ReScore Reviews™ (4)
I wanted to thank you for taking our call and bring your concerns to our attention. Here at the West Automotive group our goal is complete satisfaction for every client along with complete confidence that your vehicle has been serviced fully and completely to manufactures Guide lines. The true fact is our technician drop the ball when it came to filling your fluids and this is entirely our fault and UN acceptable. I would like to thank you for coming by and allowing us to correct the concern and recheck all your fluids as we value you as a client. Please accept my sincerest apologies.
I apologize as there appears to have been a communication break down on our end, the reason for the lesser service was because once the technician looked at your vehicle with the lower mileage he determined the more expensive service was not needed. Thank you for taking our phone call to allow us to explain the situation throughly, please let us know if you have nay further questions.
I apologize, apparently there is still some confusion. Rest assured the technician working on your vehicle is well versed and trained in your Transmission type and vehicle Type. The transmission is filled from the bottom on this model then road tested and rechecked hot which was performed during your service, unfortunately the inspection of fluid level does not always read properly and requires an additional top off after more driving. This concern does not happen real often but it does happen. We sincerely apologize for any inconvenience you may have experienced, but we are happy we could recheck and top off the fluid without any further concern or incident. Please let me know if you have any further questions or concerns that I may assist with as your complete satisfaction it our number one priority
1. recommend work with an IT professional so that a technician can easily pull up a scheduled appointment and notes for that appointment. Appears to be a glitch between the appointments made online and being able to pull up the appointment when I arrive. This has happened twice in five months.
2. perhaps establish a "fast lane/lift" for quick minor issues such as oil change and tire rotations only.
Thank you for your time.
Jay Patterson DT1, USN (Ret)
Thank you for your trust you have put in us by allowing us to service and repair your vehicle. Thank you for your comments also we will take these under consideration.
Thank you for comments, Yes we strive hard to make sure and keep our time line commitments, I apologize on behalf of the team that we were delayed during this visit of yours, Please accept our apologies and know we are working hard to make sure and advise every customer of a proper time line during service.
I sincerely apologize for my confusion, and thank you for your gracious manner of handling this situation.
My car is sitting in my driveway with no oil!
I apologize for any confusion when you contacted us that evening, You and your vehicle are our number on concern. As soon as we saw the concern in email form I had Paul contact you and come look at your vehicle. I was very happy to hear it was not an oil light and the vehicle was full of oil. Once again I do apologize for how your call was handled initially as the employee is in training and new to our organization, rest assured we have discussed handing a concern like this for the future.
If you have nay other questions or concerns please feel free to contact me directly.