ReScore Reviews™ (4)
The shuttle service is very much appreciated.
I wanted to reach out and let you I am sorry that we apparently did not explain the recommended services properly and why we recommended them. This is truly our fault and we apologize. We always strive to make sure that our customers understand preventative maintenance is just that and sometimes we miss the mark, I do apologize. All though your vehicle has only 44,000 miles the inspection revealed the coolant and other fluids such as brake fluid, power steering fluid had never been changed. These items were recommended on preventative maintenance as these fluids are 10 years old. Fluids break down such as coolant and the lubrication principles fail along with becoming acidic and effecting components in the engine causing Gasket and other failures. The same is true with all other fluids on the vehicle including your power steering fluid which was Black in color. Please understand we recommend these services to extend the life of your vehicle and reduce costly repairs. Struts were also recommended as the suspension was Weak on one side allowing excessive tire wear on the passenger tires, Anytime suspension work is performed and alignment is necessary. I am more than happy to discuss your concerns directly with you anytime as your complete satisfaction is our number one importance. Please feel free to reach out to me directly anytime. Brian Bowersock 760-741-0071