ReScore Reviews™ (4)
Had a fluid leak, not sure if it was oil or brake fluid. Was expecting a huge repair on my 09 SUV.
Got a call about 15 minutes after I left the vehicle with Bill. They located the problem, a lose oil filter. The place I took it to for the change hadn't tightened the filter correctly.
What easily could have been a few hours in a shop, just "locating" the issue turned into an honest fix. I was even charged less than the initial cost I approved to clean and diagnose because they found it so quick.
Upon their 40 point safety inspection, Bill recommended a few repairs that were due and they had my car up and running like new.
I highly recommend this company.
Initially, I had a sense from watching Brian on the weekend news, giving car talk, that he was one of the trust worthy mechanics out there. By the way his crew at El Cajon Automotive showed integrity and honesty, I will be taking all our cars there from now on.
Thank you for your trust in us!
Yes, I will return to them with other car repairs and or maintenance.
I wanted to thank you for taking our call and bring your concerns to our attention. Here at the West Automotive group our goal is complete satisfaction for every client along with complete confidence that your vehicle has been serviced fully and completely to manufactures Guide lines. The true fact is our technician drop the ball when it came to filling your fluids and this is entirely our fault and UN acceptable. I would like to thank you for coming by and allowing us to correct the concern and recheck all your fluids as we value you as a client. Please accept my sincerest apologies.
I apologize as there appears to have been a communication break down on our end, the reason for the lesser service was because once the technician looked at your vehicle with the lower mileage he determined the more expensive service was not needed. Thank you for taking our phone call to allow us to explain the situation throughly, please let us know if you have nay further questions.
I apologize, apparently there is still some confusion. Rest assured the technician working on your vehicle is well versed and trained in your Transmission type and vehicle Type. The transmission is filled from the bottom on this model then road tested and rechecked hot which was performed during your service, unfortunately the inspection of fluid level does not always read properly and requires an additional top off after more driving. This concern does not happen real often but it does happen. We sincerely apologize for any inconvenience you may have experienced, but we are happy we could recheck and top off the fluid without any further concern or incident. Please let me know if you have any further questions or concerns that I may assist with as your complete satisfaction it our number one priority