Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

539 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


LS
Linda S.
El Cajon, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Spoke with Danielle. She said this business treated her with respect. They did a really good job of explaining everything. She will go back again.
This review was collected via phone interview by Customer Research Inc.

JM
Judy M.
El Cajon, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Spoke with Judy. She said the staff were great and everything was great.
This review was collected via phone interview by Customer Research Inc.

SJ
Shimmy J.
El Cajon, CA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
Shimmy said the prices were too high.
This review was collected via phone interview by Customer Research Inc.

KC
Kimberly C.
Lakeside, CA
Chevrolet TrailBlazer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2018 Category: Service
Kimberly said it took three separate visits to fix her issue.
This review was collected via phone interview by Customer Research Inc.
Brian B. from West El Cajon Automotive & Transmission

Kimberly,

I know vehicle repairs can be stressful, I do apologize that you had to return for further repairs. Maybe there was some confusion or we did not explain the initial service properly as I did check your repair order and I see that we Initially recommended all the coils be replaced on the first visit which would have prevented you having to come back a month later when the rest of coils failed. We do understand that cost can be a factor but we always recommend a complete repair to prevent your return for more of the same work.  I hope this explains the need to return to have more components replaced.
If you do have any questions please feel free to contact me anytime as your complete satisfaction is always our # 1 concern.  

Brian Bowersock


JS
Jim S.
El Cajon, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Jim said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CR
Calvin R.
Copperas Cove, TX
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Calvin said the staff went over and above what they needed to do to assist him.
This review was collected via phone interview by Customer Research Inc.

PK
Penny K.
El Cajon, CA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Penny said the staff were great. Paul, Scott and Terry were fabulous people.
This review was collected via phone interview by Customer Research Inc.

JV
Jonathan V.
El Cajon, CA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Jonathan said he didn't have any issues or problems with the service.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
El Centro, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Richard said the staff were very kind and did an excellent job.
This review was collected via phone interview by Customer Research Inc.

DS
Dixie S.
El Cajon, CA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
New Engine
Very competent & knowledgeable.

RJ
Robert J.
El Cajon, CA
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Robert said the staff were all efficient in getting the problem located, and they provided service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Lakeside, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Cool Biz
Absolutely the coolest place to hang out while getting my Tahoe serviced. It was an Great experience and the service great and the people were nice.

MM
Mike M.
El Cajon, CA
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Mike said the employees perfectly handled the work on his vehicle. They had great customer service and timing.
This review was collected via phone interview by Customer Research Inc.

TJ
Tyrone J.
San Diego, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Tyrone said Bill and his team are the best.
This review was collected via phone interview by Customer Research Inc.

SL
Shay L.
El Cajon, CA
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Nice people
They're cool and the prices are good too.

JL
Jeffrey L.
San Diego, CA
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Fast efficient service!
Dropped my car off for oil change and they had the job completed quickly.

JE
Joe E.
El Cajon, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Joe said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

AT
Andre T.
San Diego, CA
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Andra said that the business was very good to him and helped out.
This review was collected via phone interview by Customer Research Inc.

DH
Debra H.
El Cajon, CA
Mitsubishi Endeavor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018
Excellent
They gave me straight forward advice and suggestions. I felt like they actually worked on my car without giving me run around.

JP
James P.
El Cajon, CA
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
James said this business is the best.
This review was collected via phone interview by Customer Research Inc.