ReScore Reviews™ (4)
The day I picked up my vehicle the gear shifter no longer worked and I
could only put my automatic trans into Drive or 2nd gear. ( it would not go into 1st)
When I explained to West EC Auto and Trans I was told that it was an easy fix and
that a bushing was probably bad in the steering column. Well why didn't you all fix
that when you replaced the transmission? It worked fine when I dropped it off to have
my transmission replaced - When I dropped it off to finally have it fixed I went into
shock when West El Cajon Auto and Trans charged me $400 for something that I believe
they are responsible for. Not to mention when I dropped my car off for the replacement
I got a call about an hour later suggesting I spend $1,800 on all kinds of other things.
I do not feel like I was treated honestly. Thank you
I apologize that you are left feeling treated unfairly and that we dropped the ball in the service of your vehicle, We go to great lengths to try and make sure every customer is treated fairly and like they are family, I am truly saddened when a client feels they were not treated as such.
I did pull the service records to your vehicle, I was able to see we replaced the Transmission on your vehicle as it was failing internally in December 2018 there were no shifter concerns at that time. The vehicle did return until 8 months later in August of 2019 for the shifter issue. I can understand your frustration with vehicle repairs, But even as great as we are unfortunately, we can not predict future failures. I would be happy to discuss this matter with you if you would like to contact myself directly as I am here to help, please feel free to call me anytime 760-741-0071 Brian Bowersock
Please let me know if there is something I can do to help you!
I received excellent costumer service, the entire staff was very friendly and knowledgeable.
I wish I could remember names but I can’t think of them right now. I received an estimate and Brian explained everything to me thoroughly. I didn’t feel like he was pushing me to have things done quickly and he made sure that was aware of what could wait and what needed attention soon. I would highly recommend this place.
I am definitely going back soon!
(1) The cost of the repair . . for parts cost of Fuel Pump Assembly, Fuel Sending Unit, Adapter Bracket and Seal Ring were ALL almost DOUBLE the Price from the Mercedes-Benz Auto shop.
(2) When I pick my car after the repair done, my car was still DIRTY as the time I dropped it off. The hook up connection for the towing service is still in front of car.
First and foremost I truly apologize that you are disappointed, we truly work hard to make sure every customer is satisfied 100% that being said I did check into the concerns that you listed. I actually contacted Mercedes Benz of San Diego, Spoke to a consultant in the service drive and requested an estimate for your exact vehicle with the Vin # for the exact services we performed for you, I am happy to say the estimate for the complete repair with labor and parts through Mercedes Benz service department was 15% higher than the cost of the complete repair through the West Automotive Group that we charged you. I also apologize that your vehicle was not washed, we typically do not provide vehicle washes at the El Cajon Location. I am happy to know your vehicle was diagnosed properly and is running with the top quality you should expect from Service at the West AUtomotive Group! If we can help you with any other questions or in any other way please feel free to call me directly as I am here to help 760-741-0071 Brian Bowersock