. When he pointed this out they apologized to him and stated there were 2 other vehicles like his in the facility at the same time so they got confused. They then told him they would change his air filter for free. They seemed like a really good place that does good work. They were really nice and he likes them a lot.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/18/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Loretta G. on 10/17/2017
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Loretta said she was happy with the service this business provided.
Vehicle: Saturn VUE
Category: Service
Service Date: 10/02/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Carolyn G. on 10/17/2017
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Carolyn said she liked this business because it was close by.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/11/2017
Review Created: 10/17/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer M. on 10/16/2017
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"Friendly dependable service"
Everyone was friendly, the service was fast, the lobby was clean, there was a shuttle available and best of all it didn't seem like they were out to make money, just get my vehicle back up to speed
Vehicle: Chevrolet Silverado SS
Service Date: 10/13/2017
Review Created: 10/16/2017 09:09 AM
Tomas H. on 10/16/2017
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Tomas said the prices are good. The service is great and they are knowledgeable. They do good work.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Kelli H. on 10/14/2017
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"Honest and Reasonable Pricing"
Diagnosed and fixed engine issue that another auto place couldn't find.
Vehicle: Honda Odyssey
Service Date: 10/13/2017
Review Created: 10/14/2017 07:57 PM
Olga H. on 10/05/2017
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Olga said the services provided by this business was excellent. There were no problems. The staff was polite. She had a great experience with them.
Vehicle: Lexus RX 350
Category: Service
Service Date: 09/11/2017
Review Created: 10/05/2017
This review was collected via phone interview by Customer Research Inc.
Sabrina K. on 10/01/2017
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"Forte rebirth"
They were great at finding the problem(s), and giving our Kia Forte a new lease on life at 223,000 miles. Thank you.
Vehicle: Kia Forte
Service Date: 09/29/2017
Review Created: 10/01/2017 12:22 PM
Tony A. on 09/30/2017
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Tony said the employee was a great guy, did exactly what he wanted him to do, went above the call of duty and did a great job.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/27/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Jim A. on 09/22/2017
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"Found it, fixed it"
Took my truck in for an "intermittent" problem. Knowing how elusive these intermittent problems are, I was concerned about the amount of time and money it would take to diagnose it. They quickly found the problem, called me with the details and got right to the repair. Great job in finding a problem that only happens "sometimes". Great mechanics, friendly staff and fair prices. 5 stars all around.
Vehicle: Toyota Tacoma
Service Date: 09/20/2017
Review Created: 09/22/2017 10:00 AM
Krisa M. on 09/19/2017
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Krisa said the business was really flexible in getting her the information on what was wrong with her vehicle while she was at work. She would recommend them for service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 09/13/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Maria R. on 09/19/2017
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Maria said her vehicle is still overheating and it shows that she has low coolant. She thought the business would fill the coolant when they had it. Scott was awesome.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 09/13/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 464 in total